I'm sorry but now you've got me pulling on the forum rules. We are Buffalo USA not UK as opposed to popular belief. We offer assistance to other regions as a courtesy. I can forward a problem to the UK team if you so wish but I would need more information to build off of and furthermore have it delivered in a courteous manner.
You and any user of your User Name must evaluate, and bear the risk associated with, the accuracy, completeness, or usefulness of any Content. Buffalo Technology shall have the right, but not the responsibility, to remove Content that is deemed in Buffalo Technology's sole discretion harmful, offensive, or otherwise in violation of this Agreement or any rules Buffalo Technology has in place at the time. Buffalo Technology may elect at its sole discretion to monitor some, all, or no areas of Buffalo Technology discussion forums for adherence to this Agreement or Buffalo Technology's rules.