04-04-2011 02:12 PM
I have a HD-CE500U2-EU external hard drive.
I have a laptop PC with Windows 7
I connected the power cable to the HD device and I could hear the HD start-up with the green light coming on. After about 10 seconds there is a faint noise as if a gear does not engage and then the power light goes off. It's like an auto shutoff after a power glitch
Is there a way to get the device to start properly and to keep the power on?
Has the power module got a problem and if so , is it serious and will the data be damaged or lost?
How should I proceed to either get the power module fixed or to get the data saved?
Help will be greatly appreciated
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04-13-2011 12:16 PM
It definitely sounds like you have some bad hardware, most likely something besides the power cable/module since you probably wouldn't be getting power at all if that were the case. The gear noise probably indicates a problem with the hdd. For retrieving your data you will probably need to contact a business that specializes in data recovery, as recovering through bad hardware can be tricky.