Author Topic: Big problem - BRXL-PC6U2B not support discs Sony BD-RE XL 100GB !!!  (Read 7209 times)

iron man

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Hi,

I have problem with Optical Disc Drive BRXL-PC6U2B - discs Sony BD-RE XL 100GB not support, because have "Sony ET2-002 MID CODE".

Please update Optical Disc Driver.

Thanks

http://www.ebay.com/itm/191092058875?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649

iron man

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Hey people !

Look as Buffalo and Cyberlink is "perfect" solves my problem...
Time waste at each other point a finger and try to sell the sh1t.

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Dear Buffalo Customer,

Thank you for contacting Buffalo email support. After looking from your Ebay link of the type of disk you are using with our device it definitely seems that those disks are not supported to be used with out device. Those disks are in the BD-RE BDXL format which is not one of the supported version of the disk that can be used with the device. The link below will show you which disk formats can be used with the device: http://www.buffalotech.com/content/files/products/BRXL-PC6U2B_datasheet.pdf

Buffalo Support Email is intended for non-critical support questions for customers in the Americas. Your email will be handled in the order it was received. Any replies to this response will also be handled in the order it was received. If you have an urgent issue that requires immediate attention, contact support at (866) 752-6210

Thank you for contacting Buffalo Support,

Fabian Salazar

Technical Support Associate

Buffalo Americas, North America

(866) 752-6210

BuffaloTech@Facebook

Hi,

Sorry, I didn't understand.

You want to tell, that the disks "BD-RE TL" & "BD-RE QL" what support this device BRXL-PC6U2B are not the BDXL format ?

What then there is "TL" & "QL" - where these disks ?

Thanks !

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Thank you for contacting Buffalo Support Center , I do apologize for the inconvenience you are having with your Buffalo BRXL-PC6U2B. After reviewing your email, the device itself is manufactured by Buffalo Technology, however the software is support bye Cyber Link. The Media Station 8x Portable DVD Writer includes Cyber Link DVD software suite for Windows, letting you easily create CDs and DVDs. I've inserted a link for Cyber Link:

http://www.cyberlink.com/support/index.html

Buffalo Support Email is intended for non-critical support questions for customers in the Americas. Your email will
be handled in the order it was received. Any replies to this response will also be handled in the order it was
received. If you have an urgent issue that requires immediate attention, contact support at (866) 752-6210


Thank you for contacting Buffalo Support,

Support Tech
Technical Support Associate
Buffalo Americas, North America
(866) 752-6210
BuffaloTech@Facebook

Hi,

I have problem with Optical Disc Drive BRXL-PC6U2B - discs Sony BD-RE XL 100GB not support, because have "Sony ET2-002 MID CODE".

http://www.ebay.com/itm/191092058875?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649

PS: I already wrote to Buffalo - they told that the device itself is manufactured by Buffalo Technology, however the software is support bye Cyber Link.

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Dear Konstantn,

Thank you for contacting CyberLink Technical Support.

I understand your concern related with the bonus software that came with Power2Go 7 software.

In regards to your concern, we are sorry to inform you that eBay and other second hand online market resellers are not CyberLink authorized software distributors. Please contact the reseller directly for assistance or refund. To ensure your rights are protected, we highly recommend that you purchase CyberLink products from an authorized reseller to get a full support. You can visit the link s below for details:

http://www.cyberlink.com/store/index_en_US.html

http://www.cyberlink.com/stat/regional-stores/enu/index.jsp

Please take note that unless the program was purchased from CyberLink Online Store or our authorized reseller, we will not be able to provide information or assistance further.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

https://membership.cyberlink.com/support/service/technical-support.do

Hi,

What guarantees, what if I will buy from you, it will work ?

I already tried a trial the version downloaded at you - according to the link. The mistake didn't disappear !!!

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Dear Konstantn,

Thank you for writing back.

Regarding your concern, I want to inform you that Products purchased from CyberLink Online store has a 30 day refund policy, in case you are not satisfied with the product, you can get a complete refund for the purchase and also you are eligible for support from CyberLink.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products.
Use the below mentioned link to get back to us for your further queries:

https://membership.cyberlink.com/support/service/technical-support.do

Thanks and Regards,

Anupam
CyberLink Technical Support

I told that tried trial the version - the problem remains.....

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Dear Konstantn,

Thank you for writing back.

Regarding your concern, please let us know the exact issue which you are facing and provide the below mentioned information:

1. Please provide me the DxDiag.txt log file so that I can assist you further. To generate the log file follow these steps:

Start --> Search --> Run --> dxdiag --> Save All Information --> a DxDiag.txt file created

2. Provide me the screenshot for the error message (if any) you are getting. To take the screen shot please follow the steps:

a. Press the Print Screen key on your keyboard when the error appears on your screen.
b. Click on Start -> Programs-> Accessories-> Paint.
c. Paste the screen capture there by pressing Ctrl+V
d. Save the file with the extension name .jpg and then send to CyberLink Support for analysis.

3. Let me know the format of the files on which you are trying to work.

MediaInfo is a tool to check a media (image/video/audio) content format in detail.

1. Download MediaInfo from link below:
http://mediainfo.sourceforge.net
2. Open MediaInfo
3. Drag the clip in the MediaInfo
4. Select File > Export > Text > Click "" button to save to Desktop > click OK to save as the .txt file and provide for us.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products.
Use the below mentioned link to get back to us for your further queries:

https://membership.cyberlink.com/support/service/technical-support.do

Thanks and Regards,

Anupam
CyberLink Technical Support

Hi,

You in general read my first message ? ? ?

I attached all data there and explained why doesn't work.

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Dear Konstantn,

Thank you for contacting CyberLink Technical Support.

I understand that, you are getting 0xeb020b86 error, while burning disc using CyberLink Power2Go software.

In response to your issue, I would like to inform you that the error code 0xeb020b88 is a hardware issue. This problem occurs due to incompatiblity issue.

Please contact the hardware manufacturer for technical support.

Use the below mentioned link to get back for further queries:

https://membership.cyberlink.com/support/service/technical-support.do

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink products.

Thank You and Best Regards

Saba
CyberLink Technical Support
« Last Edit: May 05, 2014, 01:44:26 pm by iron man »

scarleg

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If you look at the product specification page it does not show the XL discs on their compatible list.  The BRXL-16U3 does show XL discs as being compatible.  Funny thing is on their overview page of the PC6U2B they say it does support those discs. 

iron man

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the strangeness in this device, that see and distinguishes these BDXL disks, but doesn't write ):

iron man

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Re: Big problem - BRXL-PC6U2B not support discs Sony BD-RE XL 100GB !!!
« Reply #4 on: August 20, 2014, 03:22:36 pm »
Hi,

before buying I want to know.

Panasonic disks work (burn) on Optical Disc Drive BRXL-PC6U2B ?

Thanks!

Manufacturer: Panasonic
Part Number: LM-BE100J
Type: BD-RE XL Triple Layer 100GB