Hi I have the qvh12tl/r6 (terastation pro) My tech accidentally removed all the drives and wiped them clean, then put them back into the enclosure and now gets the Boot Fail error message on the LCD. I was able to obtain the TS-VHL_series1.31 images from another moderator on the site. However I am a bit confused from that point, I made a standard USB boot disk and dropped the extracted TS folder onto the USB drive. From there i cannot get any of those files to run on the system. I can access the USB drive on the terastation. I tried taking those ISO images and mounting them on my windows PC however the images dont seem to be able to open on windows. Im guessing this all has something to do with the type of file system or the type of USB boot method that im installing on the actual USB stick. Any help is greatly appreciated. Thank you.