Author Topic: Shared folders - Access denied after firmware update  (Read 79 times)

cboyer

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Shared folders - Access denied after firmware update
« on: April 12, 2017, 01:55:07 pm »
Hi guys,

I have a Terastation 3400R.
This morning I ran the firmware update 1.7.1

Since, users of the NAS cannot access the shared folders anymore. No change were made in the configuration. The users have the same rights than before the update.


I can see the \\NAS root, but as sonn as I try to connect a shared folder, I am prompted for credentials (that's normal), but I have that error.

Please could you help me, we have files used for work...


Best regards

davo

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Re: Shared folders - Access denied after firmware update
« Reply #1 on: April 13, 2017, 09:44:13 am »
Initalize the settings via the admin page if you have not done so already.
PM me for TFTP / Boot Images / LSRecovery.exe file.

cboyer

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Re: Shared folders - Access denied after firmware update
« Reply #2 on: April 13, 2017, 12:24:46 pm »
Thaks for your reply Davo.

I have tried but no success.
After initializing the settings, I set up the NAS, create new users but I still can't access.



SMB logs stopped when I launched the firmware update. No logs since.

davo

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Re: Shared folders - Access denied after firmware update
« Reply #3 on: April 13, 2017, 03:30:43 pm »
Is it the same using the IP instead of hostname? Can you access the shares using a different protocol like afp on a Mac or SMB ?
PM me for TFTP / Boot Images / LSRecovery.exe file.

cboyer

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Re: Shared folders - Access denied after firmware update
« Reply #4 on: April 13, 2017, 03:51:58 pm »
The DNS works. I can see the shared folders under the "root" named \\NAS.
This is when I try to open the shared folders that it tells me Access denied.

This is the same from a mac.

Is it possible that the RAID failed? Eventhough it doesn't report me any errors...