Author Topic: No real interest in supporting their products  (Read 1096 times)

xrapidx

  • Calf
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No real interest in supporting their products
« on: January 18, 2016, 11:40:07 am »
I wish I'd done more research on Buffalo and their products, I've seen quite a few posts now relating to support, or lack their of.  >:(

Bought a Buffalo TS-4800 with the intention of creating a RAID6 array which I could expand overtime - I also made sure to buy drives which were on their compatibility list to limit any issues I might have, and to make sure everything would work.

After creating the RAID array, and populating it - I realized I was about 2TB short on space, so I went out and sourced another disk - only to discover a RAID6 array is not expandable as advertised. Fortunately I discovered this while I still had all my smaller disks to make backups (again).

I logged a support issue on the 4th of December  - I was given the run around which had me continually rebuilding/recreating the array until I was eventually told that they reproduced the problem on their side and it was in-fact a bug. Whether or not they'll fix it, they can't tell me. I was told I'd get feedback in the new year. Nothing.

Contacted support again today (18th of January), again told no feedback. So I still don't know if this is even going to be fixed.

Really great when you buy a product from a company who offer very little backup, virtually no support on their own product.

You'd think considering this is a fairly significant bug on their NAS device, they'd give it some sort of priority.

I most certainly won't be buying another Buffalo product, or recommending them - its unfortunate I attempted to resolve this in December instead of returning the product before its return period lapsed.