Open the Nas Navigator, if the letters EM are in the hostname (as it appears to be "LS-GL-EM7C0 ") then the unit is in EM mode and so just reinstall the firmware. Make a direct connection and download the latest version from the buffalo website, match the IP range of the PC and the linkstation through the TCP/IP settings on your LAN card and deactivate all AV and firewall SW and run the LSUpdater.exe file contained in the download.