"Do you have any info/error LED flashing on the unit?"
The blue light is on solid.
As I mentioned, the Cloudstor (both grouped disks and the attached usb drive) show up in NAS Navigator2, and when I use the Open Web Setting, and when I access it via the Finder using the Go To Server using the IP address provided by NAS Navigator2. in my case it is 10.0.1.26 but I always check because I know it can change if I restart the Cloudstor, my router or my Mac (Macintosh MacBook Pro - not my "mac" address)
Using the web server I can see the unit and the usb drive. I can change the name, change the password, change the time, do other system maintenace things, set up folders and whatever.
using the Go To Server from the Finder I can mount the grouped drive and/or the attached usb drive - copy files to and from the drives, delete files, whatever.
The "problem" as I see it is the following:
I have Comcast as an internet provider.
I have a Motorola Surfboard SB6121 DOCSIS 3.0 cable modem certified by Comcast
I have an Apple Time Capsule as my wired/wireless router running te current version 7.6.1
I have a Cloudstor CS-WV/1D with two 2 TB drives in Group/Raid mode running firmware 1.13 connected to my Time Capsule with a proven, reliable Cat-6 cable
I have 2 MacBook Pros, each with a paid Pogoplug account - although I know that I should not really need a paid account to access the Cloudstor since the pogoplug access to the Cloudstor is part of the Buffalo purchase.
I have an Iphone 4G (not 4Gs) with the pogoplug app on it.
I have spent many hours on the phone with Comcast, Buffalo, Apple, Motorola and Pogoplug.
Comcast has told me the ports that they block.
I have set up port forwarding on my Time Capsule for
TCP 80 and 443
UDP 4365 and 3333
as instructed by Buffalo Tech Support (Level 3) - even though there is no mention anywhere in the Buffalo marketing literature or in the 51 page user manual that it is necessary to do port forwarding.
Pogoplug says it is Buffalo's problem to solve. Everyone points fingers to everyone else.
Both from my 2 MacBook Pros and my iPhone I can see my 2 MacBook Pros and my Pogoplug Cloud -
but the Coudstor shows up as "offline'
Everything works fine while I am on my home local network.
I have even used my iPhone (ATT tethering option on my plan) to try to access the Cloudstor through it - no luck.
What good is a "cloud" if you can not access it via the internet?
Any ideas will be appreciated. i will try them and post the results - successful or not.
Hope this can help everyone else. If I seem a little harsh, please realize that this has been going on for almost two months. I have received and tried 3 different CloudStor devices from Buffalo - I'll have to return them soon. I've also restarted, reset and whatever the Cloudstor devices, set up a new pogoplug account - nothing seems to work.
Thank you for your advice