Storage

[gwb90]

hi forum,

hope you can help, have the above device attahced our network. yesterday i was copying files to our server and the device droppped off.

a visual check and drives  2 + 3 have amber/red lights. our IT company have looked at it and said it will have to go to a Data - recover centre.

i find it unusual that 2 drives have gone at the same time and in my 18years experience in IT i have never saw this. The device has 4x3tb drives

and i am wonder if anyone else has any experience of this and a solution that doesnt involve a lot of money.

could it be the firm ware or a controller that has gone wrong and not the actual drives gone bust?

its only 5months old and i am sure buffalo will replace the device but that doesnt solve my issue of gatting the data back.

thanks in advance.

gordon

[brian_nathaniel]

You are right in thinking it could be the firmware/controller over 2 failed hard drives.

I would flash the firmware onto the unit (using FAQ 2 of 5 if needed), then do a restore through the web GUI.  If you are still having issues, then it is most likely the RAID controller, and the unit will need to be replaced.

You can look into an Advanced RMA to help you with trying to get your data back.  There's a charge, but with that you'll get the replacement unit before you have to ship out the damaged one, allowing you to swap HDDs.

[gwb90]

thanks for the reply.

can someone from buffalo confirm that if i were to buy another unti (same model etc.) and switched over the drives 1-1 2-2 3-3 4-4

as far as i can see that will eliminate the problem being 2faulty drives or a fault with the controller.

so basically we would put the current drives in the new console.

will the new console/controller automatically recognise the drives? and give me access to the data?

i contacted support and they advise me before they issue a RMA that their protocol is to attemopt to format the drives which i obviously cant dont

so its a no goer!

thanks for the advice.

[Jotin]

Yes, you can put the drives into another unit of the same model and it will recognize the drives. You will most likely have to flash the firmware after you swap the hard drives. If it still shows that those two disks have failed then you would need to use a data recovery service. I would suggest Drivesavers.com

[gwb90]

thank for responding.

is this a universal procedure as when i spoke to UKsupport they advised against this forum as its US based?

[Jotin]

Our support is regional and they may have different policies then we do. I would recommend following the suggestions that they give you.

[gwb90]

is there a Uk based forum

[Jotin]

As far as I know there is not.

[gwb90]

is it not the same device in the UK that it is in the USA?

why would support advice be different?

[brian_nathaniel]

There are minor differences between the units - some of which make cross-support unreliable.  My best recommendation is to contact your regional support before attempting anything found on this forum (just to be safe).