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11
Storage / TS5400DE4A only has two drive bays
« Last post by Cephalon on April 26, 2017, 08:00:54 pm »
I have a few Terastations.   One is a TS5400DE4A.   But, it only has two drive bays.   I was under the impression that the TS5400 series had four drive bays.  I can't find any information on that specific model number.   Perhaps someone swapped out the guts of a TS5400 and put them into a TS5200 case??    It works fine with two drives, and says drives 3 and 4 failed.   Any thoughts?
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Storage / Re: Surveillance Software issues
« Last post by Cephalon on April 26, 2017, 06:35:36 pm »
Windows 10 on a PC.
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Storage / LS-XHL in EM-Mode - How to flash Firmware with macOS Sierra?
« Last post by synapstic on April 26, 2017, 01:48:43 pm »
Hey guys!

Iīm running a Linkstation XHL and after a power failure the LS is in EM-Mode. So i have to flash the firmware to get the NAS ready again. My Problem is that i donīt find a firmware-updater that runs with macOS Sierra.
Can anyone help? No way that i have to bring the LS to the trash...?!

Thanks!
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Storage / Lost Connection - any ideas?
« Last post by bk6662 on April 26, 2017, 01:40:01 pm »
Hi all!

I'm a new member here, but definitely not new to computers.  I have a Linkstation Quad (LS-Q4) that I've been using for years.  I have it set to RAID 5, and do monthly RAID rebuilds.  Never considered I'd have any problems, other than maybe a drive going out on me.

I'm out of town, and regularly connect home over VPN to grab files, or whatever.  Yesterday I was doing a search of the NAS filesystem, and suddenly lost connection.  My VPN was ok, but I notice that the LinkStation is no longer responding.  Attempts to PING result in response "Destination Host Unreachable".  (Interestingly from another internal host I'm getting "No response"). 

After reading over some of the posts I was wondering if maybe the device dropped into EM mode.  To test this I placed a VM into the 192.168.11.x subnet, and then attempted a PING to 192.168.11.150 (theoretically the address the LS would default to) but still no response.

I'm still a few days before I'll be able to get eyes on the unit and see if any indicators (maybe just lost power).  Any ideas what else I can do remotely?  Oh BTW I did install the Navigator program on the VM, in the hopes it would detect it (even though it's not reachable by IP).  But still no go.

One other thing I noticed. From an internal host I did an arp -a command, and saw it still had the buffalo MAC in it's ARP cache.  So that leads me to believe it's probably still powered on.

Thanks for any suggestions!!

-Brian
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Storage / Re: LS421de - PULLED REINSERTED DRIVE FAILS! Error 32-E32- doesn't exist!
« Last post by The_NPP on April 26, 2017, 07:41:38 am »
My apologies!  I thought my reply was on my post about not being able to access my LS421se.

I was gong to delete the post reply but then thought the information might be useful to you/someone.

I did have a separate post on my LS421se that people might find useful.
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Storage / Re: LS421DE Create Share before mapping the drive
« Last post by The_NPP on April 26, 2017, 07:38:07 am »
The problem has been resolved.  Here's everything I did and extra data in case it helps you:

Extra Data:
I could no longer see the device on the Network Devices listing in Windows 7 Explorer even though I could still ping the device and could access the interface via IE(/Chrome).
EVERY TIME I access the device through the IE interface, it said it had two (shared) folders (one for each drive), but Navigator2 still could not see the two folders -- yes, I refreshed and restarted the program often.

Steps I took in getting the drives back -- I don't know which one was the solution key:
I ran a Disk Check on both drives.  No extreme error messages but still didn't see any access.
I renamed one of the shared folders.  I did NOT delete and recreate the Shared folder.  (A future test?)
I renamed the shared folder listing back to the original name.
Brought the device to my main desk from the storage location where it usually operates.  In addition to having it plugged into my local switch I also plugged in the USB connection to my main PC.
... Oddly, the direct USB connection didn't register on my main PC.
Frustrated, I shut down both the device (I had done this multiple times) as well as the main PC I had it plugged into, said screw it and went to bed.  Basically I shut down the whole thing.
... I also sacrificed a young goat to the gods before going to bed if you think that might have been a factor.  The Gods seem to LOVE capretto.
Restarted the drive and after it came up, restarted the PC -- The drive enclosure was still on the switch as well as connected via USB cable to the main PC.
The status, according to Windows and accessing via IE was unchanged.

FINALLY:  Even though it was still not visible, I decided to run a direct "Map Drive" sequence through Windows Explorer.  That is, I Mapped the Folder as I would any existing, visible folder.
IT WORKED!  In addition to working, the network listings now show the device as well.
The next step will be to return it to the storage site and see if the access remains active.
I have removed the USB link and it is still active.

Things I did NOT do!!!:
I did not delete and remake the Shared Folder.
I did not remove and re-seat the drive!  In the past this has cause the system to (unexpectedly) reformat the drive.

I hope this information is helpful.  I honestly can't see anything other than the sacrifice that had any direct influence.
I think the Check Drive actions might have corrected the situation and next time I'll try mapping the drives after each step.
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Storage / Re: LS421de - PULLED REINSERTED DRIVE FAILS! Error 32-E32- doesn't exist!
« Last post by The_NPP on April 26, 2017, 07:35:38 am »
Someone reformatted my original post and I have to say it looks nicer.  Thanks.

Anyway, the problem has been resolved.  Here's everything I did and extra data in case it helps you:

Extra Data:
I could no longer see the device on the Network Devices listing in Windows 7 Explorer even though I could still ping the device and could access the interface via IE(/Chrome).
EVERY TIME I access the device through the IE interface, it said it had two (shared) folders (one for each drive), but Navigator2 still could not see the two folders -- yes, I refreshed and restarted the program often.

Steps I took in getting the drives back -- I don't know which one was the solution key:
I ran a Disk Check on both drives.  No extreme error messages but still didn't see any access.
I renamed one of the shared folders.  I did NOT delete and recreate the Shared folder.  (A future test?)
I renamed the shared folder listing back to the original name.
Brought the device to my main desk from the storage location where it usually operates.  In addition to having it plugged into my local switch I also plugged in the USB connection to my main PC.
... Oddly, the direct USB connection didn't register on my main PC.
Frustrated, I shut down both the device (I had done this multiple times) as well as the main PC I had it plugged into, said screw it and went to bed.  Basically I shut down the whole thing.
... I also sacrificed a young goat to the gods before going to bed if you think that might have been a factor.  The Gods seem to LOVE capretto.
Restarted the drive and after it came up, restarted the PC -- The drive enclosure was still on the switch as well as connected via USB cable to the main PC.
The status, according to Windows and accessing via IE was unchanged.

FINALLY:  Even though it was still not visible, I decided to run a direct "Map Drive" sequence through Windows Explorer.  That is, I Mapped the Folder as I would any existing, visible folder.
IT WORKED!  In addition to working, the network listings now show the device as well.
The next step will be to return it to the storage site and see if the access remains active.
I have removed the USB link and it is still active.

Things I did NOT do!!!:
I did not delete and remake the Shared Folder.
I did not remove and re-seat the drive!  In the past this has cause the system to (unexpectedly) reformat the drive.

I hope this information is helpful.  I honestly can't see anything other than the sacrifice that had any direct influence.
I think the Check Drive actions might have corrected the situation and next time I'll try mapping the drives after each step.
18
Storage / Re: Surveillance Software issues
« Last post by davo on April 26, 2017, 06:56:30 am »
What OS are you installing the software on?
19
Storage / Surveillance Software issues
« Last post by Cephalon on April 26, 2017, 06:21:01 am »
I installed the Video Surveillance Client Suite.   When I try to launch the Camera Policies software I get an error that the software is not installed correctly, contact administrator.   When I try to launch the  Surveillance Video Manager or the other programs I get the error  "unable to initialize rvt subsystem".   I'm not sure why.   Anyone have any ideas?
20
Storage / LS421DE Create Share before mapping the drive
« Last post by The_NPP on April 25, 2017, 09:08:47 pm »
Panic mode.  Lost my connection to my NAS disks today.  Cannot figure out a fix.  3 questions answered or any solution needed.
I have a LS421DE with 2x 2TB HDs in it -- No RAID.  Basically I back up to one OFTEN and back up the first disk to the second one monthly AND I have shared files on HD #1 that are accessed from my simple home network:  No server, just shared accesses.
I can ping the system and navigator can see the basic unit.  I can also log into the device via IE.
I ran the direct IE link check disk on both drives.  No extreme notices after the checks.

HOWEVER when using the NAS Navigator2 interface to try to map the drive(s), I get a "Create a folder name Share before mapping drive." error.

I learned after purchase that if you reinsert or insert a drive into the system it erases the drive.  I'd love to avoid erasing the disks if possible.

Q1:  If I Delete and then recreate the Shared folder (via the direct IE interface), do I lose all data on the disk?

Q2:  Any idea how i can re-establish contact to the files without losing them?

Q3:  I believe these are formatted in a Linux format that my Windows system cannot view if hooked up directly.  If i create a Linux O/S system and then physically linked the drives into the LINUX machine, should I have access to the files?

Thanks -- The NPP

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