I'm getting hold of a customer's Terastation running a Raid 5 setup. He says a drive failed which he has replaced but now the device is not showing in Windows. I don't know much else yet or anything about Terastations.
Do you think I will just need to run some software on my system to setup the raid 5 again or the customer could be mistaken and the device is faulty rather than the drive he replaced?
I'm guessing that if the device has failed I will have to mount the drives in another computer and use something like Reclaime Pro or Rstudio to rebuild and recover his data.
