HS-DHTGL Emergency Mode - but can't update firmware

[rockytt]

   

I follow all the instructions, and am able to discover my terastation when hardwired to my laptop - however, when I run Update I get the following error messages:

"Couldn't connect on TCP. Updating is aborting"

"HS-DHTGL-EM497 returns an error. (OxFFFFFFFC) Updating is aborted"

 

So - what can I do next? Does it matter if my laptop is running Vista 64? (Stupid question, but I'm reaching at straws here :))

[PCPiranha]

Hmmm, never heard of this one before, try doinjg a force firmware update and check all of the option except rebuild partition table.  Let me know if it updates, or if you get the same error message.

[JoshC]

Did you download the firmware wireless?

[rockytt]

   

Well, I tried this on two different machines, Vista 64 and XP Pro-(yes it was downloaded via wireless on both machines separately)

 

I got the same error on the Vista box, but the XP gave me a slightly different one when I tried to force it -

After the "Couldn't connect on TCP" messege I got a (ACP_STATE_PID_ERROR) message - does that mean anything (other than I'm probably hosed?)

 

Thanks for your help btw - I'm still hopefull...

[PCPiranha]

ACP_State errors usually indicate a problem with the motherboard, and that would mean that you would have to replace the unit.  If you updated over wireless I would suggest doing it hardwired.  Josh pointed out that this helped someone who was getting similar errors: http://forums.buffalotech.com/buffalo/board/message?board.id=SolvedStorageThreads&message.id=2399#M2399

 

[rockytt]

   

I'll try the wired route -

Just for fun-if I have to replace the unit, does that mean all my data is gone for good?

(Can't remember which Raid I specified when I set it up - It's a 2tb terastation and I've got around 1.4 tb of storage total)

[PCPiranha]

No there are different options that you will have to recover the data but it depends on a few things.  When did you purchase it?  I know that you said you didn't know but it can be important.  You may be able to just replace the drives in a new unit to access the data (as it is having MB issues).  You can also hook up the drives to a linux computer or use software recovery programs that specialize in RAID recovery (like UFS explorer).

[rockytt]

   Is there any way to purchase a replacement motherboard? (MVTS3X-EA)

[PCPiranha]

No, we do not sell replacement motherboards.

[BuckHansom]

   

I found this post searching for "updating is aborting."  I just replaced my LS-CH1.OTL 1.0TB because Buffalo Tech Spt thought the first one had a bad mother board.  Tonight while trying to update the firmware from 1.10-0.73 to 1.21-0.88 on my replacement I get "couldn't connect on TCP".  Then I get the same error message (0xFFFFFFFC) as listed in this thread.  I have it hard wired to my PC running Windows XP.

 

I decided to update the firmware after discovering I can't log in to Web Admin. 

 

HOLD THE PHONE!!  After about 20attempts at updating it finally worked.  I don't know what changed.

[dpast276]

Has any 1 found means of obtaining a replacement motherboard for the Terastation.  I am also in need of (MVTS3X-EA) motherboard mine came up with "Ethernet Chip Error E21".  EM mode doesn't help because of E21 error system halts on error and cant do anything else.

 

 

[oralie]

No, there are several options for recovering surviv io the data, however it all depends on a few factors. What year did you buy it? I know you claimed you didn't know, but it could be significant. To access the data, you may only need to replace the disks in a new machine (as it is having MB issues). You can alternatively connect the drives to a linux computer or use RAID-specific software recovery programs (like UFS explorer).