Author Topic: Linkstation - Model HS-DH500GL  (Read 2884 times)

neely3d

  • Calf
  • *
  • Posts: 1
Linkstation - Model HS-DH500GL
« on: November 14, 2008, 10:11:14 am »
   

This morning, I came in and powered up the Link Station. The drive was making a periodic click sound, and incidentally, was not coming up at all. After a restart of the unit, The click sound has been resolved, but the drive still does not come up. Eventually, I noticed the fan on the back of the unit is not operating. Is this a drive failure or possibly a power supply failure? Can I have a local tech remove the drive and retrieve the data, while waiting for a replacement unit or part?

 

We are down.

 

Thanks 


Paul

  • Big Bull
  • *****
  • Posts: 1223
Re: Linkstation - Model HS-DH500GL
« Reply #1 on: November 17, 2008, 10:26:10 am »
The click sound would be the hard drive.  If the unit is out of warranty you can replace the hard drive, however if you are in warranty I would get the unit replaced via support.

kbsolutions

  • Calf
  • *
  • Posts: 3
Re: Linkstation - Model HS-DH500GL
« Reply #2 on: December 04, 2008, 04:00:22 pm »
   I have the same problem. I'm now sending it back for the second time at great expense due to customs duties to Canada. What a drag. Unit is only a few months old.

Paul

  • Big Bull
  • *****
  • Posts: 1223
Re: Linkstation - Model HS-DH500GL
« Reply #3 on: December 05, 2008, 06:24:54 pm »
if you have 2 RMAS please let support know they can help.