Author Topic: Unable to update firmware on TS5400r  (Read 4756 times)

ammacdo

  • Calf
  • *
  • Posts: 4
Unable to update firmware on TS5400r
« on: July 24, 2013, 01:34:21 pm »
I logged into the web console today and was notified that a firmware upgrade was available. I shut down my Windows server that uses the TeraStation for iSCSI storage and then rebooted the TeraStation for good measure. Once it was back up I went to Management > Update. Clicked on Install Update when prompted, entered the 4 numbers as prompted, clicked OK and then received this error "Because of an error, the following process did not complete. : Update Firmware" with an OK button. When I click OK I am kicked back to the login screen of the web console.

Any ideas what could cause this update problem?

Eastmarch

  • 1500 Lb Water Buffalo
  • Administrator
  • *****
  • Posts: 323
Re: Unable to update firmware on TS5400r
« Reply #1 on: July 24, 2013, 01:54:55 pm »
I had this same issue on my 5400D, Looking into it.
**A single copy of data, even on a RAID array, is NOT a backup! Hard drive failure is not a question of IF, but WHEN! Don't take my word for it, take Google's!**

ammacdo

  • Calf
  • *
  • Posts: 4
Re: Unable to update firmware on TS5400r
« Reply #2 on: August 06, 2013, 09:22:02 am »
Here is what I have tried so far without success:

Tried IE10, IE9 and Firefox 22, Firefox 23
Disabled all NAS and Drive services (SMB and iSCSI)
Tried initiating the update from Windows 7 and Server 2008 R2

davo

  • Really Big Bull
  • VIP
  • *
  • Posts: 5926
Re: Unable to update firmware on TS5400r
« Reply #3 on: August 06, 2013, 10:44:28 am »
Download the firmware from the below link, unzip it to a PC on the same subnet, disable any AV and firewall software running on the PC and run the TSUpdater.exe file.
It shouldn't take anymore than 15 minutes to complete.
PM me for TFTP / Boot Images / Recovery files  LSRecovery.exe file.

ammacdo

  • Calf
  • *
  • Posts: 4
Re: Unable to update firmware on TS5400r
« Reply #4 on: August 06, 2013, 10:49:03 am »
Download the firmware from the below link, unzip it to a PC on the same subnet, disable any AV and firewall software running on the PC and run the TSUpdater.exe file.
It shouldn't take anymore than 15 minutes to complete.

Sorry, I don't see the link.

Eastmarch

  • 1500 Lb Water Buffalo
  • Administrator
  • *****
  • Posts: 323
Re: Unable to update firmware on TS5400r
« Reply #5 on: August 06, 2013, 12:35:36 pm »
**A single copy of data, even on a RAID array, is NOT a backup! Hard drive failure is not a question of IF, but WHEN! Don't take my word for it, take Google's!**

ammacdo

  • Calf
  • *
  • Posts: 4
Re: Unable to update firmware on TS5400r
« Reply #6 on: August 06, 2013, 12:39:25 pm »
Thanks a bunch Eastmarch! After you made your last post I went and searched for the manual update file and found it. I was able to install version 2.40 successfully. I swear I had looked at the downloads before and there wasn't any firmware files available even though the built in updater on the TeraStation was notifying me an update was available. I guess it just took them awhile to post it out there.

Hopefully the built in updater works better for future udpates.

myloveit01

  • Calf
  • *
  • Posts: 3
Re: Unable to update firmware on TS5400r
« Reply #7 on: November 01, 2019, 01:02:15 am »
Sory all but
I have error same
And can't connect you link
"the product you are looking for is either has been discontinued or it does not exist"
Can you share me the link again

1000001101000

  • Debian Wizard
  • El Toro
  • ****
  • Posts: 379
  • There's no problem so bad you cannot make it worse

Texturtle

  • Administrator
  • *****
  • Posts: 802
  • RAID is NOT a substitute for a good backup
Re: Unable to update firmware on TS5400r
« Reply #9 on: November 01, 2019, 08:44:17 am »

myloveit01

  • Calf
  • *
  • Posts: 3
Re: Unable to update firmware on TS5400r
« Reply #10 on: November 05, 2019, 07:26:20 pm »
Thank you, 1000001101000
I have a request more
Are you have link of boot image for TS5400R
I found on google, but i see boot image.iso for TS5400D only
Please support me
Thank so much

1000001101000

  • Debian Wizard
  • El Toro
  • ****
  • Posts: 379
  • There's no problem so bad you cannot make it worse
Re: Unable to update firmware on TS5400r
« Reply #11 on: November 05, 2019, 08:48:45 pm »
The link @texturtle shared has a link to the recovery disk image.

myloveit01

  • Calf
  • *
  • Posts: 3
Re: Unable to update firmware on TS5400r
« Reply #12 on: November 05, 2019, 09:31:30 pm »
https://drive.google.com/open?id=0B_g5X5FTs4VZRGlVZnNRRmhocWc
I see the boot image.iso for TS5400D
But I need the boot image.iso for TS5400R, but i can't found it
Now my device showing is TS5400D and boot failed

Texturtle

  • Administrator
  • *****
  • Posts: 802
  • RAID is NOT a substitute for a good backup
Re: Unable to update firmware on TS5400r
« Reply #13 on: November 06, 2019, 08:40:40 am »
The TS5400R and TS5400D use the same firmware, the only difference between them is that the R is a rackmount and the D is a desktop.