Author Topic: Power light comes on when power cord is inserted in the device but goes off after about 10 seconds  (Read 1520 times)

Retief

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I have a HD-CE500U2-EU external hard drive.

I have a laptop PC with Windows 7

I connected the power cable to the HD device and I could hear the HD start-up with the green light coming on. After about 10 seconds there is a faint noise as if a gear does not engage and then the power light goes off. It's  like an auto shutoff after a power glitch

Is there a way to get the device to start properly and to keep the power on?

Has the power module got a problem and if so , is it serious and will the data be damaged or lost?

How should I proceed to either get the power module fixed or to get the data saved?

Help will be greatly appreciated

Regards

Retief


cbergeson

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It definitely sounds like you have some bad hardware, most likely something besides the power cable/module since you probably wouldn't be getting power at all if that were the case.  The gear noise probably indicates a problem with the hdd.  For retrieving your data you will probably need to contact a business that specializes in data recovery, as recovering through bad hardware can be tricky.