Ricko
Please clarify what support number you called and what country you are in.
Buffalotech USA has 24/7/365 support.
Call 866-752-6210
Or, let me know your contact info that you used when you called support and send me your ticket number you received when you called USA support:
Send to drmemory@buffalotech.com
and I will escalate the support for you (escalation is for customers who have already called the support number and did need an escalation above the normal support process)
Also - If you want support from these forums, what is the product part number and FW revision - this is required to get support from the mods and readers of these forums. Otherwise, the forum members can't assist with questions.