I bought a used Terastation TS-RIXL-EM3F0 off of ebay for dirt cheap. It came with no disks. When I turn it on, it boots into an 'EM Mode' with specific error 'no array info'. I browsed online and found a couple posts suggesting I use TS-Updater to try and flash the firmware. I downloaded Ts Updater for this model and attempted to upgrade, and that failed with error format failed. I read that I can forcefully reset the partition table by editing the TSUpdater ini file and selecting 'rebuild partition table' from debug menu but that still failed with 'format failed' error. I read online that I may be able to fix it using the TFTP Boot server. I downloaded the TFTP server and ran it first on my computer (windows 10) and then again on a windows 7 virtual machine with a bridge network adapter. Both times I never saw the request from the Terastation for PXE boot. I contacted the seller I bought it from and asked for help, and he said all I needed was a drive that was already formatted that I could use to boot the box and get my own drives formatted (I have 4x WD Red 3TB SATA Drives for this machine). He mailed me a pre-formatted disk, but to my severe disappointment, booting the Terastation with that drive installed still lands me back in EM mode with the same 'No Array Info' error. I'm not sure where to turn at this point, as the serial number has been scratched off the side of the box so I don't have any means of contacting support or downloading the additional software for it. I'd greatly appreciate if anyone here could help steer me towards whatever I need to do to get this box running.
Thanks!