If you want you can see if you can just get a replacement. Maybe there is chance that the wireless card is having issues. You can try to also lower the Tx/Rx and see if that might help. Surprise that they told you that. If anything try to make them get you T2, They should be able to help. In my opinion, even if the product is to new, they can go off the manuals or send a request up the chain to get more info. Thats why im suggesting T2.