10-23-2011 08:40 PM
I am working with a client who has one of these CloudStor boxes. One day it suddenly stopped working. When you turn it on the power light blinks blue for a few seconds and then goes solid blue. It appears to partially boot but is not responsive beyond a ping on the network. I can ping 192.168.1.100 (the IP I set as a static when it was working). I scanned the device with Nmap and it shows all ports are closed... there should be quite a few open. I tried to reset by booting it with the function button depressed. This gave me a solid blue power light and a fast flashing function light. Still does nothing.
Any thoughts for a troubleshooting process would be appreciated. The client is going to hosed if we can't get his data of this thing.
Solved! Go to Solution.
10-24-2011 09:56 PM
Most likely, your CS is in EM mode.
Download NasNavigator and run it to confirm it.
If so, you have to update or reload the firmware.
Download it too and run the LSupdater.
10-25-2011 06:35 PM
Ok, so I am on the way to recovery. I got NasNavigator and confirmed I was in EM mode. What is EM mode and why would I be there? Any how I pulled down the 2.28 Firmware and installed the firmware on CS with the LSupdater. I got to the point were the updater asks for the Admin password. It did not accept the password we had set. It did not take the default of 'password' or any of the previous passwords we had used.
Is there a way to reset the Admin password to default or some other known value?
10-25-2011 07:48 PM
EM stands for Emergency Mode. This is, some kind of error (most of the time power failures) prevented the unit to boot properly.
I would recommend attempting the procedure with the forced firmware update, see FAQ (2 of 5) "Delete user-config" option enabled.
10-25-2011 10:50 PM
I followed FAQ 2 of 5, added the "delete user config" option and Even did the shortcut on the desktop trick. After lunching, going into the debug window and finally clicking update on the updater window.... the process immediately pops a box titled "Password"
It says "Please enter administrator's password and select "OK" button. It says Current Ver. 1.11-2.28
New Ver. 1.11-2.28
I'm stuck at this point. The password that should work doesn't and neither does the default.
10-26-2011 05:44 PM
If you are not concerned about the data, then remove the disks, delete all partitions and reinstall them.
Go ahead with FAQ (3 of 5) TFTP boot and then with the firmware update.
If you are concerned about your data, then you have to recover it first.
10-27-2011 09:29 PM
Escher, Thanks for getting me down the path. It's a bit of a long story but I got all the data off and had to delete all the partitions and start from scratch. As luck would have it the initial forced update got the device talking to Cloudstor online. I was able to login to the device via the website and download everything. Next I pulled the drives and connected them via a sata usb device to my Win7 box and deleted all the partitions via the windows drive manager. I put 1 drive in the Cloudstor and did the TFTP boot. Since I was connected to the device directly and there was no DHCP server the device pulled a 169.254.10.21 or something. I changed my computer's NIC from the 192.168.11.1 to 169.254.10.20 and started the forced up date. I was first getting an error that the updater could not find a partition and it would exit. Although I was checking the box on the debug screen to rebuild the partition table it woulld not do it.... long story short I wint into the LSUpdater.ini and changed the NoFormatting flag from 1 to 0. Once I made that change the force update allowed me to reformat and partition the drive. After that completed and a hand full of reboots of the devivce.... somehow it came alive and accepted the default password "password" I then added the 2nd drive and configured for a Mirror. Let the mirror build and went to bed. Seems to be working OK today. I'm glad this is over with! It was a complete pain in the &%$##ing A&^%$. However I am very glad you were able to help!
VersionCheck = 0
NoFormatting = 1
VersionCheck = 0
NoFormatting = 0