Author Topic: Video Surveillance - Vaults not showing up - ie NO VAULTS  (Read 31 times)

Cephalon

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Video Surveillance - Vaults not showing up - ie NO VAULTS
« on: May 17, 2017, 09:37:47 pm »
I installed the video surveillance software on my Windows 7 Pro PC since it wouldn't run on my Windows 10 machine.   I am following the steps to "get started".   I initiated camera surveillance on the Terastation (TS3400).   However, when I run the Vault Admin program no vaults show up on the "entire network" list.   The procedure mentions having a "one camera license" having shipped with every Terastation.   However, I bought my Terastation used.   It did come with the setup disk though.   And, on another unit I downloaded the ISO image file when I installed a new hard drive, so I don't know whether their is a license file, or how to check.   When I run any of the add camera, add camera policy, etc.... programs or wizards they all mention that their is no vault.   The help files also mention that the Vault configuration comes that way from the factory and that you shouldn't have to add a vault etc...   So, It appears that something isn't right.  Anyway, does anyone have any idea how I can get a vault set up, or to appear??