Author Topic: LS-CH 1TB L : red light, blinking 7 times  (Read 2380 times)

fbp

  • Calf
  • *
  • Posts: 15
LS-CH 1TB L : red light, blinking 7 times
« on: August 05, 2010, 02:23:57 pm »

hi,

since this afternoon, i have this problem...

i don't see anything in nas navigator

i didn't manage to go EM mode

anyone to help ?

regards

 


Jotin

  • Big Bull
  • *****
  • Posts: 4201
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #1 on: August 05, 2010, 02:30:43 pm »

You need to get the unti replaced. Its a defective unit.


fbp

  • Calf
  • *
  • Posts: 15
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #2 on: August 05, 2010, 02:34:57 pm »

disk is dead or nas is dead ?


Jotin

  • Big Bull
  • *****
  • Posts: 4201
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #3 on: August 05, 2010, 02:37:33 pm »

The nas. The disk should be fine.


fbp

  • Calf
  • *
  • Posts: 15
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #4 on: August 05, 2010, 02:40:04 pm »

will contact support tomorow, hope he take in in waranty


fbp

  • Calf
  • *
  • Posts: 15
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #5 on: August 06, 2010, 03:32:25 am »

I was happy of the product for more than one year ... but i'm not happy of the customer service at all :-(
i've bought a linkstation live 1 TB (LS-CH1.0TL) with bittorent in december 2008, but because the proof of purchase was on a thermic ticket, it's now blank. I've tried to explain that this model wasn't sold in france before october 2008, thus less than 2 years, so the warranty should apply... but no way to deal, need a proof of purchase... i'm sure the serial number could even show it wasn't built before !
if someone without only procedure in mind could help ...
regards


davo

  • Really Big Bull
  • VIP
  • *
  • Posts: 5958
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #6 on: August 06, 2010, 06:25:19 am »

This forum is for US devices so if you need an RMA for a device bought in Europe then you will have to contact european support.

As for the faded receipt, there is no way around this, maybe get the retailer to reissue you a new receipt?

PM me for TFTP / Boot Images / Recovery files  LSRecovery.exe file.

fbp

  • Calf
  • *
  • Posts: 15
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #7 on: August 06, 2010, 07:12:21 am »

sorry to say that, but it is a little crazy : the item wasn't existing 2 years ago .... thus it is less than 2 years


Dustrega

  • Big Bull
  • *****
  • Posts: 1394
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #8 on: August 06, 2010, 12:44:13 pm »

Regardless, per the warranty a proof of purchase needs to be provided to substantiate the RMA.  I'm sorry if this causes an inconvenience.


nst

  • Calf
  • *
  • Posts: 5
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #9 on: January 20, 2011, 12:55:49 pm »

Hi everyone, hi fbp,

 

Same problem, same harddisk and same country.

I guess we found the lifetime of this hard-drive: yours lived 20 months, mine too.

 

I called the helpdesk and the have no solution but changing the device.

 

I have two possibilities as they told me:

I try to repair my disk and I lose the warranty (and no certainty to be succesful)

I send my HD to Buffalo and they send me a new one, and I lose all my data.

 

I just lost 850Gb of data.................

 

Do I have any chance to find my data back if I try to have it repaired?

Or sending my HD to Buffalo is the best possibility?

 

Thanks and regards


Jotin

  • Big Bull
  • *****
  • Posts: 4201
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #10 on: January 20, 2011, 01:02:33 pm »

Nst, if you are still within warranty then you can get an advanced rma from buffalo and you can swap the hard drives to recover your data. 


nst

  • Calf
  • *
  • Posts: 5
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #11 on: January 20, 2011, 01:45:05 pm »

Hi thanks for your answer,

Not sure I understood well all what you say.

Anyway I cannot swap the hard drives as they will keep my old drive.


Jotin

  • Big Bull
  • *****
  • Posts: 4201
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #12 on: January 20, 2011, 01:50:52 pm »

No, if you are still within warranty and you ask for an advanced replacement, they will send you a unit first. With the unit they send you, you can swap the drive from your old unit into the new unit and send them back the old case with the new hard drive. You should be able to get to your data this way.


nst

  • Calf
  • *
  • Posts: 5
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #13 on: January 20, 2011, 02:16:24 pm »

waoo nice,

I am just afraid they provide this service just for the states. The guy did not propose it to me this morning. I told him I was desperate to lose all my data.

I'll try to call them back tomorrow. Thx.


Jotin

  • Big Bull
  • *****
  • Posts: 4201
Re: LS-CH 1TB L : red light, blinking 7 times
« Reply #14 on: January 20, 2011, 02:17:29 pm »

What country are you in?