Hi,
I have set up my Terastation 3400D to have WebAccess. I have followed the instructions in the manual. When I'm on a computer already logged into my network, I can go to
www.buffalonas.com, enter my BuffaloNAS.com name, and it will open up the web user interface and I can log in and see my files (in the shared folder) in the web browser. So, that's working.
However: for a computer outside my office not logged into my network, it doesn't work. My employee this evening tried to use BuffaloNAS.com from home, and she emailed me the following:
I cannot get past the "connect" step. I keep getting sent to "page cannot be displayed" or "webpage not available". I have tried on Chrome and Internet Explorer... I am not sure where there may be an issue.I tried myself logging in to BuffaloNAS.com using my iPhone browser. It works when I'm on my WIFI, but not when I'm using cellular data. Also, I tried using the WebAccess i app on my iphone, and the same thing: it works when I'm on my office WIFI network, but not when I'm off it and using cellular data. Iphone Safari just says, "Safari could not open the page because the server stopped responding." WebAccess i just spins and spins indefinitely.
Now, I've seen a lot of posts on these boards about this issue. I've tried to sort through them, and there seems to be a lot of talk about IP addresses and ports. Well, that's all really above my head. I'm just a guy running a small business without an IT department. I need...please...someone to walk me through what I should be doing. Perhaps it's an issue with my Netgear router? Do I need to set something up on the router setup under Port Forwarding / Port Triggering? What do I need to know about IP addresses and ports?
Thanks,
Derek