Hello people who have so much more patience than me for this awful company that doesn't care about its customers on any level other than to add to their frustration, maybe for their enjoyment?
I'm not very IT savvy although I can find my way around for the basics. I bought a NAS drive to use with my sonos player, as recommended by Sonos (believe me I want to smack them around at this point too just for suggesting Buffalo). It was working after having to talk to Buffalo customer service a dozen times to get it configured. But when I updated the music folder on the drive a few months ago, it suddenly stopped working properly.
I've done all the troubleshooting I can think to try and now have these issues to-boot. Can anyone help me?
1. When I open the drive and login, I get a constant message that there is a firmware update. I've gone through the steps to update 7 times in the past two days, and each time it tells me that I don't need this update. And my computer settings lead me to believe that this NAS drive already has the update. Nevertheless, I have unplugged and restarted and also reset the drive and still nothing changes.
2. Sonos is telling me the drive is being non-responsive. But when I click to open the files on the drive remotely/wirelessly, it's all there and it works. Why doesn't it want to connect?
3. Why the f*** won't this company actually give support to it's customers?
Okay, we can save that for another day.
Thanks for any help. I don't have the $$ to keep buying expensive drives but I can sure as heck never recommend this very not-user-friendly product to people in the future. In the meantime, I appreciate so much any help from you people who understand Buffalo speak.
Sandy
P.S. It's a LS210D2C6 NAS navigator v 2.81 and I'm on a Mac - OS Sierra 10.12.5