Author Topic: TS51210RH9612 2 drives fail in two weeks  (Read 276 times)

go2tom42

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TS51210RH9612 2 drives fail in two weeks
« on: April 30, 2018, 09:35:38 pm »
I have a Buffalo TeraStation TS51210RH



It has 12 HGST He8 8tb drives.  1st drive started getting bad sectors and died 2 weeks ago, the other died suddenly today.  Both drives had less that 4,000 hours on them

I have the NAS in a closet because the power supply is loud AF, the NAS has never sent a notification that it was over heating.  Can heat be killing these drives anyway?  If not any ideas what might be killing them?

Texturtle

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Re: TS51210RH9612 2 drives fail in two weeks
« Reply #1 on: May 03, 2018, 09:28:30 am »
What's the ambient temperature in the closet?

go2tom42

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Re: 2 drives fail in two weeks
« Reply #2 on: May 15, 2018, 10:09:31 am »
Another drive failed

3rd drive in close to 3 1/2 weeks

I've learned it is not a heat issue, this time the unit was in a 68 degree room.

All my troubles started after updating to firmware 4.00-0.36.  Unit worked great for 5-6 months, updated to 4.00-0.36 and a month and a half later 3 dead drives.

Only 3 people access this unit, all using same 1gig connection.  Over use is not an issue, it is mainly just used for storage.


Here is system log file
https://paste.ee/p/WfbvH
« Last Edit: May 15, 2018, 10:24:34 am by go2tom42 »

oxygen8

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Re: TS51210RH9612 2 drives fail in two weeks
« Reply #3 on: May 15, 2018, 01:52:08 pm »
Quote
May 10 19:00:31 Buffalo fanctld.sh: temp0=56

This is C and not F !

You NAS is to hot

read out the real temperatures of the discs

with smartctl


« Last Edit: May 15, 2018, 01:53:46 pm by oxygen8 »

oxygen8

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Re: TS51210RH9612 2 drives fail in two weeks
« Reply #4 on: May 15, 2018, 01:58:20 pm »
Quote
May 10 20:31:54 Buffalo fanctld.sh: fan0=fast->2413 fan1=slow->2420 fan2=full->2238

maybe its a bug with fancontrol

full speed 2238 is lower than slow 2420 ?

Backup you logs and post it to buffalo

they should pay for the discs