Author Topic: 4 TB external hdd does not work with USB 3  (Read 1140 times)

wijesijp

  • Calf
  • *
  • Posts: 4
4 TB external hdd does not work with USB 3
« on: August 04, 2016, 11:51:36 am »
I have recently purchased 4 TB external hard disk HD-LC4.0U3.

My OS is windows 10
Motherboard Gigabyte Z170-HD3


When I connect the device via USB 3 it does not get detected
When connect via USB 2 it works

Can you please offer some advice how to fix this?

Texturtle

  • Administrator
  • *****
  • Posts: 814
  • RAID is NOT a substitute for a good backup
Re: 4 TB external hdd does not work with USB 3
« Reply #1 on: August 04, 2016, 11:55:05 am »
Are other devices detected when connected to the USB 3 port?

wijesijp

  • Calf
  • *
  • Posts: 4
Re: 4 TB external hdd does not work with USB 3
« Reply #2 on: August 05, 2016, 01:48:33 am »
Yes

I even have a buffalo 3TB external hdd. It works fine with this port.

Texturtle

  • Administrator
  • *****
  • Posts: 814
  • RAID is NOT a substitute for a good backup
Re: 4 TB external hdd does not work with USB 3
« Reply #3 on: August 05, 2016, 09:07:27 am »
That's odd. I don't suppose you have a different system to try to connect it to?

wijesijp

  • Calf
  • *
  • Posts: 4
Re: 4 TB external hdd does not work with USB 3
« Reply #4 on: August 05, 2016, 07:46:55 pm »
I did connect to office computer.
But I am not sure whether I connect using USB 2 or 3

What can I do to figure out what is happening?

wijesijp

  • Calf
  • *
  • Posts: 4
Re: 4 TB external hdd does not work with USB 3
« Reply #5 on: August 08, 2016, 04:45:31 am »
Can you give me any suggestions to get this fixed?

davo

  • Really Big Bull
  • VIP
  • *
  • Posts: 5928
Re: 4 TB external hdd does not work with USB 3
« Reply #6 on: August 08, 2016, 08:50:15 am »
I assume you have tested it with a second USB 3 cable? if so and then issue is the same on multiple PCs then RMA the unit.
PM me for TFTP / Boot Images / Recovery files  LSRecovery.exe file.

Texturtle

  • Administrator
  • *****
  • Posts: 814
  • RAID is NOT a substitute for a good backup
Re: 4 TB external hdd does not work with USB 3
« Reply #7 on: August 08, 2016, 09:48:01 am »
I would agree. If the unit won't connect via USB 3 on multiple computers, RMA the device.