Author Topic: HD-PE320U2 not working  (Read 68 times)

hanbakerr

  • Calf
  • *
  • Posts: 2
HD-PE320U2 not working
« on: January 09, 2019, 11:32:02 am »
My external HD-PE320U2 hard drive fell down twice on a carpeted floor. Now, I cannot open it with whatever USB cable I use. The computer can recognize the device, but it cannot read the files in it when I access it through My Computer. I have not used it since then. It was 2 days from now since I discovered that it is not working. My only concern is how to recover the files in it.

Eastmarch

  • 1500 Lb Water Buffalo
  • Administrator
  • *****
  • Posts: 296
Re: HD-PE320U2 not working
« Reply #1 on: January 09, 2019, 05:07:01 pm »
That is likely a damaged hard drive. I'd recommend contacting us at

https://www.buffalotech.com/data-recovery



**A single copy of data, even on a RAID array, is NOT a backup! Hard drive failure is not a question of IF, but WHEN! Don't take my word for it, take Google's!**

hanbakerr

  • Calf
  • *
  • Posts: 2
Re: HD-PE320U2 not working
« Reply #2 on: January 10, 2019, 11:00:56 am »
The HDD is 4 years old and don't covered by warranty anymore. Is there any service available locally at Dallas? I have several very important files on it. 

reyesjacobb

  • Calf
  • *
  • Posts: 1
Re: HD-PE320U2 not working
« Reply #3 on: January 14, 2019, 03:02:46 pm »
I suggest contacting ACE Data Recovery  https://www.datarecovery.net/us/tx/dallas-tx-data-recovery.aspx. One of our clients use them to get data back from failed 1TB Linkstation couple of years ago.