yes, all details help, include type of file, your location, what BT site downloaded from, how you installed it. Might be that some of the above issues are caused by by download or install (corrupt) but that is up to support to determine - I'm here to give feedback to the engineers. If anyone is having trouble, please try redownloading and installing one more time, in case of an issue during download or installing, so I can report correctly to the engineers. Also, use your browser and enter: IP (of your LS):9050 then to Settings, and tell me what version of Twonky shows up for your LS. 9050 is your Twonky port where the Twonky settings are.