Author Topic: lost access to LinkStation after changing isp  (Read 26 times)

alk

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lost access to LinkStation after changing isp
« on: May 18, 2017, 03:25:48 pm »
I bought a LinkStation Duo in 2011 which was connected to my laptop running Windows 7.  When I upgraded to Windows 10 it was still working and I could access my data.  My Internet provider is Comcast and they recently upgraded my Modem.  When this happened I lost contact to my Link Station.  There is no network connection at all.  The Link Station has a solid blue power light, and the power cord and LAN connections on the back of the device both have a solid green light.  I have had the Geek Squad at my house for over two hours, and also spent 45 minutes on the phone with the Buffalo Technology Support staff.  No one has been able to figure out a way to contact my link station.  Those techs have tried reinstalling it with the Disk that came with the device and downloaded the newest updates from the Buffalo website.  Nothing has resulted in my computer being able to find the LinkStation.  Even the Buffalo NAS Navigator cannot find it.  The Buffalo Tech told me my data is still there, but it just can't be accessed.

I am not real computer savvy and have to be told step by step how to do things.  Can anyone help me?