Buffalo Forums

Products => Storage => : northernlights January 20, 2009, 03:27:54 AM

: LS-CHL vs iPhone
: northernlights January 20, 2009, 03:27:54 AM
   

My LS refuses to allow my iPhone to connect via WebAccess.

Error: 'User is not allowed access to this share'

 

When I login to WebAccess via Firefox & IE on PC or Camino & Firefox on macbook WITH THE SAME LOGIN DETAILS as used when logging in on the iPhone I can access, browse & edit the same share which is reported as disallowed on the iPhone.

 

I did manage to connect by some miracle combination of restarting WebAccess on the LS & logging out of my PC which was connected to the LS with the same details at the time. As there is no logout option (cough-cough, hint-hint) I assume it's OK to do this. (It worked fine for mac & PC connected with same details at the same time).

 

However, this worked for about 5mins, during which time I could browse, view images, then halfway through displaying an image, everything stalled. I should add no other clients/users were connected to the LS during that time.

 

Fine, back to buffalonas.com, re-enter details, same error user not allowed etc etc.

 

I have checked my WebAccess, Share & User details several times now, however I am sure it's not my settings because if I bring up the iPhone browser & use my history for an image that worked in that 5min window when it successfully connected, it will load that image again on the iPhone.

 

Even when the iPhone safari cache is cleared & iPhone is rebooted, if I use safaris' history I can connect to the LS, at which point it will ask for user details, which I provide & submit. The LS then serves that image quickly & easily. If I then type the buffalonas.com URL into safari, it will again prompt for aforementioned user details, then error as above.

 

I repeated my shutdown of webaccess/my pc again, just in case, no joy, same error. HELP!

 

Linkstation Live LS-CH1.0TL

Model Name: LS-CHL
Firmware Version: 1.06 (European)

 

Microsoft Windows Vista 6.0 Service Pack 1 (Build 6001)

OS X Leopard, fully updated

iPhone 2G firmware 2.2

: Re: LS-CHL vs iPhone
: Colin137 January 20, 2009, 03:44:47 PM
Try resetting the device to defaults by Maintenence->Initialization, Restore.
: Re: LS-CHL vs iPhone
: northernlights January 20, 2009, 06:51:55 PM
   

Done - Still the same iphone error: user is not allowed access to this share, while PCs & macs on WAN & LAN can WebAccess the share with same user details.

: Re: LS-CHL vs iPhone
: Colin137 January 22, 2009, 01:09:56 PM
Ok I'll see if I can test this. One more question though, are you connecting with the iPhone over wifi or through the cellular network?
: Re: LS-CHL vs iPhone
: northernlights January 22, 2009, 04:28:54 PM
   

Thank you Colin, I connect via wifi.

 

Another thing, my iPhone was/is jailbroken, however I restored it back to factory last night, just in case it could have affected anything, sadly I get the same error.

 

Again, thank you for your time & efforts in this matter.

Mike 

: Re: LS-CHL vs iPhone
: Colin137 January 23, 2009, 02:10:47 PM

Ok I tested it with out LS-CHL, no problems with iPhone 3G. Try clearing history and cache, and try setting up a different username/password. Keep in mind the username/password is case sensitive.

 

I'll try getting my hands on a GSM iPhone to test it.

Message Edited by Colin137 on 01-23-2009 02:11 PM
: Re: LS-CHL vs iPhone
: northernlights January 23, 2009, 09:06:44 PM
   

Cleared cache, history & cookies - no difference (although factory reset would have cleared this anyway). Also tried new user & rebooted LS before attempting a connection - same error. I should add it looks like the LS allows the user, as it states the correct user in the top right box, it just thinks it isn't allowed access.

 

I can set up a temporary user ID, connected to a test folder on my LS & PM you the details, if you want to try & connect to my LS for test purposes?

 

Let me know...

 

Also, I'll see if I can get hold of a 3G iPhone & see if it makes a difference, that won't happen until monday at the earliest though.

 

Cheers,

Mike

 

PS Anyone who has the LS-CHL working with a 2G iPhone & reading this, feel free to let me know if you got it working...

Message Edited by northernlights on 01-23-2009 11:14 PM
: Re: LS-CHL vs iPhone
: Colin137 January 24, 2009, 10:14:26 AM
Sounds good, northernlights, send me a PM with your buffalonas.com name and the username/password.
: Re: LS-CHL vs iPhone
: northernlights January 25, 2009, 02:51:47 AM
   

Done.

 

Cheers,

Mike

: Re: LS-CHL vs iPhone
: El_Greco January 25, 2009, 05:06:44 AM
   

Hi northernlights,

 

I had the same problem with my bufallo linkstation mini (LS-WSGL/R1 F/W 1.05) and found the solution in another forum:

The checkbow "Apple" under "Sharde Folder Support" had to be checked.

Now I can browse the folders and files, but a new problem occurs.

My iPhone is not able to play the MP3 files.

And by the way such a handling is not really what I expected, when I read the press releases about "full iPhone support" 

 

@Colin137

Do you know any solution to this? 

 

Greetings, El_Greco 

Message Edited by El_Greco on 01-25-2009 05:07 AM
: Re: LS-CHL vs iPhone
: Almamida January 25, 2009, 06:57:11 AM
   

I have the same problem here.

I just can browse folders and see pictures.

I can't listen mp3 from my iPhone.

 

I don't know how I can do it. 

: Re: LS-CHL vs iPhone
: northernlights January 26, 2009, 03:37:18 AM
   

Thanks El_Greco, I've just tried that remotely, but it doesn't seem to make any difference :( I may have to bounce the LS before it takes effect so will try it later when I get home.

Message Edited by northernlights on 01-26-2009 03:39 AM
: Re: LS-CHL vs iPhone
: Colin137 January 27, 2009, 04:20:30 PM

Ok after trying a bunch of things, I could not recreate any of the issues with our LS-CHL or LS-WSGL.

 

northernlights, I verified the problem with your linkstation, and got the same results with a 3g iphone, so it looks like it's not linked to the hardware.

 

El_Greco, almamida, as I said, I don't see the mp3 issue with our devices either.

 

I'm working under the assumption that the issues you've all experienced are related to the European firmwares, so I'll send that up to my corporate office to get a fix put out for you.

: Re: LS-CHL vs iPhone
: adamk January 27, 2009, 11:07:58 PM
   

northernlights - I just got a brand new linkstation live (LS-CH1.0TL) and am having exactly the same issues.  I can access things fine via regular web browser but on my iphone 3G it says "User is not allowed to access this share".

 

I haven't had a chance to play much further, but I found if I switched the permissions under [web access -> folders setup] to anonymous (read to everyone) it starts to work.  Previously I had it set to inherit permissions and that seems to be the issue for me.  Will play a bit more when I get a chance.

 

Adam

: Re: LS-CHL vs iPhone
: Almamida January 28, 2009, 05:49:56 AM
   

Thanks for your answer Colin137.

 I hope it would work soonly thanks to you.

: Re: LS-CHL vs iPhone
: gerlo January 31, 2009, 04:39:42 AM
   

I had the same problem. For me the following worked : Change the folder settings under web access from 'Use inherited folder permissions' to 'Allow all groups / users' . Seems to be a bug though...

Can't access mp3's either in safari. I use the latest firmware (1.06.064) wich seems to be the same for European and american users ? (If you change the region in www.buffalo.com, you get the same download). This is a bummer because the ability of accessing mp3's on the iphone was the main reason i bought this nas !

: Re: LS-CHL vs iPhone
: gerlo January 31, 2009, 06:15:38 AM
   

Seems to do with https (SSL) encryption. If i disable this function in the web access setup, the mp3 playing is working !

 

@El_Greco: Do you have the SSL encryption enabled too ? Can you try and disable it ?

 

Gerlo.

: Re: LS-CHL vs iPhone
: El_Greco February 01, 2009, 04:54:57 AM
   

Hi Gerlo,

yep it works after disabling HTTPS/SSL .

Thank you for the tip! 

But is this the right way? I'd rather prefer to work with aktivated HTTPS. Well I hope there will be a solution soon.

At least the handling theme is still not what is told in press releases (full iphone support) 

: Re: LS-CHL vs iPhone
: gerlo February 02, 2009, 03:42:10 AM
   I agree this is not the right way. Now, without SSL, your password and document-date are transported unencrypted over the internet !
: Re: LS-CHL vs iPhone
: peternie February 02, 2009, 04:29:26 AM
   

My iphone 3g works last week but after updating to iphone OS 2.2.1 and LS PRO DU to 3.09 I receive the same "user not authorised" message. I didn't change anything, neither HTTPS/SSL nor special folder rights.

 

I have no idea how to reactivate my iphone access ? Please help !!!

: Re: LS-CHL vs iPhone
: Colin137 February 02, 2009, 07:02:04 PM

From all your posts, it seems like the iPhone doesn't like SSL. Can anyone confirm that the issue happens when SSL is disabled?

 

Please post with your model number and current firmware version to assist in diagnosis.

Message Edited by Colin137 on 02-02-2009 07:03 PM
: Re: LS-CHL vs iPhone
: peternie February 03, 2009, 01:53:56 AM
   

I can confirm that I have the problems without using https.

Last week everything worked with https except MP3 streaming, therefore I disabled https and everything worked fine.

This week I have no access to my LS PRO DUO 3.09 with my iPhone 3G 2.2.1 . I've set some folder to anonymous allowed for testing and received the same result as with registered user. I only receive "user is not allow access to this share" independent if a registered user is logged in or anonymous. I cleared the cache of the iphone, no change. Using a normal PC everythings works as designed. But I can't say if the problems exist after updating the LS or the iphone :-(

 

regards,

Peter

: Re: LS-CHL vs iPhone
: gerlo February 03, 2009, 03:52:38 AM
   

@Peter : are you sure you're talking about the folder settings under 'web access' (not the rights of the folder).

Seems to be different issues for the LS CHL and the LS PRO DUO then. The MP3 issue is the same and definitely has to do with SSL.

Gerlo.

: Re: LS-CHL vs iPhone
: peternie February 03, 2009, 04:15:44 AM
   

@gerlo: yes I'm sure. I've checked all settings in folders and web access and everything works fine on PCs and macs but not on iphones. It worked fine until last week before I start my "big update" on both devices :-(

 

Just tested with a second iPhone, same result (but also same OS 2.2.1), "no access to this share"

 

Peter

Message Edited by peternie on 02-03-2009 01:02 PM
: Re: LS-CHL vs iPhone
: Colin137 February 03, 2009, 01:41:41 PM

Ok thank you all for your help, input, and patience. I was able to verify the mp3 playback issue on our devices, it is somehow caused by HTTPS/SSL being enabled. I've updated our corporate office on the issues, and we will have a fix forthcoming.

 

It looks like Adamk is the only one with the login issue in the US, judging by your ip addresses. Can anyone else from the US verify the login issue? Again, please post your model number, firmware version, and Webaccess settings info (buffalonas.com name and key not necessary).

: Re: LS-CHL vs iPhone
: gerlo February 03, 2009, 02:09:35 PM
   

My setup : Linkstation Model  LS-CHL 500G , F/W 1.06-064 (european ? )

Iphone 3G F/W 2.2.1 ( Country : Netherlands )

User on iphone has access when web folder acces on 'allow all Groups /users' . No access when 'use inherited folder permissions' . 

Message Edited by gerlo on 02-03-2009 09:10 PM
: Re: LS-CHL vs iPhone
: Jeremiah85 February 03, 2009, 06:51:47 PM
   

Linkstation Model:  LS-CHL 500G , F/W 1.06 -064

iPod Touch F/W 2.2.1

Location: US

 

When using my iPod touch to access through Web Access, "allow all Groups /users" works but when using the  "inherited folder permissions'  option it displays the "User is not allowed access to this share" message. 

 

I have ssl disabled in the web access settings

: Re: LS-CHL vs iPhone
: northernlights February 10, 2009, 10:21:11 PM
   

So no word yet after a week? *sigh* No news is never good news, I'm trying so hard to love this wee black box o' fun, it would be so much easier to keep it for the PS3, but it might have to go back as faulty, as two out of the three features I bought it for just don't work properly. :(

 

Without wanting to get too sarky this is a feature that should have been tested & be ready to go, out of the box; the box which incidentally has 'iPhone compatible' splashed all over it. Mind you it has 'bittorrent certified' on the box & after 2 days of use I'm starting to think that's just some sick joke at my expense too.  

 

Everyway I look at it, if I wanted to return this my retailer/Buffalo couldn't say no, the product in it's current state does not work as intended, is faulty out of the box & is not fit for it's intended purpose. Buffalo would appear to be contravening UK trade description acts by selling known faulty goods, advertising false product claims on the box, oh and knowingly selling items not fit for purpose.

 

So aye, I should be angry right now, but I'm not, I'm more disappointed, when I was NAS shopping Buffalo were high on my list as I have heard nothing but praise from my business customers who swear by them. Rather than me, who swears at my buffalo.

 

So is there any chance we could get this frankenstein fixed so it's working & get it out the door soon, before the townspeople with the burny pointy ouch sticks arrive?*

 

*None shall be spared, except for the long-suffering Buffalo moderator minions, for they have been just & kind to all the townspeople... not like their boss Dr Corporate!

: Re: LS-CHL vs iPhone
: peternie February 11, 2009, 04:22:33 AM
   

Just to bring this topic to the top again. I've still the same problems:

 

LS PRO DUO 3.09 (Germany, if it makes any difference)

iPhone OS 2.2.1

 

- In shared folder setup access control deactivated

- in web control allow all users

 

"User is not allowed access to this share" by using iPhone,

everything ok by using a normal PC or Max

 

Peter

 

 

: Re: LS-CHL vs iPhone
: northernlights February 11, 2009, 09:16:30 PM
   

another satisfied customer

 

Any official response on this, looks like there's more than the LS-CHL affected. After a firmware update too, possible something's gone horribly wrong with the iphone authentication on last revision then?

 

Hello buffalo *waves* please speak to us... Has an official support ticket been raised on this? If so what's the ETA/priority?

: Re: LS-CHL vs iPhone
: Mondongo February 12, 2009, 01:06:14 AM
   

Guys, I'm gonna add my two cents worth here, even though I don't have a LS-CHL. It seems the authentication issue may be more pervasive...

 

I have a LinkStation Mini LS-WSGL/R1 F/W 1.06

 

I can use BuffaloNas just fine with my iPhone 3G 2.2.1, I can access everything. The moment I tried to use authentication, my media will NOT play, whether it is protected with DRM or unprotected. Access via WiFi or 3G makes no difference. BTW, some people may be having trouble with the authenticated login because they need to forward port 443 (HTTPS) to the device.

 

When I initially access the LinkStation via HTTPS, I get an invalid certificate warning. If I disregard it, I will gain access to the unit, but media will not play. Removing the secure login and restarting the unit will fix access to all files and media.

 

This is not a huge deal for me, but I would really like to access my drive via HTTPS. 

: Re: LS-CHL vs iPhone
: peternie February 12, 2009, 01:58:16 AM
   

Hi Mondongo,

 

Thanks for your two cents ;-)

 

I think we have two different problems. The known https-bug you mentioned in your comment and a new one since rollout of the new firmware. I hadn't any trouble before 3.09 (on the LS PRO DUO), I used 3.07 until last week. With 3.07 I could use the iPhone without problems, only the streaming-bug with https exists, but with 3.09 iPhone-access is dead.

 

Buffalo, please fix it ! 

: Re: LS-CHL vs iPhone
: Colin137 February 13, 2009, 01:03:01 PM

northernlights: I've been talking back and forth with our corporate office about this issue to make sure they have as much information as possible to ensure the fix comes out ASAP. Please continue to be patient with us, we're going as fast as we can.

 

Mondongo: TCP 443 is the standard port for HTTPS, but the Webaccess feature runs on TCP 9000, regardless of whether SSL is enabled or not. Forwarding TCP 443 shouldn't make a difference... if it does, they're something even stranger going on...

 

peternie: you are correct, there are two different issues raised in this thread.

 

To future posters: It's pretty clear that there is a widespread issue with the iPhone and mp3 playback through Webaccess when HTTPS/SSL is enabled, so we don't really need any more info on that issue. We could use more information on the issue with iPhone getting the message "could not access share". To assist us in diagnosis, again, please post the following information:

Model number

Firmware version

Country/Region

All Web Access settings, not including name/key.

 

 

: Re: LS-CHL vs iPhone
: Mondongo February 13, 2009, 08:24:56 PM
   @Colin: In my particular case, Webaccess WITH SSL will NOT work at all unless I also forward port 443 to the unit. Even with port forwarded, media will NOT play. I'm using an Apple Airport Extreme router.
: Re: LS-CHL vs iPhone
: northernlights February 14, 2009, 12:06:31 AM
   

OK Colin, I was feeling a little frustrated with it that day. Simply put & speaking for myself though, until the feature set promised on the box are functioning correctly I believe I have every right to be cross & ask for updates/press for resolution.

 

Those promises influenced my decision to buy your product. This includes the flakey bittorrent client.

 

I would not expect to buy a new car & be told that although yes the demo car was perfect, but my cars' stereo was broken & the rear view mirror keeps falling off for now, but to 'be patient' we will have a fix for you 'soon'.  Unacceptable.

 

It's a pervasive trend started by the software industry & their 'day one' patch nonsense & has trickled through to most electronics these days. Sadly it engenders the 'get it out the door, we'll fix it next revision' philosophy. Not your fault Colin, I know, but you're the rep round here.

 

Sad thing is a bit more testing on Buffalos' side & I'd be spending this last half hour more constructively than bitching on a forum & acting like a d**k! This is NOT fun for me! 

 

How long should I wait before raising a complaint?

 

Regardless, here's the full info, hope it helps:

LS-CHL1.0

F/W: reported as 1.06 on LS but was updated to euro 1.064

 

::Web Access ::

Test folder properties:
Web Access Settings: Use Inherited Folder Permissions

:service Setup:

HTTPS/SSL Encryption: Off
Use BuffaloNAS.com: Enable
Auto-Configure Firewall (UPnP): Disable
External Port:9000

::Shared folder setup::

Properties of my test folder:
Shared Folder Support: windows, apple (tried apple enabled/disabled - no change)
Shared Folder Attributes: read/write
Recycle Bin: Disable

Access restrictions: enabled
No group access selections.

users: iphone, PC & admin users allowed read/write access

:Shared Folders Service Setup:
Appletalk / FTP disabled (didn't work with either enabled)
Message Edited by northernlights on 02-14-2009 06:13 AM
: Re: LS-CHL vs iPhone
: Livingdog February 15, 2009, 07:06:01 PM
   

OK... although I had tried that before, I went back again and changed permissions/restrictions to none... even tried all anonymous users... and still, no access to the share(s) (I have 3 setup, thus the purpose of restricted access to various users) and akthough those shares were all set up identically (Access Restrictions disabled), I still can not access them on the iPhone. Again, I've tested the access on (2) smartphones (both HTC's running winmo), an Apple MacBook Pro, and various (I work in an IT department) laptops/desktops running a) Linux, b) Windows (XP/Vista) and Apple OS Tiger.

Now, that being said, it is rather disheartening and strange that I had full capabilities (and I use them often in my photography business) to access all my shares on my iPhone before updating to 3.09, and now no matter what I've done, I get the same error ...

: Re: LS-CHL vs iPhone
: Mondongo February 15, 2009, 11:51:57 PM
   You could probably back flash to the earlier version of the firmware...
: Re: LS-CHL vs iPhone
: Colin137 February 17, 2009, 04:05:28 PM

We don't have a copy of 3.07 available, but I'll look into it. 3.08 is available on our ftp site:

 

ftp://24.153.165.234/disk1/share/LS%20Pro%20Duo/2%20usb%20model/lswtgl-3.08.zip

: Re: LS-CHL vs iPhone
: adamk February 17, 2009, 09:04:00 PM
   

Here's my info -

 

Model: Linkstation Live 1TB (black one with bittorrent)

Model #: LS-CH1.0TL

Firmware: 1.06

Country: US

 

Setting web access to "Use inherited permissions" seems to block all iPhone access even when entering the correct credentials, switching it to "Allow All Groups/Users" seems to allow access again.  HTTP/SSL is off, I haven't tried with it on (but I can't see how it would help the problem).

 

Adam

: Re: LS-CHL vs iPhone
: killko February 18, 2009, 07:00:53 PM
   Hi,

I have the exact same error, with an iPhone 3G in the US running 2.2.1, and my LinkStation Pro Duo running 3.09.

I tried both anonymous access or all users without success.

I have Movies on my LinkStation, and I can actually connect and watch the movie from my iPhone if I enter the full URL to the movie file. For example typing http://192.168.1.203:9000/?location=/share/mymovie.m4v will play thew movie on my iPhone,
but just typing http://192.168.1.203:9000/ or http://192.168.1.203:9000/?location=/share/ will get me to the "User is not allowed access..." msg.
: Re: LS-CHL vs iPhone
: Colin137 February 19, 2009, 01:39:04 PM

x.07 firmwares are now up for both LS Pro Duo versions:

 

Version 1:

ftp://24.153.165.234/disk1/share/LS%20Pro%20Duo/1%20usb%20model/ls-wtgl_107_000.zip

 

Version 3:

ftp://24.153.165.234/disk1/share/LS%20Pro%20Duo/2%20usb%20model/ls-wtgl-r1-v3_307_000.zip

: Re: LS-CHL vs iPhone
: freakthemighty February 24, 2009, 09:33:20 AM
   

i do have the same problem.

when i try to access my buffalo linstation pro duo (1tb) with the firmware 3.0.9 with my iphone (3g firmware 2.2.0 - jailbreaked, vodafone germany) i get no autherization to access my files by the message: 'User is not allowed access to this share' . and in the right corner there is the user shown (when i have a password setup) or there is a field wich shows login (when i have set my device to anonymous access).

it works with pc`s and mac`s like before. just my iphone is not allowed to access the files.

when i go directly to a file by typing in the path for example to a film (in safari on the iphone...when my username is shown in the right corner) i get access and my iphone plays the film like it should do. strange.

 

in the evening i will try to flash the linkstation with the firmware 3.0.7 and see whether it works.

`cause this will confirm that it is the firmware 3.0.9 and not an updated version of the webaccesss from buffalo or the iphone firmware.

 

does anyone tried the 3.0.7 firmware and had success?

and does anyone tried this with a linkstation live with bittorrent client?

by the way does anyone tested a linkstation live (bittorrent client) with timemachine? does it work?

 

philipp

 

 

linkstation pro duo 1tb - fw 3.0.9

iphone 3g fw 2.2.0 - jailbreaked

vodafone germany

mac osx 10.4.11

pc xp sp3

 

 

 

 

 

: Re: LS-CHL vs iPhone
: freakthemighty February 24, 2009, 05:03:48 PM
   

i just flashed my linkstation pro duo to 3.0.7 (downgrade via debug mode).

but i still cannot access the drive with my iphone 3g.

"user is not allowed access to this share" again.

 

frustrating...if you can`t do nothing....and before it worked!

 

 

: Re: LS-CHL vs iPhone
: Colin137 February 25, 2009, 12:19:18 PM

freakthemighty, try resetting the device to defaults from the web interface.

 

My corporate office is trying to find more information to diagnose the problem. If you're seeing the "user is not allowed access to this share" message on your iPhone or iPod touch, please post as much info as possible... model number, web access settings (except name and key) including shared folder settings, port forwarding settings, model and firmware of router, how the device is connected, firmware versions you've tried, any access restrictions on the folders, etc.

: Re: LS-CHL vs iPhone
: freakthemighty February 25, 2009, 03:16:44 PM
   

hey colin, i did as you told me.

i resetted the linkstation through the web interface.

then i set everything up new......and there it was....the same error "user is not allowed access to this share"!

 

here are the deatails:

- iphone 3g firmware 2.2.0

- browser safari mobile (the "only" one on the iphone)

- model number LS-WTGL/R1-V3 F/W 307

- web access service - enable (haha)

- https/ssl encryption - disable

- use buffalo nas - enable

- auto-configure firewall (upnp) - disable

- external port - 9000

- shared folder support - windows, apple

- shared folder attributes - read/write

- recycle bin - disable

- volume - raid array 1

- access restrictions - enable

- router linksys wag 160n firmware 1.00.09

- port forwarding: 9000-9000 both .....static ip-adress

- port triggering: triggering start port 9000 end port 9000, forwarding start port 9000 end port 9000

- the device is connected with the router with a cat6 lan-cable

- i updated from fw 3.0.3 (wich worked) to 3.0.9 (no access) and then downgraded to fw 3.0.7 (no access)

- access restrictions on the folder: one user can read and one user can read and write

 

if you need any other information, please let me know and i will give my best....so do you

 

thanks in forward

 

freakthemighty

 

: Re: LS-CHL vs iPhone
: Colin137 February 25, 2009, 03:26:42 PM
Port triggering may be messing things up. It's a long shot, but try removing the port triggering entry, and leaving the port forwarding.
: Re: LS-CHL vs iPhone
: freakthemighty February 26, 2009, 03:43:56 AM
   

already tried that yesterday (as i saw it).

but again no success. "....not access to this share"

 

the iphone is logged in to the linkstation, but is not allowed to see/copy/play etc. things.

i think it is not the router, because it worked before with the same options.

and the iphone is through the router and on the linkstation (on the right top it says: user: xxxx), but has no authentificated access.

 

what are your technicians do think about it?

and do you heard about the same problems with the 1tb linkstation live bittorrent, too? cause i wanted to buy this device for iphone, timemachine and itunes (server that appears in itunes).

 

freakthemighty

 

 

 

: Re: LS-CHL vs iPhone
: gerlo February 26, 2009, 08:39:07 AM
   

My details :

- iphone 3g firmware 2.2.1 (dutch)

- browser safari mobile 

- Linkstation model number LS-CHL500 , F/W 1.06

Settings : web access - service setup

- web access service - enable

- https/ssl encryption - enable

- use buffalo nas - enable

- auto-configure firewall (upnp) - disable

- external port - 443

Settings : web access - folders setup

- web access settings - use inherited Folder Permissions

Settings : shared folders - service setup

- AppleTalk Protocol - enable

- FTP Server - disable

- NAS Navigator Detection - Allow

Settings : shared folders - shared folders setup

- volume - disk1

- shared folder support - windows, apple

- shared folder attributes - read/write

- recycle bin - disable

- access restrictions - enable , logged in user selected under Read/Write

 

With these settings i get 'User is not allowed access to this share', even when used in my local network. So the router settings are not relevant . 

If you want any other detail, please let me know...

 

Message Edited by gerlo on 02-26-2009 03:41 PM
: Re: LS-CHL vs iPhone
: Colin137 February 26, 2009, 10:14:42 AM

freakthemighty, we're still collecting information, and we're not quite sure what's causing the "...access to the share" issue. We're fairly certain that the mp3 playback issue with ssl enabled is the iphone's fault, as a few techs have the iphone and have had problems with https sites in general. We've seen the issues on LS-CHL, LS-WSGL, and LS-WTGL/R1, but as I've noted previously, it doesn't seem to be an all-encompassing problem, since I wasn't able to recreate the issue with our in-house devices.

 

gerlo, thanks for your information

Message Edited by Colin137 on 02-26-2009 10:18 AM
: Re: LS-CHL vs iPhone
: freakthemighty February 26, 2009, 01:29:38 PM
   

so what settings do you have in your in-house device?

maybe we can compare them.

 

freakthemighty

: Re: LS-CHL vs iPhone
: Colin137 February 26, 2009, 02:05:17 PM

Our back lab does not have internet access, so we have them set up with Use Buffalonas.com disabled... this shouldn't matter, though, since all buffalonas.com does is redirect to the ip address and port number. I've tried all the combinations of settings.

 

That gives me an idea though... after setting up web access, connect the iphone to the local wireless network, then try accessing http://xxx.xxx.xxx.xxx:9000/ (if you're using ssl, change that to https://xxx.xxx.xxx.xxx:9000/ ) where xxx.xxx.xxx.xxx is the local ip address of the Linkstation. I really doubt this will make a difference, but I suppose it's worth a shot.

: Re: LS-CHL vs iPhone
: peternie February 26, 2009, 02:44:26 PM
   

Hi Colin,

 

you are right, this makes no difference. Either buffalonas or direct link to the WAN-adress will replace the ip-address in the safari to the local address if iphone is in the same LAN, therefore manually entering the ip-adress same the same result (in my environment)

 

Peter 

: Re: LS-CHL vs iPhone
: freakthemighty February 26, 2009, 04:49:09 PM
   

that`s right.

i always try it in two ways.

over the wlan at home, where the router gives me an ip (dhcp) like 192.....

and over vodafone (cellphone provider) where  vodafone gives me the real ip of my internet connection at home

which is pushed through by buffalonas.com.

 

i don`t think that it has nothing to do with the internet connection, because this is the only difference

and you tried the rest in your lab. even if this is not logic....it is the only difference and point which we should not let out of mind.

maybe it`s some kind of authentification method that is different if you connect the iphone over the internet or

over the intranet. i mean every provider (i think) uses own methods to secure their customers.

and in one way the iphone is connected to the linkstation, the linkstation just does not accept the user as a read/write user.

 

...but this is only a thought (of a none technician)!!!!!

 

i just bought a linkstation live (bittorrent). in the facts they are talking about perfect iphone connection over buffalonas.com.

on next wednesday i will tell you whether this linkstation is working with the iphone or not.

and if it works, we know that it is not the buffalonas.com webaccess, but the firmware.

 

 

step by step

 

 

 

 

: Re: LS-CHL vs iPhone
: oddlife February 28, 2009, 02:49:05 AM
   I'm having the same "User is not allowed access to this share" in my iPhone 3g.  I have the LinkStation Live™ LS-CHL with the new and "awesome" 1.07.065 firmware.  Can some engineer please fix this problem and post an update to the firmware soon?  Geez, I paid over $200 for this thing, I would like all of the features to work.  I don't think that is too much to ask.
: Re: LS-CHL vs iPhone
: gerlo February 28, 2009, 04:07:48 AM
   @freakthemighty : Do you suggest that your local wlan setup does work correctly ? For me it's the same problem, either via wlan or internet (also vodafone). maybe that's a difference between the PRO DUO and the LS-CHL.
: Re: LS-CHL vs iPhone
: Colin137 February 28, 2009, 10:39:07 AM
oddlife, if you just updated to 1.07, try resetting the device to defaults from Maintenance->Initialization, Restore.
: Re: LS-CHL vs iPhone
: freakthemighty February 28, 2009, 01:45:03 PM
   no, i don't get a connection
: Re: LS-CHL vs iPhone
: oddlife February 28, 2009, 05:06:16 PM
   I just restored it and went through the whole process of setting it up again. But alas my iPhone is still having the same problem. I checked the firmware version after restoring and it says it is still 1.07. So my guess is restoring to factory doesn't get rid of the new firmware but only resets everything in the options, which is not a really a restore at all. Is there any chance of a fix soon, or can you direct me to a place to download the older firmware? It is kind of lame to have to install older firmware, but everything was working fine before I upgraded.
: Re: LS-CHL vs iPhone
: Colin137 February 28, 2009, 06:52:48 PM
Which firmware version was working for you, oddlife?
: Re: LS-CHL vs iPhone
: oddlife March 01, 2009, 01:14:13 AM
   I'm not too sure now since I didn't write the previous version down.  I just bought the drive like a week ago so whatever version was shipped with it.
: Re: LS-CHL vs iPhone
: nakednut March 02, 2009, 08:33:35 AM
   

I am having some problems with my iphone also:

1. I can access the buffalnas.com from my iphone via wifi, but it will not play video or mp3.

2. I cannot access it at all using the 3G network. I get "Safari cannot open the page because the server stopped responding"

Any ideas would be appreciated..

: Re: LS-CHL vs iPhone
: oddlife March 06, 2009, 12:10:24 AM
   

I see there is a firmware "update" for the LS-CHL dated 2009-03-05. However the version is lower than before being just 1.07 and also it is for the LS-CL and not the LS-CHL.  So essentially this isn't going to work for anyone with a LS-CHL.  I even tried to run the updater and got a message saying there was no LS-CL found that needed updating.

 

If there is a fix available now can it be posted to the correct location?

: Re: LS-CHL vs iPhone
: Colin137 March 07, 2009, 03:34:16 PM
Everything in the zip says LS-CHL, and even in the updater. I suspect you may have downloaded the wrong one. Here is the direct link: http://www.buffalotech.com/support/getfile/?lschl-107.zip
: Re: LS-CHL vs iPhone
: Colin137 March 07, 2009, 03:36:06 PM

nakednut- Have you tried the same stuff as the others, that is, firmware update and reset to defaults?

 

Also, which product and firmware do you have?

Message Edited by Colin137 on 03-07-2009 03:36 PM
: Re: LS-CHL vs iPhone
: gerlo March 08, 2009, 03:42:24 AM
   

What i did not mention in my setup was that i have multiple (5) shared folders. Only a 2 of them have web access enabled. I (the logged on user) have read and write rights on all shares.

Maybe you can try this in the lab ?

 

Edit: 

Tried new testuser with access to only on share, and enabled only 1 share for web access, but still got same result ('user is not allowed to access this share') . Mabye I should try with only 1 share, but than i would lose data....

Message Edited by gerlo on 03-08-2009 09:56 AM
: Re: LS-CHL vs iPhone
: oddlife March 08, 2009, 05:50:44 AM
   

It was wrong on the site when I downloaded it a couple days ago.  But it had been fixed the next day.  I tried that firmware link yesterday (had to force install it), but afterwards the iPhone still was giving the same error message. 

 

The firmware from the http://www.buffalotech.com/support/getfile/?lschl-107.zip link was the same exact version number as what was already in my LinkStation, so forcing the install was still necessary but afterwards there didn't appear to be any changes.  So my assumption is that link is just sending us to the same version as before, which was 1.07.165, or something like that.  I would guess if there was a new version, for real, it would have a higher version number.

 

Anyway, it still isn't working for me, but not sure if anyone else has had success or not.

: Re: LS-CHL vs iPhone
: dolphinbuff March 08, 2009, 11:50:31 PM
   

I've used LinkStation 1 TB LS-CHL F/W 1.02. I can access by my Ipod Touch Gen1 fw 2.2.1 I can browse and play

mp3, m4v, pdf, pics, with wifi nothing problem but I really need more feature "add media file to playlist".

: Re: LS-CHL vs iPhone
: FrDakota March 09, 2009, 10:14:04 AM
   

Hi all!

 

I have the LS Pro Duo 1T and read this interesting thread.

 

I have to concur about all the problems detailed here, but I think that it lies mostly with the iPhone. (I have a V1)

 

MobileSafari doesn't seem to like the way the share listing is generated dynamically (by javascript only if I found right)

 

Besides you can't access a share (not Safari's fault since it happens also on desktop browsers) by having an address  like that.

 

http://192.168.1.18:9000/shares/Mes_videos/  gives a 404 error. (not even listing denied)

But we can directly access a file with full path.

 

One solution would be that the user creates a simple "index.html" file for each  folder containing files and subfolders to access.

 

And so I can type http://192.168.1.18:9000/shares/Mes_videos/ in MobileSafari and have a list of the folder content since I put the index file in it.

 

Another way would be that the NAS generates itself a virtual index.html file for each folders when we want to access a share by giving the path to it.

 

A .m3u file cannot be used, MobileSafari doesn't handle it.

 

This is an example of the index.html I put in my " Mes_videos " share.

 

<html>
<head>
<title>Playlist</title>
</head>
<body bgcolor="white" text="blue">

<a href="iPhone_videos/ABBA - The last video.mov">ABBA - The last video</a><br>
<a href="iPhone_videos/Amy MacDonald - This is the life.m4v">Amy MacDonald - This is the life</a><br>
<a href="iPhone_videos/Anna Nalick - Breathe (2 AM).m4v">Anna Nalick - Breathe (2 AM)</a><br>
<a href="iPhone_videos/Delta Goodrem - In This Life.m4v">Delta Goodrem - In This Life</a><br>
<a href="iPhone_videos/Stanislas & Calogero - La d&eacute;bâcle des sentiments.m4v">Stanislas & Calogero - La d&eacute;bâcle des sentiments</a><br>

<a href="iBook_G4_14_Hard_Drive_Replacement.pdf">iBook_G4_14_Hard_Drive_Replacement.pdf</a><br>

</body>
</html>

 

" iPhone_videos " is a sub folder in my share, with this I can play the files supported by my iPhone. :smileyvery-happy:

 

But! NOT in SSL.

 

In SSL MobileSafari has no problem to list the files with the index.html but it cannot play them, this is caused I think by the fact that Safari must be sending directly a multimedia link to a QuickTime layer that is incapable of handling SSL.

 

But, the PDF file cached (unscrambled) by Safari could be opened without problem in SSL.

 

A possibility would be to use a VPN connection to the NAS (without SSL of course) to have access to multimedia files.

 

I hope my comments helped to advance in this issue. :smileywink:

 

: Re: LS-CHL vs iPhone
: thierryg92 March 19, 2009, 06:43:22 PM
   

HI

 

ls mini V 1.06

 

just a trick that must be confirm to bypass the "user is not allowed to access this share" message

 Create à share folder without access restrictions, allow web access anonymously to this folder.

try to connect with safari to buffalonas.com, you get automatically on this folder and a login button is accessible...log with your login/password...and now you can access your datas without the "user is not allowed to access this share" message.

 

It works for me with IRIS browser, a SAFARI based browser for windows mobile...

 

Confim me if that works for you too !!!

 

 

 

: Re: LS-CHL vs iPhone
: gerlo March 21, 2009, 05:03:25 AM
   

Great trick ! Works like a charm. I created a 'public' folder with anonymous rights. But this raises another issue: How do you create a public folder with write rights, where anyone can place documents without logging in ?

@colin: any news about the issues in this tread ? If the https issue cannot be resolved on the iphone, could it be possible to make the https setting dependent on the folder? This way you could create a http folder for your media and a https folder for your documents.

 

 

Message Edited by gerlo on 03-21-2009 11:06 AM
: Re: LS-CHL vs iPhone
: thierryg92 March 21, 2009, 10:56:25 AM
   

@ gerlo :

 

nice to see that works for you too...

I've searched a little how to create a public folder with write right..sorry i didn't find the way !!!

: Re: LS-CHL vs iPhone
: smoke90 March 22, 2009, 05:31:55 PM
   

Hey northernlights,

Thanks for fighting the good fight on this. I've experienced the same issue with my LS-CHL500L. I've followed everything in this post and all I could find that would work is creating a share that Allows Anonymous users. The iPhone will then see the user authenticated share folders. It's an okay work around, but by no means how it should be functioning. any news Colin137? Will the new iPhone App take care of this?

: Re: LS-CHL vs iPhone
: shein87 March 25, 2009, 12:23:53 PM
   

Hi

Setup:
LS-CHL 1.07 EU
iPhone 3G 2.2.1

 

I recently updated the Linkstation to the 1.07 (had 1.06 on it before working with iPhone)
I have read the post and have tried to make a blank share and make it anonymus. And i can confirm its working, but without it i can't get it to work.

Is there a new firmware on the way to correct this? 

: Re: LS-XHL vs iPhone
: jeffla April 07, 2009, 11:23:21 PM
   

Any updates?  My LS-XHL does not work with my USA iphone.  Standard error message.

 

LS-XHL (1.03)

iphone (2.2.1)

: Re: LS-CHL vs iPhone
: Colin137 April 08, 2009, 12:24:51 PM

shein87,

If it worked on 1.06, try getting that firmware version from the European Tech Support, they may have a copy.

 

jeffla,

What do you mean by "standard error message"?

: Re: LS-CHL vs iPhone
: jeffla April 08, 2009, 10:43:01 PM
   

After reading 8 pages everyone (almost everyone) has the same message: Error: 'User is not allowed access to this share'

 

So it is the standard error message to me.

: Re: LS-CHL vs iPhone
: Colin137 April 09, 2009, 03:58:19 PM
Ok I just wanted to clarify. Again, thank you all for your assistance and patience!
: Re: LS-CHL vs iPhone
: MaxWild April 10, 2009, 04:47:03 PM
   

I'd like to throw my hat into the iPhone not working ring as well!

 

I've also tried the public share trick but I've either done something stupid or this doesn't work for me. I no longer have to login immediately from the iPhone - I now immediately see the 'not allowed access' message. I then login with the button in the top left corner, and again see the 'not allowed access' message.

 

I have a LS Pro Duo on F/W 3.09

 

Adam

Message Edited by MaxWild on 04-10-2009 10:48 PM
: Re: LS-CHL vs iPhone
: northernlights April 15, 2009, 09:18:04 PM
   

So we're on the eve of nearly a quarter year with this fault Colin, with no other update than from other users (thanks folks) who seem to think the iphone problem may even have spread to non CHL models.

 

If true, that would suggest to me that an update to the iphone code is the problem. After a chat with our coders here, I can't see how rolling back the iphone code is such a big issue assuming you use CVS/SVN style code management systems.

 

Neither is it in the realms of inconceivability that in-house Buffalo testing could alpha test outwith a LAN for any adjustments to webaccess/authentication code; before releasing to the beta testers (in this case the consumer).

 

As it stands I have gone through 25% of my warranty period being 'patient'. At what point do I stop being patient & start billing you for my time as a beta tester?

 

<edited at request of mods>

 

Bottom Line: I'd like the Buffalo UK complaints address please. I'd also like this passed up to corporate & some sort of reference to assure me this has been done; thank you for your time & effort so far but I think I need this issue taken a little more seriously than it seems to be here.

 

Besides, I don't like making threats, makes me feel like a Bond villain.

 

Please PM me the details.

 

In the meantime, see here for what a changelog for a NAS (a no name popcorn hour clone) should look like, also note the time between updates.

Edited: Bad link & mod requested edits
Message Edited by northernlights on 04-17-2009 04:02 AM
Message Edited by northernlights on 04-17-2009 04:02 AM
: Re: LS-CHL vs iPhone
: jeffla April 15, 2009, 10:49:23 PM
   

I'm dissapointed that the description for the LS-XHL lists iphone support when it clearly doesn't.  I am within my return window and think I just may do it.  I really like the XHL but am frieghtened by the lack of support.  Whenever I call I have been treated well but have been told my current problem is a known issue and a firmware fix is on the way.  I was warned about Buffalo support before buying my XHL, and now wish I took their advice and picked up that Readynas Pro Duo that was dirt cheap locally :(

 

Give me some hope Buffalo.

: Re: LS-CHL vs iPhone
: Dustrega April 16, 2009, 02:07:27 PM

northernlights,

In reply to your post I would like to respectfully point out that once again this forum is mainly for consumers who have purchased their products in the US. Any support we offer here is to further our relations with our customers and support them in any way that we possibly can (even in different regions). For all legal actions, intents and purposes I would recommend contacting your regional corporate facility directly. We understand as techs that this has been a long standing issue and I will once again state that we are not the ones who develop the firmware nor do we write any changelogs. This is handled by a separate group of developers who compile the firmware. The findings have been noted and we have submitted them to the proper channels. Our firmware technicians need time to test, debug and possibly re-program the functionality that you wish to see. As far as the changelogs go I will once again restate and this is (again) as respectful as I can hope to be: we submit our findings as they are reported and we have requested time and again that a firmware changelog be written for each firmware update showing what bugs have been fixed. This is a forum for tech support and by no means do we take your posts as threats, however in response I will request that all legal claims and "talks with the boss" stories please be kept out. Thank you.

Message Edited by Dustrega on 04-16-2009 02:08 PM
: Re: LS-CHL vs iPhone
: jeffla April 16, 2009, 10:48:34 PM
   

 

Dustrega, I mean no disrespect,  but in reply to "Our firmware technicians need time to test, debug and possibly re-program the functionality that you wish to see."  I feel it never should have left Buffalo if the iphone support on the LS-XHL didn't work.  Maybe it did, but when I received my LS it has never worked with my iphone USA edge phone from day 1.  Even though one of the advertised features is iphone support for the XHL/CHL.  "

 

  Use Web Access for iPhone to ACCESS files on your LinkStation!  (taken from the CHL/XHL description page)


Someone should remove listing iphone support off your marketing materials until it actually does support the iphone.  When I called in, I was told it was a known issue for the XHL.  The XHL is only what a month or so old on it's original firmware, so I don't see how it could have ever worked.

 

If you know a way to make it work, let me know. 

 

Jeff

 

 

 

edit (1 hour later)  Sorry if I come across as an ass.  I hoped to stream music to my iphone from anywhere anytime.  It was a one of two features that pushed me towards the LS over the Readynas(that and the Readynas just seemed like overkill for my needs).  Everynight while laying in bed, I stew about the fact that I can't stream music to my phone and listen while I fall asleep like I had invisioned when buying the LS.  While at work I want to listed to that new ____ I downloaded via bittorrent that I can't because it doesn't work.  It really ticks me off.

 

 

 

Message Edited by jeffla on 04-17-2009 12:25 AM
: Re: LS-CHL vs iPhone
: Dustrega April 17, 2009, 06:21:21 PM
Believe me when I say Jeffla we're right there with you.  No disrespect is ever intended when I post on this forum I merely state the facts and what our policies dictate.  You raise a valid point in that the device should have been tested as working before it was approved for production.  However, at the time of approval this device was working and we have had scattered reports of people being able to connect to this device with their iPhone, but it is difficult to pinpoint where the problem lies and that is what we're trying to get to the bottom of.  You didn't come off as anything Jeffla and I understand your position.  We're doing our best here everyday to make sure that you are heard and once again believe me when I say your frustration is shared and noted.  My apologies for any aggressive behavior my posts may imply, but I try to help everyone in this forum as quickly as I can and I admit I might come off as a bit short.  Thank you again for your patience and your faith in us that we will continue to work on this problem.
: Re: LS-CHL vs iPhone
: MaxWild April 19, 2009, 03:16:12 PM
   

For anyone who is interested;

 

I have now downgraded my LS Pro Duo to F/W 3.08 (previously 3.09), and my iPhone browsing now works (it doesn't even require the public folder trick).

 

I know this doesn't help everyone, but it may help to track down where the bug crept into the code.

: Re: LS-CHL vs iPhone
: gerlo May 11, 2009, 03:17:10 AM
   

Any news on this subject ?

Has anyone tried the new 3.0 iphone firmware (beta) on the SSL problem ?

: Re: LS-CHL vs iPhone
: Dustrega May 17, 2009, 04:00:55 AM
I've heard of successful attempts here with our live devices I'll post more info as I find it.
: Re: LS-CHL vs iPhone
: AirKilroy May 27, 2009, 10:28:19 AM
   LS-XHL (1.03)
iphone (2.2.1)

Same problem. Tried everything to get around the issue that was mentioned in the thread, but I get the same error message on the iPhone, 'User does not have access to this share'.
: Re: LS-CHL vs iPhone
: ARimolo May 30, 2009, 09:14:19 AM
   Hi.

I have a LS-XH1.0TL and the same problem!
it is a shame that the BuffaloTech does not solve these problems! E-mails for the support are simply not answered!

When will we have a good firmware with no bugs??

Thanks a lot.
: Re: LS-CHL vs iPhone
: rinthos June 06, 2009, 01:07:19 AM
   

Just to add, same user access error message.

Apple iPhone 2.2.1 w/ LS Pro Duo 3.09.  occurs both when using buffalonas.com to redirect and when using the actual Ip on the specified port.  re-initialized but no change in behavior.

 

thanks!

: Re: LS-CHL vs iPhone
: tboo June 14, 2009, 06:59:22 PM
   So it's June and I'm not seeing any answers to this problem. What's the deal? As of this point, it would appear your products are not iphone compatible, despite continued marketing.
: Re: LS-CHL vs iPhone
: drmemory June 15, 2009, 01:27:12 PM

the LS-XHL just got a new firmware revision 1.10 for iphone issue

http://www.buffalotech.com/support/downloads/

: Re: LS-CHL vs iPhone
: Livingdog June 15, 2009, 01:31:36 PM
   ... and this firmware ver. this will work with the Linksttion Pro Duo currently running 3.09?
: Re: LS-CHL vs iPhone
: drmemory June 15, 2009, 01:34:56 PM
No, it is for the LS-XHL (Linkstation Pro with XHL - this has a different chipset than the LS Pro Duo).
Message Edited by drmemory on 06-15-2009 01:47 PM
: Re: LS-CHL vs iPhone
: tboo June 15, 2009, 01:43:26 PM
   Thanks , that's good news. Will the Quad also receive this update?
: Re: LS-CHL vs iPhone
: jeffla June 15, 2009, 01:51:21 PM
   

Installing as we speak.  Can't wait for iphone support to finally work.

 

Jeff

 

 

***and as expected, it works.  My iphone finally connects to the LS***

 

Thank you Buffalo for fixing this issue.  As you are well aware, it really ticked me off.

Message Edited by jeffla on 06-15-2009 02:09 PM
: Re: LS-CHL vs iPhone
: rinthos June 15, 2009, 06:27:33 PM
   

Any news on 1.10 and 3.10 for Linkstation Pro Duo to resolve this?

 

Again, both are available in Japan > 3 months...any way we can use the Japan versions?

 

Please advise as this is 1 of 3 issues that is acting as a large nuisance for our ls pro duo.

 

Thanks!

: Re: LS-CHL vs iPhone
: mrplow June 16, 2009, 09:51:58 AM
   When will we see the Linkstation Live (LS-CHL) update?
: Re: LS-CHL vs iPhone
: drmemory June 17, 2009, 10:39:56 AM

LinkStation Quad Firmware update for iphone and webaccess improvement, has been posted on the buffalo download site: http://www.buffalotech.com/support/downloads/

 

This is FW revision 1.10. Update your firmware if you are having issues using your iphone and web access to reach your files on the LS-Quad

: Re: LS-CHL vs iPhone
: morrisb2 June 19, 2009, 07:25:47 AM
   

Any word when an update will be available for the LS-WSGL/R1 (Mini)?

Thanks, great product so far...

: Re: LS-CHL vs iPhone
: rcdoms July 03, 2009, 10:05:59 AM
   

Hi everyone,

 

Just had my LS-CHL and like everyone i can't make use of my iphone for web access.

 

Is it possible that upon log-in into web-access it automatically loads default share folder where in permission is limited? When i say default share folder, i'm pertaining to the "share" folder that came pre-installed.

 

Can we delete that default share folder if we already have other folders? 

 

Just a thought....

 

: Re: LS-CHL vs iPhone
: rcdoms July 03, 2009, 10:51:48 AM
   

Hello,

 

I was able to make mine work. Seems my theory had some sense. The "share" folder in the Web Access>Folder Setup must be set to Allow Anonymous to make it work.

 

Even though it works i think this should still be fixed. It doesn't make sense that the web-access is so dependent on the "share" folder. What if the "share" folder is deleted? I reckon without the "share" folder the web-access might not work.

 

Tech Support... can you confirm this please? If i delete my "share"  folder would it be a big problem?

 

Where can we reset the default directory accessed by "web-access"?

 

Thanks

 

Message Edited by rcdoms on 07-03-2009 10:53 AM
: Re: LS-CHL vs iPhone
: MaxWild July 03, 2009, 10:57:20 AM
   

rcdoms

 

I think you are recreating the workaround proposed by thierryg92 on  03-19-2009 11:43 PM;

 


thierryg92 wrote:

HI

 

ls mini V 1.06

 

just a trick that must be confirm to bypass the "user is not allowed to access this share" message

 Create à share folder without access restrictions, allow web access anonymously to this folder.

try to connect with safari to buffalonas.com, you get automatically on this folder and a login button is accessible...log with your login/password...and now you can access your datas without the "user is not allowed to access this share" message.

 

It works for me with IRIS browser, a SAFARI based browser for windows mobile...

 

Confim me if that works for you too !!!


 

 

: Re: LS-CHL vs iPhone
: rcdoms July 03, 2009, 11:02:46 AM
   

Hi MaxWild,

 

Never really had thorough reading around, but yeah it is like that. I just think the web-access was developed to access the share folder by default causing the problem.

 

 

: Re: LS-CHL vs iPhone
: Dustrega July 04, 2009, 08:05:38 AM
If there were detrimental consequences for deleting the share folder then you wouldn't have the option of doing so ;).  Furthermore, the web access utility was developed to allow whichever root folder you specified to have access to them.  This setting is of course determined in the Share Folder Setup section of the Web Access options.
: Re: LS-CHL vs iPhone
: rcdoms July 04, 2009, 08:16:23 PM
   

Simply disabling web-access for the "share" folder under Web Access>Folder Setup>Web Access Settings results to the same problem (only works with Allow Anonymous), what more if it was missing? So... "detrimental consequences" ... ??? I'd say so. :smileywink:

 

I guess the web-access utility has a problem then because even if i didn't set user X1 to have access to "share" folder, it's still trying to be loaded with Web Access. Again, seems to be the cause of the problem.

 

I guess it may be a bug and that's why we're trying to investigate. Try not to be mislead by something obvious and maybe do some investigation yourself.

Message Edited by rcdoms on 07-04-2009 08:23 PM
: Re: LS-CHL vs iPhone
: freakthemighty July 06, 2009, 04:05:56 AM
   

hey there......same problem with new iphone 3gs and firmware 3.0 on the iphone and firmware 3.07 on the linkstation pro duo 1tb

 

user is not allowed to access this share 

: Re: LS-CHL vs iPhone
: freakthemighty July 06, 2009, 08:39:46 AM
   

and the linkstation live (LS-CH1.0TL) with firmware 1.07 is still not accessible with an iphone 3gs and firmware 3.0, too!

 

user is not allowed to access this share 

: Re: LS-CHL vs iPhone
: rcdoms July 06, 2009, 07:57:50 PM
   

Hi freakthemighty,

 

Did you try setting the "share" folder in web-access as "Allow Anonymous"? Try doing that and test it out again.

 

My setup is the following;

 

LS-CH1.0TL firmware 1.07

iPhone 3.0

web-access "share" folder set to "Allow Anonymous"

 

I have 2 other folders named public and private set to allow access to users/groups under the web-access utility page.

 

: Re: LS-CHL vs iPhone
: jeffla July 06, 2009, 09:45:14 PM
   

One thing you guys can try is go to: 192.168.20.108:9050

 

Of course you replace my linkstation's ip address with yours.  Basically in the end, the web access to the iphone and the twonky media server look/work identical.  Before buffalo fixed the iphone support for the xhl I just went to the :9050 address and streamed media that way.  Once they fixed the :9000 web access for the iphone, they pretty much work the same.  They are not the same, but close enough.

 

Try out the :9050, and when they eventually fix the :9000 web access you will see that web access on the iphone looks almost the same.  Web access on the iphone is not at all like it is on a pc.

 

Hope this makes sense.

: Re: LS-CHL vs iPhone
: freakthemighty July 07, 2009, 06:12:50 AM
   

this works!

 

setting the share folder to "allow anonymous" brings me access to the ls live with an iphone....not the way it should work,but a way it could.

 

do you have access to your "allow all groups and users" folders with your iphone?

 

also yesterday i got my timemachine working.

here are my setups:

 

on the adminpage under timemachine i typed in my computername / not longer than 9 letters and without a space (system/sharing/computername) with my ethernetadress copied and pasted (system/network/more options/ethernet)...

then i pressed apply and it took about 3 minutes to create a .sparsebundle on an folder that is not setup for webaccess and that is password secured....after that i started timemachine, entered the password and timemachine needed about 4 hours to backup 116gb of data.

 

so....itunes server is working.....bittorrent is working (for security reasons: with a folder that is not setup for webaccess)....timemachine is working...and i get unsecured access to the hd with an iphone...

 

better than yesterday! 

 

 

 

: Re: LS-CHL vs iPhone
: MaxWild July 07, 2009, 06:26:41 AM
   I suspect you will find this is nothing to do with the default 'share' folder specifically. As long as at least 1 folder allows anonymous access then the iPhone browsing works (as per earlier posted workarounds).
: Re: LS-CHL vs iPhone
: gerlo July 07, 2009, 06:40:58 AM
   @jeffla: There are two bugs reported in this thread : the 'cannot acces folder'  problem and the 'SSL stream' problem. To which one are you referring ? What problem is solved when using port 9050 ?
: Re: LS-CHL vs iPhone
: freakthemighty July 07, 2009, 03:59:53 PM
   

exactly this is what i meant....sorry, if it sounds different to you

 

if one is set to anonymous the iphone gets through and the other folder permissions (all groups and users) work

: Re: LS-CHL vs iPhone
: rcdoms July 07, 2009, 07:25:25 PM
   

Freakthemighty... do you have a folder named "share" or you've defined new folders? Just curious.

 

 

: Re: LS-CHL vs iPhone
: freakthemighty July 08, 2009, 02:58:35 AM
   

both. i have a folder called share (allow anonymous) and two other folders (one is not set-up for webaccess and one is set-up to allow all groups/users)

 

 

: Re: LS-CHL vs iPhone
: gerlo July 11, 2009, 08:31:54 AM
   

Can anyone at Buffalo tell me why there are firmware updates for two other models of the linkstation and not for the CHL ??

 

: Re: LS-CHL vs iPhone
: cpressey July 26, 2009, 06:13:16 PM
   

I, too, am unable to get my iPhone 3G (Software v 3.0) to connect to my LS-WGTL/R1-V3 (Linkstation Pro Duo 2GB).

 

I have tried the "fix" suggested of creating one shared folder with anoymous access enabled, and that does not work for me.  I am eternally presented with the "User is not allowed to access this share" error.

 

My setup is as follows:

 

Firmware 3.09

Shared Folder Service Setup Appletalk: Enable

Shared Folder Service Setup FTP Server: Enable

Shared Folder Setup Support: windows, Apple, FTP

Shared Folder Attributes: Read/Write

Recycle Bin: Disable

Access Restrictions Enabled

Group: (A group of users for my network) with read/write access

User: All users in above group have also been given read/write access

Web Access Folder Settings: Allow All Groups/Users

Web Access Servce: Enable

HTTPS/SSL: Disable

use Buffalo NAS: Enabled

UPnP: Disable

External Port: 9000

 

** Addendum

I have disabled all authorization, enabled anonymous access, restarted the entire Linkstation....   and still unable to login on iphone.

 

Does 3.08 firmware confirm as working for iphone? will downgrading to 3.08 result in any data loss?  

 

 

 

Message Edited by cpressey on 07-26-2009 06:32 PM
: Re: LS-CHL vs iPhone
: PeteD August 24, 2009, 12:06:05 PM
   

Ok, so when is this going to get fixed?

 

I sent a mail to Buffalo about this and got no reply whatsover!

 

I'm getting really F^(£ed off with Buffalo over this now. Nothing seems to be being done about it. They have released a firmware update for a later hardware version, but nothing for the original V1. Seeling a product avertised as having a feature that it clearly does not have is illegal in the UK!

 

I wont be buying a Buffalo product again if this is what we can expect from them!

: Re: LS-CHL vs iPhone
: Memoryman August 24, 2009, 12:38:35 PM
   

cpressey - 3.10 fixes the 3.09 iphone/webaccess issue for LS-WGTL/R1

: Re: LS-CHL vs iPhone
: MaxWild August 24, 2009, 02:39:49 PM
   

 


cpressey wrote:

I, too, am unable to get my iPhone 3G (Software v 3.0) to connect to my LS-WGTL/R1-V3 (Linkstation Pro Duo 2GB).

 

I have tried the "fix" suggested of creating one shared folder with anoymous access enabled, and that does not work for me.  I am eternally presented with the "User is not allowed to access this share" error.

 

.....

 

Does 3.08 firmware confirm as working for iphone? will downgrading to 3.08 result in any data loss?  

 


 

 

 

I reported a while back that my Pro Duo fixed this issue by going back to 3.08. No data loss occurs as the downgrade only changes the system partition, not the data partitions.

: Re: LS-CHL vs iPhone
: Colin137 August 26, 2009, 10:52:04 PM

Just wanted to let you all know, we're still working on this issue.

 

As you'll know if you read this thread through, there are two distinct issues. One we are working on, the other we are unable to fix.

 

The "user is not allowed to access this share" issue is the one we're working on.

 

The problem with playing music over SSL is a separate issue, and is not something we can help, unfortunately. The Quicktime player that the iPhone uses apparently won't work with streaming over an SSL connection.

Message Edited by Colin137 on 08-26-2009 10:53 PM
Message Edited by Colin137 on 08-26-2009 10:53 PM
: Re: LS-CHL vs iPhone
: schuss August 27, 2009, 09:48:08 PM
   Just chiming in - I have firmware 1.05 and an iPhone 3GS.  I've tried the anonymous share trick and that didn't work for me.
: Re: iPhone web access
: mark117 August 28, 2009, 06:51:33 PM
   

Hello,

This is my first post.  Just recently purchased my first Buffalo product - the pro duo linkstation LSW20TGLR1.  It was the iPhone feature that helped to make my decision.

While I can access the linkstation from my pc's, the Iphone gives me the "user not allowed error message".

 

It is frustrating - so please - if a fix is found - be sure to post.

 

My firmware is 3.09

iphone 3G

: Re: iPhone web access
: PCPiranha August 29, 2009, 10:05:05 AM

Mark, please read the thread before posting.  Your firmware needs to be rolled back to 3.08.  I have also answered this in another thread for you.

: Re: LS-CHL vs iPhone
: mark117 August 31, 2009, 10:36:18 AM
   

Colin137 & PCPiranha,

Just to be sure I understand...when you say "we're working on", does this mean there will be a firmware update released in the near future - but that having an SSL connection with the iPhone will not be a possibility?

I'm trying to decide whether to "roll back" my firmware to 3.08 (my recent purchase came with 3.09).  And while the forums here have been semi helpful, the info I received from Buffalo's "support" does not seem to be on the same page at all.

Thanks for your help!

 

Pro Duo LSW20TGLR1 (3.09 firmware)

Win XP

iphone 3G

: Re: LS-CHL vs iPhone
: PCPiranha August 31, 2009, 02:42:22 PM

"Just to be sure I understand...when you say "we're working on", doesthis mean there will be a firmware update released in the near future -but that having an SSL connection with the iPhone will not be apossibility?"

 

This is correct, the SSL is a limitation of quicktime.  The "user is not allowed to access this share" should be fixed in the next firmware --as far as I know.

: Re: LS-CHL vs iPhone
: mark117 September 01, 2009, 09:40:35 AM
   

Thanks!

: Re: LS-CHL vs iPhone
: gerlo September 01, 2009, 09:54:35 AM
   

@colin137:

1. the ssl problem is probably due tue the fact that buffalo is using a self-signed certificate (issued to & from 'Internet Widgets Pty Ltd' . Maybe that can be changed, but i don't know every user should have his own certificate then. 

2. it should be nice if the ssl setting could be set at the folder level, so that one could have a folder with ssl (for documents etc) and one with ssl (for streaming media). Of course this means that two different ports have to be used. 

: Re: LS-CHL vs iPhone
: Colin137 September 01, 2009, 02:37:21 PM
Based on what my engineers told me, SSL is not supported by the Quicktime specification.
: Re: LS-CHL vs iPhone
: ddalbiez September 28, 2009, 01:43:38 AM
   

Hello,

Is the problem regarding access via an iPhone to a LS-CHL ( "user is not allowed to access this share" ) now solved? I have a LS-CH1-OTL-V2 firmware 1.10.

Thanks.

Dom

Message Edited by ddalbiez on 09-28-2009 01:47 PM
: Re: LS-CHL vs iPhone
: mpfaff82 September 30, 2009, 05:46:43 AM
   

I am using a LinkStation LS-XH1.0TL (FW1.20) and the only way to access via iPhone 3G is having at least one folderpermission set to "anonymous". Now in second step you can login using a registered account. In my oppinion this issue should be solved as soon as possible or this function should not be promoted. Hopefully it is fixed soon because I am not happy being a "Beta-tester".

 

Best regards

 

mpfaff82

Message Edited by mpfaff82 on 09-30-2009 07:21 AM
Message Edited by mpfaff82 on 09-30-2009 07:22 AM
: Re: LS-CHL vs iPhone
: ddalbiez September 30, 2009, 07:15:13 AM
   

Thank you, mpfaff82. I discovered that i could connect from my iPhone 3GS to my linkstation using FTP, but at this stage, I cannot secure the connection ( it does not require authentication ) which is really a problem ( I posted a message on this subject this morning, no answer yet).

Dom

: Re: LS-CHL vs iPhone
: mpfaff82 September 30, 2009, 07:20:29 AM
   German Support: Knowen issue with Iphone as soon as solved a new FW will be released
: Re: LS-CHL vs iPhone
: Tikkaspecial October 07, 2009, 04:07:01 AM
   

The Public folder allowing Anonymous usage workaround worked for me too.

 

However, I have another issue that is not mentioned on here.  When I am home on my network and I try to stream an MP3 or MP4 file I receive a message saying that I am not authorised to access the file. However, when I am away from home (on 3G) logging in as the same user, it streams both MP3 and MP4 files with no problems at all.

 

I could (kind of) understand if it was the other way around. Does anyone have any idea why this is happening?

 

iPhone 3GS - OS3.1 - LS-CHL

: Re: LS-CHL vs iPhone
: peternie October 09, 2009, 03:10:12 AM
   

Hi there,

 

After weeks just a short question ! What is so complicated to offer the new firmware for LS Pro Duo in the German download section ? I still receive standard email-replies from the support team. I'm tired of being put off and receiving statements like "We will provide a new version if we think it is required". Hello ??? Do you know that the box cannot be used as designed since the last update in January this year ??

 

I'm disappointed and really hope that you can offer the download immediately !

 

Regards,

Peter

: Re: LS-CHL vs iPhone
: peternie November 03, 2009, 08:22:09 AM
   

And another month without any change. Guys, sorry for being a pain in your neck, but please release the firmware for German customer. I'm really concerned !

 

Peter

: Re: LS-CHL vs iPhone
: PCPiranha November 03, 2009, 02:52:40 PM

You would want to contact your local support and talk to them about it.  We are happy to help anyone troubleshoot our devices, but this board is the US/Canada support board so the emails you are receiving most likely aren't us.

: Re: LS-CHL vs iPhone
: peternie November 04, 2009, 07:45:18 AM
   

Thanks for your reply. Unfortunately my support told me that I should stop asking them for new firmware, they would decide if a new firmware is necessary to fulfill customer requirements.

 

I know that this is nothing you deal with, but in German we say that they are "sitting on a high horse" without understanding customer satisfaction.

So we have no chance to get a new firmware soon. What a pity !

 

Best regards,

Peter

: Re: LS-CHL vs iPhone
: Tikkaspecial November 04, 2009, 09:50:58 AM
   

I am currently working in Belgium and that is exactly the kind of customer service you get here too.  Coming from the UK it is quite a culture shock at times.  Maybe you should complain to Sling US directly about the (lack of) support you are receiving. If that's even possible.

: Re: LS-CHL vs iPhone
: mpfaff82 November 16, 2009, 04:54:19 AM
   

It seems as if no one is interested in changing anything. Hopefully they will fix it accidentally with another FW-update. ;)

: Re: LS-CHL vs iPhone
: ddalbiez November 16, 2009, 07:14:25 AM
   

Strange! Now I can access my shares via my iPhone through BuffaloNAS. And I promise I did not change anything on my HD! Something happened during the end of October/beginning of November.

Dom

: Re: LS-CHL vs iPhone
: titanic522 January 07, 2010, 06:04:37 PM
   

Hi everybody!

I recently buy a Link Station Live, everything is OK (DNLA with Sony Bravia, TimeMachine...) BUT:

 

same problem with "User is not allowed access to this share" from my Iphone 3GS 3.1.2 and Link Station Live LS-CH1.0TL-EU Firmware 1.21.

 

Connection OK from  Vista and MacOsX... but not from my Iphone!!!

 

 

Is anybody has an idea...

 

Thanks

 

: Re: LS-CHL vs iPhone
: Tikkaspecial January 08, 2010, 05:06:19 AM
   

Did you create the Public folder as described earlier in this thread?   This fixed the same problem for me.

: Re: LS-CHL vs iPhone
: JoshC January 11, 2010, 02:43:02 AM

You need to create a Public Folder and set it to allow anonymous.

: Re: LS-CHL vs iPhone
: ngood77 January 30, 2010, 12:15:24 PM
   

Hi All,

 

I would be very grateful if you would be so kind as to help me out re. the iPhone issue.  I have read the whole of this thread and think I have tried out pretty much every combination but still cannot see my files via the iPhone.

 

This is what I have : LS-CHL 1.0TB v2 fw 1.21, iPhone 3.1.2.

 

This is what I have tried :-

When I access my NAS site (www.buffalonas.com/ngood77) I can see the folders (see screenshot at link below) but when I click on a folder it simply flashes grey momentarily (to signify I have clicked on it) but then does nothing.  What should happen of course is that I get taken to the files within the folders.

 

Feel free to try this yourselves from your iPhones, the Public folder is Anonymous and there is one music file in it.

 

Many thanks in anticipation of your ideas,

 

Nick.

 

iPhone folders

 

: Re: LS-CHL vs iPhone
: mpfaff82 January 30, 2010, 12:28:23 PM
   

Hi,

 

I just tried to access your PublicFolder and it worked well. I could start playing the mp3 with my 3G. So I could not reproduce your problem. (I was not logged in as a user I just entered the folder.

 

Best regards

: Re: LS-CHL vs iPhone
: Spink February 06, 2010, 04:51:13 AM
   

Hello all,

 

right I have just read through this entire thread and I am just not happy!!! I spent around 3 hours yesterday setting up my friends Nas (LS500CHL)

and finally got web access working with various issues, won't go into the details here but the good news is web access works).

 

Friend has firmware 1.10 (I know its not the latest but its newer than a few of you who were having the I-phone share issue). Now the quick fix solution of creating another share folder just doesn't seem like the best solution as its not a work out of the box product and it seems that because this work around has happened Buffalo have given up on trying to fix it. Ironically my HTC Hero can access the drive fine, from his network, 3g and my home network, but its not fully supported on the browser so I can't actually scroll down the file list. So why can it work on my unsupported device and not his. I don't want to set up another share folder for him I just want the dam thing to work, but if that is the only solution then so be it. Has there been any development for the i-phone support yet or have Buffalo really given up and thought well pucks it someone else has done our job for us lets not bother?????

 

Please help as I am so close to throwing this thing out the window (if I have any more issues when I go over!!)

This is just not good enough!!!

 

 

: Re: LS-CHL vs iPhone
: Dustrega February 12, 2010, 03:11:03 PM

Spink wrote:

Friend has firmware 1.10 (I know its not the latest but its newer than a few of you who were having the I-phone share issue). Now the quick fix solution of creating another share folder just doesn't seem like the best solution as its not a work out of the box product and it seems that because this work around has happened Buffalo have given up on trying to fix it.

 


I understand your position that a product should work out of box, however what you're essentially saying (and I am simply paraphrasing) is that a device that could sit on the shelf for 6 months while other devices are making updates and changes to their protocols should work without issue upon being opened up.  This is why we have firmware updates and forums with workarounds such as this.  We're not trying to inconvenience you with suggestions but these are workarounds that have worked for other people and shared for this very reason.  Instead of coming on to the forum and in your very first post complaining that you don't want to try a workaround, why not try it first and tell us if it worked for you?
: Re: LS-CHL vs iPhone
: Spink February 15, 2010, 02:49:35 AM
   

Hi Dustrega,

 

I appreciate what you are say but you have completely missed the point!!! Yes I do want a product to work straight out the box doing what it says it does on the box that should be a given otherwise it becomes misleading and the ASA plus the OFT should either fine or remove the product.

 

The reason that I have I have not tried the fix is because my client works for a government agency and has a lot of sensitive data on his drive and I am not willing to try something that could potentially compromise his security.

 

Yes I do realise that it was my first post but after going through this entire thread it is clear that the product doesn't do what it is supposed to do and that Buffalo haven't really addressed the issue properly, without the hard work of consumer there wouldn't be the work around.

 

So yes I am rather angered by the lack of support from Buffalo. I have worked in IT for many years and I do know how forums work as I use them for both being helped and helping others.  I am not overly convinced my client will be to happy with having to work around the issue rather than having it fixed properly and as someone that provided him with a service I feel that I should not be put in a position where my reputation is going to be put at risk due to advising this product is the one that is right for you only to find it doesn't do what it is supposed to do, I have never had any issues with buffalo personally, unfortunately every buffalo drive he has had seems not to do what its supposed to do, he has two of these hard drives and wither one will work on his I-phone. it does seem to be a limited problem but it also is going twice as bad for him (and in turn me!)

 

So please understand I am not having a go at anyone individually I am just really disappointed in the product and worried that he will go elsewhere for his service, due to Buffalo. I hope that clears it up


Dustrega wrote:
I understand your position that a product should work out of box, however what you're essentially saying (and I am simply paraphrasing) is that a device that could sit on the shelf for 6 months while other devices are making updates and changes to their protocols should work without issue upon being opened up. This is why we have firmware updates and forums with workarounds such as this. We're not trying to inconvenience you with suggestions but these are workarounds that have worked for other people and shared for this very reason. Instead of coming on to the forum and in your very first post complaining that you don't want to try a workaround, why not try it first and tell us if it worked for you?

 

: Re: LS-CHL vs iPhone
: rvee March 28, 2010, 01:32:45 PM
   

Hi,

 

Newbie here with a couple of questions.

 

My kit:

Linkstation pro duo: LS-W2.0TGL/R1-V3  running fw 3.09

Iphone 3g running 3.1.2

 

I have the issue Error: 'User is not allowed access to this share' when trying to connect via iphone both locally and remotely.

 

Having done the obligatory 'read the whole thread' and tried the workaround(s) without success, a couple of questions:

 

I've downloaded the 3.10 (beta?) fw from here: ftp://24.153.165.234/disk1/share/LS Pro Duo/2 usb model/

a) Will this fix the issue?

b) Albeit unlikely, can someone confirm that updating to this (beta) fw will not cause any data loss?

 

Thanks in advance

 

Finally a couple of suggestions:

 

1. The thread is long and rambling. it covers different issues, different models, some workarounds and some downloads - Mods please consider tidying this up and condensing this down to a readable post / howto / link.

2. Go easy on people who are understandably upset with their buffalo products not working as expected. For the most part it looks like they have tried support to no avail and ended up here of their own accord only to be greeted  with a gruff go 'Read the thread'.

: Re: LS-CHL vs iPhone
: cacace July 01, 2010, 07:31:58 PM

It worked!

First I called tech support about my iPhone getting the error (User is not allowed access to this share) and they said that they were unaware of any such issues. He very politely told me that it must be something Apple did when they updated my phone because he and the engineers have been very frustrated with Apple changing things and constantly breaking Buffalo product features. However, the iPhone has had this problem since I got it 8 months ago!

So a few days after the call with tech support, on a hunch, I came here to this forum and found the solution!

I added the folder 'share' to my BuffaloNAS and gave it Anonymous access rights and bingo, the iPhone is now access files!

:smileywink:

: Re: LS-CHL vs iPhone
: Dspadic March 31, 2011, 10:45:35 PM

Good Evening:

 

I'm not sure if this is old news or not, but I recently updated my firmware to Version 1.07 (I know it's the old model) and had the log on issue where the user is not allowed access to the share. After playing with the options, it occured to me the issue might be similar to Microsoft's Active Directory profiles on their servers so I Selected Shared Folders - > Shared Folders Setup tab on the left hand side of the admin webpage. From there I enabled the Windows, Apple, and FTP check boxes and also enabled the Access Restrictions check box. I have a User Name "Bob" under the Group name "Admin" and proceeded to move my Group Name Admin to the Read/Write Group Access Restriction box as well as the User Name Bob to the Read/Write User Access Restriction box. I proceeded to save the changes, and cleared my cookies, history, and cache on my iPhone 4 and attempted to log in again. This time I was challenged with a user name and password screen as before, but after I entered the correct information was able to access the previously unavailable share. This has resolved the annonymous log on issue, and should offer a solution to those worried about leaving their Linkstation open on the Internet.

 

Best Wishes,

 

Doug