Author Topic: Email support replies from other customers  (Read 451 times)

mpiechota

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Email support replies from other customers
« on: May 15, 2017, 11:50:38 am »
Anyone else getting replies to other person's email tickets?

I have gotten two now.  Both answers to other person's questions.  Email header looks like it was intended for the other recipient, so I've got no clue yet how I received it.  So far they don't seem concerned... got a "please disregard" on it.

mariad

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Re: Email support replies from other customers
« Reply #1 on: May 18, 2017, 06:17:33 am »
Not received any email like that.

Herought

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Re: Email support replies from other customers
« Reply #2 on: August 06, 2017, 12:59:22 am »
The back office team are still human so most probably it was just a mistake, so just ignore it as the email says. I did that same mistake before too.