Author Topic: Can't access my 1TB Buffalo external HD  (Read 15662 times)

Mayday

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Can't access my 1TB Buffalo external HD
« on: June 11, 2013, 04:45:08 am »

Hello all,

I have issue on my ITB buffalo ext HD, i can see the blue light on the HD when connected to my laptop then green, but i can't access it since i the HD can't be seen in the "My computer" list of drive.

 

I hear a tiny noise everytime I connect it but just for few seconds.... then silence.

Thanks a lot for your help,

Isaac


davo

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Re: Can't access my 1TB Buffalo external HD
« Reply #1 on: June 11, 2013, 05:16:31 am »

whats the model number, does it appear in disk management or device mananger? Have you tested it with a different cable and PC?

PM me for TFTP / Boot Images / Recovery files  LSRecovery.exe file.

Mayday

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Re: Can't access my 1TB Buffalo external HD
« Reply #2 on: June 11, 2013, 06:01:01 am »

I can't see it in disk management or device mananger. Yes I've tried it with 2 different PC.

 

I just see that ther is a yellow cross on the usb mass storage hub on device mananger.

 

Thanks


davo

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Re: Can't access my 1TB Buffalo external HD
« Reply #3 on: June 11, 2013, 07:31:46 am »

what is the model number? What error code does it give you in device manager?

PM me for TFTP / Boot Images / Recovery files  LSRecovery.exe file.

Mayday

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Re: Can't access my 1TB Buffalo external HD
« Reply #4 on: June 11, 2013, 07:54:12 am »

This is the code error: This device cannot start. (Code 10)

 

Details:

S/N: 8971212501b7333

HD-PNTU3

 

 


ratty2013

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Re: Can't access my 1TB Buffalo external HD
« Reply #5 on: June 11, 2013, 09:27:18 am »

Mayday wrote:

This is the code error: This device cannot start. (Code 10)

 

Details:

S/N: 8971212501b7333

HD-PNTU3

 

 


Is your computer USB 3 compatible and if so, do you have the USB3 drivers installed?


Mayday

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Re: Can't access my 1TB Buffalo external HD
« Reply #6 on: June 11, 2013, 09:33:07 am »

No it's not a USB3. But I've never had any trouble before...

 

Do you think that the hard drive is broken? I am worried about that though I don't hear any continu noise, except the short one when I plug it just for 2 sec.


davo

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Re: Can't access my 1TB Buffalo external HD
« Reply #7 on: June 11, 2013, 09:42:55 am »

Code 10 is a driver issue. test the HDD with a different USB 2 or USB 3 cable.

PM me for TFTP / Boot Images / Recovery files  LSRecovery.exe file.

ratty2013

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Re: Can't access my 1TB Buffalo external HD
« Reply #8 on: June 11, 2013, 10:18:25 am »

Mayday wrote:

No it's not a USB3. But I've never had any trouble before...

 

Do you think that the hard drive is broken? I am worried about that though I don't hear any continu noise, except the short one when I plug it just for 2 sec.


Does it sound like it's powering up and then powering down again? If it is then it sounds like the hard drive has failed.


Mayday

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Re: Can't access my 1TB Buffalo external HD
« Reply #9 on: June 11, 2013, 11:27:57 am »

I will try to find another cable tomorrow.

 

The sound is continue with the same strenght  but faint (it's like: ta-ta-ta-ta-ta) for 3 secondes, then nothing.

If the hard drive's failed, what's the solution for that?

 

Thanks guys for your help!


ratty2013

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Re: Can't access my 1TB Buffalo external HD
« Reply #10 on: June 11, 2013, 01:19:45 pm »

Mayday wrote:

I will try to find another cable tomorrow.

 

The sound is continue with the same strenght  but faint (it's like: ta-ta-ta-ta-ta) for 3 secondes, then nothing.

If the hard drive's failed, what's the solution for that?

 

Thanks guys for your help!


Does not sound like the hard drive is powering down, so the hard drive seems to be alright. So it does look like there is a USB issue, either with the cable or with your USB drivers.


Mayday

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Re: Can't access my 1TB Buffalo external HD
« Reply #11 on: June 12, 2013, 01:19:29 am »

I've bought a new cable USB3 and try another PC but the problem is the same...

 

I did this "video" (sorry for the quality) to show yo the problem:

 

Video

 


ratty2013

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Re: Can't access my 1TB Buffalo external HD
« Reply #12 on: June 12, 2013, 04:55:58 am »

Mayday wrote:

I've bought a new cable USB3 and try another PC but the problem is the same...

 

I did this "video" (sorry for the quality) to show yo the problem:

 

Video

 


Looks and sounds like a hard drive failure as it sounds like the drive heads are constantly moving from one end to the other. The only other thing to try is when you are able to initialize select "GPT" and not "MBR" as the MBR is only used if you are booting from the drive.


Mayday

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Re: Can't access my 1TB Buffalo external HD
« Reply #13 on: June 12, 2013, 05:41:37 am »

I've tried unfortunately both the GPT and MBR, nothing happend.

 

When you say: "sounds like a hard drive failure as it sounds like the drive heads are constantly moving from one end to the other" What's the solution for that? Did I lost all my data?

 

Thanks!

 


ratty2013

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Re: Can't access my 1TB Buffalo external HD
« Reply #14 on: June 12, 2013, 06:05:11 am »

Mayday wrote:

I've tried unfortunately both the GPT and MBR, nothing happend.

 

When you say: "sounds like a hard drive failure as it sounds like the drive heads are constantly moving from one end to the other" What's the solution for that? Did I lost all my data?

 

Thanks!

 


The solution is a new hard drive I'm affraid. As the hard drive is physically damaged the only way to recover your data is to send it off to a data recovery company, but these are very expensive.