LS-XH2.0 not seen in Network

[elcacho]

The company i work for bought a LS-XH2.0 to use as a backup drive and also to be able to acces data when abroad.

It was working while it was connected to Thomson TG585V8 modem.

 

Then the ISP changed our modem to  a Alcatel Lucent I-240 modem. Now the problem is that NASNAV does not recognize the NAS, and its also not visible on the network.

What i did so far:

 

1. Updated the NAS to firmware to 1.52 -> No result.

2. i went to the Alcatel modem's configuration, but i cannot see that the NAS is assigned an IP Adress.

3. I called the techsupport of Alcatel, but they said i have to concact Buffalo. (typical)

4. The NAS is in its Default state. ?

5. When i connect the NAS to the Thomson modem again, it appears in the network without any problem.

 

To me it seems that the Alcatel modem does not accept the NAS, but i am not sure. Is there a compatibility list available?

 

 

[ESCHER]

I suppose the ports that NASnavigator uses are blocked by the router.  Is the LS-XHL connected directly to the router?

Try to connect the LS-XHL, the PC and the router to a switch.  Performance should not suffer.

[elcacho]

Thanks for your reply. Yes, the LS-XHL is connected direclty to the router. Is there any way to free ports on a router? Or is that something very complicated, since you advise me to connect it to a switch.

[Jotin]

Try opening this port locally to your computer through the modem. UDP -port 22936

[elcacho]

Thank you. I am going to try it and let you know the outcome.

[elcacho]

Ok this is what did (without any luck yet).

Connect my laptop tot the router. I went to the modem portforwarding page and added the port suggested in this thread.

I added a screenshot to clarify.

 

For portforwardig, i added the ip that was assigned to my laptop.

I then turned off and on the power of the LS-XH and i also rebooted my laptop.

But it still does not appear in my network, nor in NAS Navigator. I checked the manual, but i cannot find which port it is using.

 

[Jotin]

That's not good... What version of the Nas Navi are you running? Are there any firmware updates for your modem/router?

[elcacho]

I am running version 2.25 of the NAS Navi.

In terms of my modem, i cannot even find the modem on the page of the manufacture Alcatel-Lucent.

I am now calling my ISP to see if they can tell me about a firmware update. In the meanwhile, is there anything else i could try?

[Jotin]

Yes there is, update to the latest version of the Nas Navi.

 

http://www.buffalotech.com/support/validate/?MTkwfG5hc25hdmktMjM0d3Iuemlw

 

[elcacho]

Ok, updated to the latest Nas Navi, but still no luck. I tried through wireless and also by lan.

Just one question though, for portforwarding, which IP adress should i use? my public WAN? or the local one.

And: does it matter if am not using the default HOMEGROUP as workgroup?

[Jotin]

I would try disabling the home group set up and just workgroup. I ran into issues when using Windows 7's homegroup method.

[elcacho]

I will try that tomorrow, im now outside the office. Tomorrow morning (for me Mexican time) I will post an update.

Thanks in advance.

[elcacho]

Ok, i removed the computer from the windows 7 home network, but still no luck. I really get the impression that the port is still blocked on the modem. The port that was given in this thread, is it really the right one? I googled for it, but i cannot find such information. That is , on this specific NAS.

[elcacho]

Ok here a quick update. I still not managed to get it working, but i found something strange. When i now connect the NAS directly to the PC, NasNav sees the LS. As soon as i connect it to the modem again, the LED turns orange which is an error state.

 

Could anyone please explain me what it could be?

[elcacho]

Ok, it turns out the orange led is a firmware update, which is already installed. But again, no luck yet. I must say i am getting frustrated about the whole process. The last attemt is to purchase a switch, to see if that helps.

If anyone has other suggestions, please let me know.