Author Topic: LS420D drops off after 1.80  (Read 7117 times)

loplo

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LS420D drops off after 1.80
« on: April 09, 2015, 06:46:47 am »
Since upgrading to 1.80 my device stops working at least once every day. The IP is not pingable, GUI and shares not accessible.
The On/Off switch on the back of the NAS it's not doing anything. Only a power cycle restores full operation.

Is this a known issue?

Azasel

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Re: LS420D drops off after 1.80
« Reply #1 on: April 09, 2015, 02:39:42 pm »
I have exactly the same issue on a LS421DE with the firmware 1.80 !

loplo

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Re: LS420D drops off after 1.80
« Reply #2 on: April 09, 2015, 02:43:49 pm »
I've submitted a support ticket and they've told me to reinitialize the device. I did that, now I'm waiting to see if it happens again or not.
I'll report back here, as well to Buffalo, in a few days.

LE
as soon as I wrote the previous message I've checked my shares. Guess what, connectivity lost.
« Last Edit: April 09, 2015, 02:48:51 pm by loplo »

joma90

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Re: LS420D drops off after 1.80
« Reply #3 on: April 09, 2015, 02:53:03 pm »
Was helping someone else on this.
http://forums.buffalotech.com/index.php?topic=22826.new#new

If you want you can row back the firmware like I stated there. See if it helps.
Units I own: TS-XL, TS-WXL, LS-WVL, TS-RXL,  TS5400, TS-RVHL,

I don't work for Buffalo but i do love there products enough to help people

loplo

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Re: LS420D drops off after 1.80
« Reply #4 on: April 09, 2015, 02:55:11 pm »
Thanks joma90 for your input. For the moment I'd like to stress Buffalo with this issues, and I hope they'll fix it.
If they won't come with a solution within days, I'll downgrade.

joma90

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Re: LS420D drops off after 1.80
« Reply #5 on: April 09, 2015, 03:20:48 pm »
Most likely they will if its effecting multiple users all of a sudden. There just needs to be enough users to report it.
Units I own: TS-XL, TS-WXL, LS-WVL, TS-RXL,  TS5400, TS-RVHL,

I don't work for Buffalo but i do love there products enough to help people

Juhi

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Re: LS420D drops off after 1.80
« Reply #6 on: April 12, 2015, 01:48:57 am »
I have exactly the same issue on a LS421DE with the firmware 1.80 !


I have the same situation :(

loplo

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Re: LS420D drops off after 1.80
« Reply #7 on: April 12, 2015, 02:58:24 am »
Guys,
I've been in contact with Buffalo, tested different ways to install the firmware but the issue is still there.
Please create an account here - http://www.buffalo-technology.com/en/support/support-contact/ - and report the same problem. I don't know how often are they checking the forums, and as joma90 stated, the more users are going to report the issue the higher the chances to be fixed sooner.

Azasel

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Re: LS420D drops off after 1.80
« Reply #8 on: April 12, 2015, 03:28:47 am »
I'm already in contact with the french support, on the last mail they ask me to re-install the latest firmware, but it didn't solve the problem.
I've send us the link to this topic to show them I'm not the only one...
I guess the last firmware have some bugs...

loplo

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Re: LS420D drops off after 1.80
« Reply #9 on: April 13, 2015, 08:52:27 am »
Well this is pity.
Customer relations flagged my case as a faulty device and the directing me to RMA. I don't want to pay shipping costs to Ireland or whatever other country.
I'm going to downgrade and use the older firmware until the new one is going to be fixed.

@Azasel, good luck with your French support contact.

Azasel

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Re: LS420D drops off after 1.80
« Reply #10 on: April 15, 2015, 12:27:15 am »
So finally the support told me to send back the device, and I get a new one as it is under warranty.

But before I have downgrade the firmware to the version 1.34, and now it looks to work normaly, I will see the next days and inform you if it realy solved the problems.

loplo

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Re: LS420D drops off after 1.80
« Reply #11 on: April 15, 2015, 12:59:40 am »
I have more than 24hrs with 1.34 and it's running without problems. I won't send my device back.

Azasel

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Re: LS420D drops off after 1.80
« Reply #12 on: April 17, 2015, 05:51:20 am »
I have now 3/4 days the firmware 1.34 and it's running well, so I will not send back the device, it's only a problem of the firmware 1.80

wafer

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Re: LS420D drops off after 1.80
« Reply #13 on: July 06, 2015, 03:37:59 am »
Both v1.80 & v1.81 have this issue on my LS-421DE!

I'll roll back to v1.34 to verify...!

loplo

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Re: LS420D drops off after 1.80
« Reply #14 on: July 06, 2015, 04:30:16 am »
With 1.81 I'm experiencing random reboots, I'll revert to 1.34, again.