So I just unpacked my new LS441DE, put in the new HDDs that I purchased for it, cabled it and hit the power button. I then went to install the software and do the initial setup and I kept getting errors about not being able to find the device. I tried it on two Windows 7 laptops and one Macbook, same issue. Installed the NAS Navigator software and it says the device is in "emergency mode". Everything I read online says I need to flash a firmware update in order to get out of emergency mode, but I can't because I get the same "invalid serial number" error that I have seen so many others get. I know it's the correct number because there are only two numbers on the back. One is the MAC address and the other is labeled "S/N" and is a 14 character number just like it should be.
Is there anything I can do to get out of "Emergency Mode" or do I have to call the support number and get the serial number issue figured out so I can flash a firmware update?
Please help...