Author Topic: All 4 LEDs are solid red on HD-QL8TU3R5  (Read 150 times)

Phoenixcbm1976

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All 4 LEDs are solid red on HD-QL8TU3R5
« on: March 31, 2017, 12:41:06 pm »
We have a HD-QL8TU3R5 at our location that powers up, but all 4 LEDs turn red after the power self test.  I tried looking on google.com to find out what this means, but I could not find anything on this topic.

Could someone tell me what this means please?

Thanks in advance,

Phoenix

Phoenixcbm1976

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Re: All 4 LEDs are solid red on HD-QL8TU3R5
« Reply #1 on: May 10, 2017, 08:33:53 am »
I hope someone can let me know what this means soon.  We have data on this unit we need to access as soon as possible.

davo

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Re: All 4 LEDs are solid red on HD-QL8TU3R5
« Reply #2 on: May 10, 2017, 09:20:59 am »
I'd say a possible hardware RAID failure, can the RAID utility detect it at all?
PM me for TFTP / Boot Images / LSRecovery.exe file.

ILuvNips

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Re: All 4 LEDs are solid red on HD-QL8TU3R5
« Reply #3 on: May 16, 2017, 09:14:46 am »
The red lights normally indicate a failure, have you connected to the unit to see what it and the logs report?

davo

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Re: All 4 LEDs are solid red on HD-QL8TU3R5
« Reply #4 on: May 16, 2017, 10:46:07 am »
The red lights normally indicate a failure, have you connected to the unit to see what it and the logs report?

It's not a NAS so doesn't have logs.
PM me for TFTP / Boot Images / LSRecovery.exe file.

ILuvNips

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Re: All 4 LEDs are solid red on HD-QL8TU3R5
« Reply #5 on: May 16, 2017, 11:57:21 am »
The red lights normally indicate a failure, have you connected to the unit to see what it and the logs report?

It's not a NAS so doesn't have logs.

Whoops, ignore my ramblings in that case :)