02-01-2010 02:14 PM - edited 02-01-2010 02:33 PM
To whom it might concern,
I guess due to a fact that one of my laptops reserved the static IP(192.168.3.34) from the Linkstation the system stopped responsing. Know when using the NASNavigator2 application it is telling me that the device is in EM Mode and I should update the firmware or contact local support.
What doesn't work:
1. I can't reach the device from windows
2. I can't reach the web controll interface
3. I have no idea what might have been the firmware before in the device
What have tested out:
1. I can see the device in NASNavigator2(v2.22)
2. The device has kept the statis IP address of it and it is displayed in NASNavigator2
3. I can ping the device, well this is obvious I guess because the NASNavigator2 can found it.
4. I tried the "map remote share to default drive letter" with result: "Failed mapping. Remote default share is missing".
4.1 This sounds bad. Does this means that I need to dismantle the hole device and connect the plain drive to ubuntu in order to get the data back?
There is no error messages or led lights blinking.
There used to be, but when I changed my router's dhcp to starting leasing IP's from 192.168.3.35 and onwards this error sound stopped as well. But I still can not reach the device.
4. Zykel router with 192.168.x.x net and 255.255.255.0 and 192.168.3.1 gateway
5. Windows Tablet XP in HP TC4400
What are options? Is the firmware upgrade really the only option as it sounded for me when looking through the forums?
Thanks in advance, looking forward to get help!
02-01-2010 07:55 PM
You need to update firmware.
Funny thing is you said that your unit still have the assigned static IP? It shld be getting something like 169.XXX.XX.XX which is the default IP of the unit but then anything can happen.
If not, then like what you suggested, using linux to access & backup your data.
My best bet is still to update the firmware.
02-02-2010 12:41 AM - edited 02-02-2010 12:42 AM
What are my ods to loose data? Should I first get the disk image and then run the firmware update?
Or is this firmware update going to effect only to the chipset?Not to the drive itself?
This is really wierd that it can just suddenly go there without any warning.. wierd.
Thanks you for your prompt answer.
02-02-2010 12:50 AM
"What are my ods to loose data?"
It depends. I cannot say that you will not lose your data.
"Should I first get the disk image and then run the firmware update?"
Yup, you can do that.
"Or is this firmware update going to effect only to the chipset?Not to the drive itself?"
Ok, regarding this, I had experiences whereby updating firmware can lose data but its infrequent. Maybe 2 out of 10 cases.
"This is really wierd that it can just suddenly go there without any warning.. wierd."
Yah boy, tell me abt it. One minute my NAS is working properly and the minute I had a power failure, the firmware's gone.
Happens to me abt 3 times already. After the 1st time, i did a backup and been backing up regularly just in case the drive dies from a power failure. It can happen.
Btw, is your unit still under warranty? If not then probably you might want to extract the hard disk and using a linux machine to backup the data.
02-02-2010 01:03 AM - edited 02-02-2010 01:03 AM
Thank you for the answers.. not good news, but at least I know how to proceed.
I hope that the drive is accessible easily from ubuntu. There isn't any RAID things on this model so it should be straight forward.
This doesn't give very good impression out of this product approach so I'll make sure I'll take these requirements on carefully investigations when picking the NAS solution next time..
02-02-2010 01:34 AM
Yup no worries man.
Just try to get one with a RAID feature. At least any failure you still have another disk for recovery.
Have a good one!
03-14-2010 05:20 AM
Finally I tried proceeding with the upgrade. Due to a fact that I didn't had access to the browser interface I was tried pressing the red reset button for getting the factory default settings(nice sound came out of it so I pressed long enough). Unfortunately, after two tries and reboot for the device there wasn't really a much of change. NasNavigator is still showning the same information(giving IP info and saying that it is on EM Mode) as before and access to the Web access is not existing.
Any advice how to proceed?
03-27-2011 08:10 AM
Buffalo hasn't really been in use since I recovered the data directly from the disk. Now I thought to check out although whether the unit could be usable.
So - I have done the upgrade to the firmware. Steps:
1. I first checked that the device is in EM mode
2. Yes it was having still 192.168.3.34 IP
3. So I changed the IP settings to correspond it and have connection to it
4. Run the upgrade to the 2.10-0.05 version
5. It went fine and now I can see the 2.10-0.05 version and the 169.254.146.48 ip
6. But, I cant have web admin access and I cant see the shared folders
7. NasNavigator2 can see that there is 66,7% data used
I tried to get the force update thing to work, after changing lsupdater.ini file settings I still never got into this screen where you could see these different options as described in FAQ 2.
So - any ideas what to do now?
03-27-2011 08:13 AM
Forgot to mention -
I tried to run the firmware update again as I didn't had the web admin access functional(Yes, I tried IE 8), but now HS-DHGL Update ver. 2.10 said that there is no connection??!