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Author Topic: HD-HS500U2  (Read 3476 times)

tygerwoods

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HD-HS500U2
« on: June 22, 2009, 02:08:45 AM »
   my drive started showing a yellow light on front and now I can't connect to it, my computer doesn't see it anymore, i have tried for a month to get it to work, not even the software can see it.
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PCPiranha

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Re: HD-HS500U2
« Reply #1 on: June 22, 2009, 03:48:26 PM »
Does it show up in disk managment?  Also is the drive making any noise (clicking/grinding)?
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tygerwoods

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Re: HD-HS500U2
« Reply #2 on: June 22, 2009, 09:19:22 PM »
   No it doesn't show up in disk management, it did before the yellow light started to come on but for the past month nothing, i do get an error saying that the usb device is not working or malfunctioning. The drive is not making any noises to speak of, it is still within a year old
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PCPiranha

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Re: HD-HS500U2
« Reply #3 on: June 22, 2009, 09:22:56 PM »
I would call support and set up an RMA.  If it's not showing up in disk mangament then there isn't much troubleshooting to do.
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