TS-HTGL / R5 "No Array Info"

[Harry S.]

I have a TS-HTGL Raid 5, which now starts only in EM - Mode
What is the correct way to get it back again ?

here is what I did so far:
Boot with all Disks -> EM Mode "No Array Info"
Boot without Disk 1 -> Error 16 HD 1 not found
Boot without Disk 2 -> EM Mode "No Array Info"
Boot without Disk 3 -> Error 16 HD 3 not found
Boot without Disk 4 -> Error 16 HD 4 not found

downloaded latest Updater: TS-HTGL_1.35_1.39
(TSUpdater.exe)

The Updates sees the HOST: TS-HTGL-EM419
Workgroup: unknown / IP 169.254.124.98
Firmware Ver. ----

When I try to update I receive the message:
Couldn't pass to the authentication.
Please confirm again admin-password...

Of course all Firewalls/Antivirus/ZoneAlarm is OFF
and IP of the PC ist in the same range (169.254.124.1)
and NAS-Navigation is closed via windows task manager

I tried to change the password with the CD Install routine
(additional setup...)

Run the Updater again with no succes...

Then I found a hint to use the updater 1.31_1.33
Firmware updater transferred a lot of files but all next reboots ended in
"No Array Info"

What can I do
Do I have to change Disk2 before TSUpdater running ?

// Harry

[yiranz]

I bought a used TS-HTGL, with all drives removed. After a bit fiddling, I now face the same issue described by the original poster and can't install/update firmware to the Terastation Pro II. Does any one have a suggestion other than contacting Buffalo support? Thanks in advance for your help.

[davo]

Install the 1.33 firmware instead of the 1.35 to get around the error.