I just wanted you to know what a nightmare we are experiencing trying to get the Buffalo TeraServer 5200 we purchased from Dell on 10/17/12 repaired.
• Less than 2 months after we purchased the unit, one of the two 3-TB hard drives failed.
• We were given a RMA# and told to mail the defective back to Buffalo (at our cost) which we promptly did.
• Buffalo received the defective drive on 12/14
• We still have not received a replacement, nor has one even shipped out (according to the website)
• Left a complaint ticket on their website 12/21 and was never called back or contacted but received an email thanking us for submitting ticket
• Left an escalation ticket yesterday 1/2, have not been contacted but received an email thanking us for submitting ticket
• Called at noon yesterday 1/2 and was waiting 20 minutes before I was finally told they will look into it and call me back. Call never came.
This is a critical business data storage component and I am waiting 3+weeks for a warranty replacement drive!!!!
Can anyone at Buffalo tell me what the status of this replacement is?
This is our third (and probably last) Buffalo product. I am NOT happy.
Rich Guarino
rguarino@gbnrtc.org