Author Topic: I can't access my data on my TeraStation anyymore. Help? I need the data.  (Read 1111 times)

alisonw

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I have had a TeraStation for over a decade.   It has been connected to my router via an Ethernet cable.  It suddenly stopped showing up on my network.   I moved it and connected it straight to my desktop (again via ethernet).   It still doesn't show up in my files.   So, I downloaded the NAS software and it detects the device, but errors out saying it can't open the shared folders.  It reports the file space about 75% full.   Entering the IP address directly into Chrome gets a timeout as well.

The light pattern on the front of the device has 4 yellow lights that I believe indicate 'Status/Full' for all drives (at 11:00/1:00/4:00/6:00 around the face of the circle in the middle of the front panel).  The blue connect light is on.  The power light is steady.  The diag light is not lit.   I am used to seeing the lights blink on and off - and now they are very solid and steady....   in this case, I think that is bad.

Any suggestions?  I have some very important data I need off of this device.   

help?

Alison

davo

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Re: I can't access my data on my TeraStation anyymore. Help? I need the data.
« Reply #1 on: September 21, 2018, 06:19:11 PM »
What's the model number and what OS are you trying to access it from? If you're using Windows 10 then make sure SMB1 is still enabled on the PC.
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