Oddly, I seem to have the same problem again. Our TeraStation just stopped operating as a file server recently.
When I tried to check it out through a web browser it couldn't connect either. I can, however, ping the IP address just fine. When I run the client utility it finds it, but a) it shows the shipping host name instead of the one we gave it (and using that one through the browser also fails), and b) it doesn't show the firmware version or workgroup.
Since completing the firmware update fixed this in the past, I tried running the firmware updater again. When I do this it comes back with this error:
"Couldn't confirm a response from the TeraStation.
Please check a network address of both PC and TeraStation.
Please invalidate it when the firewall of the PC is effective.
Updating is aborted."
I've tried accessing this from multiple machines on multiple OS's (Vista, XP) which previous could access and configure it just fine. I have done the INIT button thing a couple of times with no improvement. I've turned it off for a few minutes and back on with no improvement.
What do I need to do next here? Do I need to go through the hoops of connecting it directly to a PC with ethernet? Are there other tools I can use to diagnose the problem?