My CloudStation device is offline

[alfata]

Just received my new CS-WX176 Cloudstation Duo, and setup went ok. But when I want to begin using it the status is offline. Have tried to reset and setup several times, however it stays offline. What can be wrong?

[Jan]

Same here. I have CS-XLA56 and when I access it tru http://cloudstation.pogoplug.com/view.html  the device is offline and I can't use bittorent. but in "network connection"  I can see CS-XLA56 and I can access all my files. Please help!!!

[iamralph]

Having the same issue with my CS-WV/R1. I can detect my device via NAS Navigator and able to access all of my files when connected to my home network. However, when trying to access it via web, it says that the device is offline. Info/Error light is not flashing anything.

[Gswami]

Im having the same issue with my CS-WV4.  Could there be an issue with the cloud services itself? Who do we escalate to if there is an error with the cloud service provider?

[givenz]

Same here. I suspect is after the automatic upgraded firmware. Now my cloudstation always appear offline. Including when i use the pogoplug backup on windows 7. Is there a solution to this?

[pepijnnichting]

im having the same problem.

 

i recived my cs-wx cloudstation 4tb duo today and everything localy is running ok but wen i try to acces the pogo site i get:

 

Your Cloudstor device is offline.

To get started, please make sure that your device is connected to the power strip and the power light on the front of your CloudStor is solid blue and also make sure you are connected to the network and the Info/Error light on the front of your CloudStor is not flashing amber.

 

no weard blinking lights, just the blue power light.

 

when i go to my local cloudstation page (http://192.168.0.105/v2/ui/settings.html) it shows me the folowing information:

 

Model Name: CS-WX

Firmware Version: 1.11 build 2.28

Automatic Firmware Updates: Enabled

Date: 08/08/2012 23:13:46

Time Zone: (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna

Email Notifications: Disabled

Fan Status: Normal

 

im running on a mac (osx 10.8) and via finder i see the disks, so no problem there..... 

only the stupid pogo stuff, and the reson i bought this this is that i wanted to acces files on a nas from my ipad

 

maybe a problem with the firmware? but how do i update it, its setup for automatic.....

[snowyjackson2]

I am also having the same problem

 

Product was working fine then suddenly starting showing as offline.

 

Reboot DOES NOT rectify the problem!

 

Model cs-x 1.0

 

Firmware Version 1.13-2.35

 

Internet browser Internet Explorer v 9.0 x64

 

Region UK

 

This is getting to be very inconvenient since the product was bought for the online access.

 

Where do i stand with a warranty return?

[ca390a]

I have the same problem too ! Just buy for 2 weeks. Now have the problem.

 

Bluelight is steady, cloudstation is recognized by the home network, but cannot be accessed thru the web browser or mobile phone app. 

 

It just shows offline, no matter I have tried ten times of reboot and restore.

 

Please help !!!

[rosc2y]

I had the unit for months and it was working fine until today. blue light stable on but on all my devices even iphone its offline - tried reset off unit and on again still not working. Please help.