Author Topic: Cannot get TS-XL/R5 NAS to properly connect to BT SmartHub  (Read 382 times)

RocknRollTim

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Cannot get TS-XL/R5 NAS to properly connect to BT SmartHub
« on: August 11, 2019, 08:51:09 am »
To whom this concerns,

I am trying to connect a TS-XL/R5 NAS to our BT SmartHub and no matter what I do in order to change the IP address of LAN 1 and to connect the NAS drive to the SmartHub using the connection from LAN 1 on the same subnet, it still doesn't connect. Any pointers would be much appreciated.

Many thanks,

RocknRollTim

1000001101000

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Re: Cannot get TS-XL/R5 NAS to properly connect to BT SmartHub
« Reply #1 on: August 11, 2019, 02:47:21 pm »
Do you use dhcp? If so try restarting the device

RocknRollTim

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Re: Cannot get TS-XL/R5 NAS to properly connect to BT SmartHub
« Reply #2 on: August 12, 2019, 04:24:22 pm »
Hi 1000001101000,

Thank you for your reply. I can confirm that your suggestion worked like a charm and would like to thank you very much for your help. I should have thought of this whilst I was troubleshooting the other day.

Many thanks,

RocknRollTim