Author Topic: How can I find out what is happening to my RMA'd device?  (Read 1532 times)

leWrat

  • Calf
  • *
  • Posts: 2
How can I find out what is happening to my RMA'd device?
« on: July 06, 2010, 05:07:02 pm »

Hi,

I have a device that I have sent off for RMA. I want some indication of when I will get it or a replacement back.

 

Despite emailing the person who emailed me the RMA number and other details to ask for an update I have had no reply.

Is there nowhere I can go to get a progress report?

It is RMA number 60006432.

 

Thanks


drmemory

  • Big Bull
  • *****
  • Posts: 1152
Re: How can I find out what is happening to my RMA'd device?
« Reply #1 on: July 07, 2010, 09:52:27 am »

You can start by telling us what part of the world you purchased your product. These are the USA/Canada forums and your RMA number is not one of our numbers.


leWrat

  • Calf
  • *
  • Posts: 2
Re: How can I find out what is happening to my RMA'd device?
« Reply #2 on: July 07, 2010, 10:16:18 am »

Hi,

Apologies, I did not realise this is not a worldwide forum.

I purchased the product in the UK.

As luck would have it I received an update advising me of the RMA status soon after asking the question on the forum!

Maybe I just need to learn a bit more patience.

 

Thanks.