Author Topic: TeraStation Live - error E14 and can't force flash to fix  (Read 6211 times)

mickster73

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TeraStation Live - error E14 and can't force flash to fix
« on: December 21, 2008, 10:44:11 AM »
   

Hi,

 

We had a brief power outage last night and my Terastation Live (HS-DHTGL0E2) is showing the E14 error. I am following the advise of the forums and trying to force flash the device in an attempt to fix.

 

I downloaded hs-dhtgl-up_214_102 and I am getting the following error when running the updater:

 

HS-DHTGL not found.

 

The exact model is: HS-DH0.0TGL\R5.

 

I have lots of valuable data that I can't lose. Please advise.


Paul

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Re: TeraStation Live - error E14 and can't force flash to fix
« Reply #1 on: December 22, 2008, 11:56:12 AM »

You should try the TFTP boot loader, this was designed to fix a e14 error.

 

TFTP


mickster73

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Re: TeraStation Live - error E14 and can't force flash to fix
« Reply #2 on: December 22, 2008, 12:32:37 PM »
   Great, thanks. I've read through this and I'll try it. Question: how do I force my PC to be a certain IP address?

Paul

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Re: TeraStation Live - error E14 and can't force flash to fix
« Reply #3 on: December 22, 2008, 01:39:41 PM »

mickster73

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Re: TeraStation Live - error E14 and can't force flash to fix
« Reply #4 on: December 23, 2008, 11:38:13 AM »
   One other question: how do I boot the NAS into EM mode? Is it already in EM mode given the E14 error it's showing?

Paul

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Re: TeraStation Live - error E14 and can't force flash to fix
« Reply #5 on: December 23, 2008, 12:20:09 PM »
It should be, if you boot the live while holding in the red init button located in the upper left hand corner of the drive area, it will force its self into em mode.

mickster73

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Re: TeraStation Live - error E14 and can't force flash to fix
« Reply #6 on: December 24, 2008, 08:59:10 PM »
   

Which one of these should I use for my Live?

 

11/17/2008 03:10PM      7,841,774 TFTP Boot Recovery-LS Pro DUO.exe
01/07/2008 12:00AM      3,304,281 TFTP Boot Recovery-LS_EZ-1.03.exe
01/07/2008 12:00AM      6,680,134 TFTP Boot Recovery-LS_Live-2.10.exe
01/07/2008 12:00AM      6,671,197 TFTP Boot Recovery-LS_Pro-1.11.exe
01/07/2008 12:00AM      7,450,096 TFTP Boot Recovery-TS_Live-2.13.exe
01/07/2008 12:00AM      7,284,355 TFTP Boot Recovery-TS_ProII-1.20.exe

 

 

I tried the TS_Live-2.13. I followed the instructions but can't the software can't detect my PC when I change the IP address. I even plugged the Live directly into my PC. I'm running Vista...do I somehow need to make my PC run as a server? does it matter what I put in for the subnet and the default gateway? No matter what I do, i can't establish a connection between my PC and the Live after I change the IP address.

 

Please advise,

 

Mickey

 

 

 


Paul

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Re: TeraStation Live - error E14 and can't force flash to fix
« Reply #7 on: December 25, 2008, 10:39:42 AM »

Use 01/07/2008 12:00AM      7,450,096 TFTP Boot Recovery-TS_Live-2.13.exe

You IP address has to be 192.168.11.1, subnet mask has to be 255.255.255.0

the rest does not matter leave it blank.

 

hold in the reset button on the TS (open the door its under the upper left hand side) 


mickster73

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Re: TeraStation Live - error E14 and can't force flash to fix
« Reply #8 on: December 25, 2008, 11:21:09 PM »
   

Hi Paul,

 

I appreciate your responsiveness. I still can't get it to work. Below is what I have done:

 

1.       Set my PC IP address to 192.168.11.1 and subnet mask to 255.255.255.0. Verified it by going running ipconfig from the cmd prompt.

2.       Plugged the Cat-5 network cable from my PC directly into the Terastation.

3.   Disable antivirus and firewall

4.       Opened TFTP Boot.exe

5.       Booted the Terastation into EM mode.

6.       Nothing further happens with the TFTP software.

 

The cmd window just stays at  "accepting requests" and doesn't go further than that even after sitting there for several minutes.

The PC detects the Terastation because I can ping it and log into the web interface for managing the device.

 

Below is the text from the TFTP window:

 

Preparing to write TFTP configuration settings.
TFTP Configuration settings have been written.
TFTP Server Multithreaded Version 1.4 Windows Built 1.400


Starting TFTP...
alias / is mapped to C:\Users\Mickey\Desktop\recover\TFTP Boot Recovery-LS_Live-
2.13\TFTP Boot Recovery\
listening On: 192.168.11.1:69
listening On: 127.0.0.1:69
permitted clients: all
server port range: all
max blksize: 65464
defult blksize: 512
default interval: 3
overwrite existing files: No
thread pool size: 1

accepting requests..

 

I really don't know what to do at this point...

 

Is there something different I need to do given I'm running Vista?

 

 

 


Paul

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Re: TeraStation Live - error E14 and can't force flash to fix
« Reply #9 on: December 26, 2008, 09:46:19 AM »

Vista shouldn't matter, however you can always try another machine it wont hurt.

also try rebooting the TeraStation, (with out EM mode).  


Colin137

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Re: TeraStation Live - error E14 and can't force flash to fix
« Reply #10 on: January 06, 2009, 12:13:08 PM »
Try connecting the computer and Terastation to a switch or a router before attempting the procedure.