Does it list the correct model number when it says it fails to find the unit?
Make sure that you have extracted all of the files from the downloaded .zip before running the executable.
If you are still having issues, you may want to view FAQ 2 of 5.
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Products: WHR-HP-G300N, WZR-HP-G300NH, WHR-HP-GN, LS-QL, LS-WXL, LS-WVL, CS-WXL
If you only have one copy of your files, then you DO NOT have a backup, no matter what device they are on. Please always have a backup of your files!
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