Author Topic: LinkStation (v.1.74) Storage & Storage Buttons Inaccessible  (Read 239 times)

TechSupportWagon

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NAS Information:
Firmware: 1.74
Product: LinkStation Duo - LS-WX4.0TL/R1

I am experiencing several issues with our LinkStation NAS: the first is that from what I can tell from downloading the files through the NAS' site using the keyboard shortcut that one or both of the drives appear to be inaccessible due to old age in the messages.gz files. I show that one is still up on the website and the other one shows as offline. If I am reading correctly, both have flags for going offline, but I showing only one as offline.

I have been informed that the drives were setup by someone as RAID 1 (mirrored). When I look in the RAID Array section of the web interface, I show "Array 1" as Not Configured. Disk 2 shows as Status "Array 1", but Disk 1 shows as "Error". All of the button "Check Disk", "Format Disk", "Remove Disk", and "Rediscover Disk" are greyed out and inaccessible. Under RAID Scanning, I show it as disabled and the "Modify Settings" and "Abort RAID Scanning" are also greyed out.

I am unable to see the contents of the drives and show Storage set to "Not Available".

Here is what one of the message logs show:

Jul 24 04:10:02 NAS smart_logger[26051]: disk1 diskinfo status : degrade
Jul 24 04:10:02 NAS smart_logger[26051]: disk1 smart information
Jul 24 04:10:02 NAS kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
Jul 24 04:10:02 NAS smart_logger[26051]: Device Model:     WDC WD20EARX-22PASB0
Jul 24 04:10:02 NAS smart_logger[26051]: Serial Number:    WD-WM
Jul 24 04:10:02 NAS smart_logger[26051]: Firmware Version: 51.0AB51
Jul 24 04:10:02 NAS smart_logger[26051]: User Capacity:    2,000,398,934,016 bytes
Jul 24 04:10:02 NAS smart_logger[26051]: Device is:        Not in smartctl database [for details use: -P showall]
Jul 24 04:10:02 NAS smart_logger[26051]: ATA Version is:   8
Jul 24 04:10:02 NAS smart_logger[26051]: ATA Standard is:  Exact ATA specification draft version not indicated
Jul 24 04:10:02 NAS smart_logger[26051]: Local Time is:    Wed Jul 24 04:10:02 2019 JST
Jul 24 04:10:02 NAS kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
Jul 24 04:10:03 NAS last message repeated 3 times
Jul 24 04:10:03 NAS smart_logger[26051]: ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
Jul 24 04:10:03 NAS smart_logger[26051]:   1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       700
Jul 24 04:10:03 NAS smart_logger[26051]:   3 Spin_Up_Time            0x0027   201   167   021    Pre-fail  Always       -       4925
Jul 24 04:10:03 NAS smart_logger[26051]:   4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       53
Jul 24 04:10:03 NAS smart_logger[26051]:   5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
Jul 24 04:10:03 NAS smart_logger[26051]:   7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
Jul 24 04:10:03 NAS smart_logger[26051]:   9 Power_On_Hours          0x0032   058   058   000    Old_age   Always       -       31350
Jul 24 04:10:03 NAS smart_logger[26051]:  10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
Jul 24 04:10:03 NAS smart_logger[26051]:  11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
Jul 24 04:10:03 NAS kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
Jul 24 04:10:03 NAS kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
Jul 24 04:10:03 NAS smart_logger[26051]:  12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       21
Jul 24 04:10:03 NAS smart_logger[26051]: 192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       19
Jul 24 04:10:03 NAS kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
Jul 24 04:10:03 NAS smart_logger[26051]: 193 Load_Cycle_Count        0x0032   001   001   000    Old_age   Always       -       4111932
Jul 24 04:10:03 NAS smart_logger[26051]: 194 Temperature_Celsius     0x0022   120   108   000    Old_age   Always       -       30
Jul 24 04:10:03 NAS smart_logger[26051]: 196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
Jul 24 04:10:03 NAS smart_logger[26051]: 197 Current_Pending_Sector  0x0032   198   198   000    Old_age   Always       -       854
Jul 24 04:10:03 NAS smart_logger[26051]: 198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       265
Jul 24 04:10:03 NAS smart_logger[26051]: 199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
Jul 24 04:10:03 NAS smart_logger[26051]: 200 Multi_Zone_Error_Rate   0x0008   192   192   000    Old_age   Offline      -       2370
Jul 24 04:10:03 NAS smart_logger[26051]: 
Jul 24 04:10:03 NAS smart_logger[26051]: disk2 diskinfo status : array1
Jul 24 04:10:03 NAS smart_logger[26051]: disk2 smart information
Jul 24 04:10:03 NAS kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
Jul 24 04:10:03 NAS smart_logger[26051]: Device Model:     WDC WD20EARX-00PASB0
Jul 24 04:10:03 NAS smart_logger[26051]: Serial Number:    WD-WCAZ
Jul 24 04:10:03 NAS smart_logger[26051]: Firmware Version: 51.0AB51
Jul 24 04:10:03 NAS smart_logger[26051]: User Capacity:    2,000,398,934,016 bytes
Jul 24 04:10:03 NAS smart_logger[26051]: Device is:        Not in smartctl database [for details use: -P showall]
Jul 24 04:10:03 NAS smart_logger[26051]: ATA Version is:   8
Jul 24 04:10:03 NAS smart_logger[26051]: ATA Standard is:  Exact ATA specification draft version not indicated
Jul 24 04:10:03 NAS smart_logger[26051]: Local Time is:    Wed Jul 24 04:10:03 2019 JST
Jul 24 04:10:03 NAS kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
Jul 24 04:10:03 NAS last message repeated 3 times
Jul 24 04:10:03 NAS smart_logger[26051]: ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
Jul 24 04:10:03 NAS smart_logger[26051]:   1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
Jul 24 04:10:03 NAS smart_logger[26051]:   3 Spin_Up_Time            0x0027   175   169   021    Pre-fail  Always       -       6208
Jul 24 04:10:03 NAS smart_logger[26051]:   4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       302
Jul 24 04:10:03 NAS smart_logger[26051]:   5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
Jul 24 04:10:03 NAS smart_logger[26051]:   7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
Jul 24 04:10:03 NAS smart_logger[26051]:   9 Power_On_Hours          0x0032   027   027   000    Old_age   Always       -       53771
Jul 24 04:10:03 NAS kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
Jul 24 04:10:03 NAS smart_logger[26051]:  10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
Jul 24 04:10:03 NAS kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
Jul 24 04:10:03 NAS smart_logger[26051]:  11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
Jul 24 04:10:03 NAS kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
Jul 24 04:10:03 NAS smart_logger[26051]:  12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       302
Jul 24 04:10:03 NAS smart_logger[26051]: 192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       301
Jul 24 04:10:03 NAS smart_logger[26051]: 193 Load_Cycle_Count        0x0032   001   001   000    Old_age   Always       -       7493748
Jul 24 04:10:03 NAS smart_logger[26051]: 194 Temperature_Celsius     0x0022   120   103   000    Old_age   Always       -       30
Jul 24 04:10:03 NAS smart_logger[26051]: 196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
Jul 24 04:10:03 NAS smart_logger[26051]: 197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
Jul 24 04:10:03 NAS smart_logger[26051]: 198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
Jul 24 04:10:03 NAS smart_logger[26051]: 199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
Jul 24 04:10:03 NAS smart_logger[26051]: 200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

I am also not able to send emails from the NAS which is how this was overlooked in the first place. The settings look to be correct for Office 35 SMTP, but I am getting an error when I try to send a test message.

I am reaching out to see how to get the RAID array buttons and the disk buttons ("check disk", "format disk", etc) accessible again. Why does it show both as offline and old_age when I can see that only one is in an error state and the other is in an array?

oxygen8

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Re: LinkStation (v.1.74) Storage & Storage Buttons Inaccessible
« Reply #1 on: July 25, 2019, 01:27:46 am »
Quote
193 Load_Cycle_Count        0x0032   001   001   000    Old_age   Always       -       7493748

Both disks are demaged

you have not fixed the WD green bug
https://forum.nas-hilfe.de/festplatten-und-ssd-laufwerke/western-digital-in-einer-ls-xhl-load-cycle-count-t1435.html


But disk 2 has actually no Current_Pending_Sector

remove disk1 and start the nas
with Raid1 you should be able to backup your data

a second way to restore a raid1 disk:
https://forum.nas-hilfe.de/buffalo-technology-nas-anleitungen/datenrettung-von-einer-linkstation-duo-t1872.html

« Last Edit: July 25, 2019, 03:06:41 am by oxygen8 »

TechSupportWagon

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Re: LinkStation (v.1.74) Storage & Storage Buttons Inaccessible
« Reply #2 on: July 25, 2019, 03:35:28 pm »
Thank you! That's what I had been wondering after seeing the scans for both. I was able to show the RAID as being healthy when I pulled disk 1, but was no longer able to even navigate to it and attempt to access it with a password. Before I had removed it, it would let me navigate to it and show me the drives and prompt through a password though none of the credentials seemed to work any longer.

I have connected the working drive to my computer and while it sees it as a drive to eject, it does not allow me to access the contents which I could see since RAID seems to be tied to Linux. I am now making a Linux boot drive to try to read the contents of the working drive. Hopefully, that will allow me to recover it for now until I purchase some new drives (and perhaps a new NAS).