Friends,
Here is how things stand right now with compatibility issues between our products and OS Lion in regards to Time Machine:
LinkStation:
We have sped up the vetting and QA process that we usually go through when releasing firmware revisions to get you an update to get you all up and running. Note that this is a BETA release and there maybe bugs that we have not had time to iron out yet. So please be aware. Here is the link to the update:
http://www.buffalotech.com/support/getfile/ls_series-153beta_fwmac.dmg.zip
And the How-to:
http://www.buffalotech.com/support/getfile/ls_series-153beta_fwmac_en.txt
This only works with the following LinkStation products: LS-XHL, LS-CHL, LS-WXL, LS-WSXL, LS-VL, LS-WVL, LS-QVL, LS-XL Series
BTW this update now allows you to backup multiple Macs using Time Machine to the LinkStation instead of only one.
CloudStor:
The CloudStor will not get an update to resolve this issue until August 29th, and I am sorry about that. I will however tell you why (and also give you a sneak peek). We have been developing an update to the CloudStor with a host of really cool new features. Because we are a month away from updating the whole firmware package, the engineers are unable to put out a Beta because there would be a whole host of things that would no longer work or work poorly. Here are a couple of things that will go into the new firmware to, hopefully, hold you over:
RSS support for BitTorrent
New GUI
Private and Public Shares
Designate Multiple Users
USB Drive Support
TeraStations:
We will have a new updates starting late August, we will most likely not have beta firmware as these are Business grade units and as such their firmware gets extensive testing.
Regards,
Jay Pechek
Public Relations Manager
Buffalo Technology
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Office 512.349.1333 | Mobile 512.739.7275
11100 Metric Blvd Ste. 750 | Austin, TX 78758
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Jay,
I understand that these are beta releases for certain versions of the Linkstation series. Do you have any information on other models being supported once this firmware is launched out of beta? Specifically, a few of use on the original thread were asking about LS-QL models....the Quad models before the LS-QVL.
Thanks,
Allan
Thanks Jay !
Hi Jay,
good to see you responding, thanx alot. Hope the LS-WTGL? is on your list as well.
Cedric
Just updates to 1.53. update went well but know I can't sign back on. when I try to acces using IP address I get the sign on page but it is not in english and it will not accept my log on info. I can access the info on the harddrive at least that works, I have a LS-CHL1.5.
Allen and Cedric,
LightKid in the other thread posted this:
It looks like a hack for Lion itself that might be able to get you up and running until Buffalo can get your product's firmware updated.
Legalish Note: as an official Buffalo representitive, I am in no way recommending this to you. I am just informing you that this post exists. Buffalo advises users not to "hack" or modify thier operating systems in anyway even if I, personally, may have done this last night at my house (After I made a full system backup to my portable HDD) and it seemed to work perfectly. Again Buffalo recomends that you wait.
Regards,
Jay Pechek
Public Relations Manager
Buffalo Technology
_________________________________
Office 512.349.1333 | Mobile 512.739.7275
11100 Metric Blvd Ste. 750 | Austin, TX 78758
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Jay,
Thanks for the heads up. I'm really not interested in the workarounds. I am willing to wait, as long as I know I have confirmation my model, LS-QL , will have a firmware update.
If a firmware update won't be available, I'll have to reconsider my purchase. I do like my Buffalo, and don't want to get rid of it, I hope it can stil be useful to me.
Thanks again for the updates,
Allan
Are there any plans to support the HD series? (speficially LinkStation 250GB 1Gb Ethernet - HD-H250LAN?)
Hi there
would be great to get some information for LS-QL as well.
Quite risky to operate without any backup.
Thanks a lot!
Michael
Can someone make this a sticky so that users do not create new threads with the same issue? And this thread has the info they need.
Thanks!
I have an LS-VL that I have successfully updated to firmware v1.53, but I cannot set it up for Time Machine. In webadmin, I navigate to Extensions : Time Machine, click the radio button to "enable" Time Machine and then select the folder that is set up as an Apple share with read/write access. However, I never get any form titled "Mac Information". There is no place to input the Target Host Name or Target MAC address. That form just does not appear below the Time Machine form. What's going on? How do I get to the form to input the Target Host Name and Target MAC address? Thanks.
LS-CHL and trying to update for a Mac with Lion. I can view the drive using Navigator but the update tool says that there are no Tera/Linkstations that require an update.
Help?!
Don't worry - I think I might just need to install some older firmware before installing the latest one.
Nope - on 1.12 and getting the messsage that I stated in my previous post.
Any help please?
Looking closer at this, my LS-CHL has the blue interface - does that matter?
Hi Jay,
I have a LS-CHL but it's hardware version one and the beta won't install on my drive. I have been working with your technical support team for 4 weeks and was told for 3 weeks that there was no problem with using Time Machine on OSX Lion. I am incredibly frustrated with the level of support that I have received to date, but you seem to be more knowledgeable about this issue than your support staff.
Can you confirm that there is a fix in the works for LS-CHL v1? I have been a Buffalo customer for 5-years, but I am considering switching to QNAP since I haven't had a proper backup in over a month and haven't been given any information that my problem will be resolved in a timely fashion. I also did not appreciate your support team telling me there was no problem--Seth Z was particularly condescending until last weekend, when he finally acknowledged the issue, but provided no additional information.
Thank you for being the one person in your company that understands the importantance of communicating updates with your customers.
Ben
@Spooky there are two hardware versions of the LS-CHL and the beta won't run on version 1, which you have. I am in the same situation as you.
I have a Linkstation LS-CH1.0TL-V2. I've updated to firmware 1.53 and that is the version listed in NASNavigator2. However when I try to log in to access the settings my user name and password are accepted but then I get the following error message;
"The current session has expired. Please sign in again.?"
...and get sent back to the login screen.
I can access my files but cannot write to the drive, when I try I get the following message
"folder does not exist"
If I default to factory settings (by turning off and holding down the function button) will this sort out my issue and keep all the files I have on the NAS?
Ben,
Let me say first that I am sorry for your lack of support from one of our techs, I will make sure that it is addressed.
As for the LS-CHL v.1 I have been told that our engineers are working on the firmware for the currently shipping models and then they will release updates for the previous generation, unfortunately, I was not given a timeline. I am going to assume that it will most likely be the end of August/early September but, again, that is an assumption. I have asked for clarification.
Again, I am sorry for your lack of support.
Regards,
Jay Pechek
Public Relations Manager
Buffalo Technology
_________________________________
Office 512.349.1333 | Mobile 512.739.7275
11100 Metric Blvd Ste. 750 | Austin, TX 78758
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I regret to report that this update didn't work with my LS-WXL53D. I'm ok until the unit starts Rebooting and counting down, but then I get an error message and the red "Info/Error" light is blinking on the NAS unit itself. Wait. Hold on. The Rebooting process started again, the red Info/Error light is off, and the Power light is blinking. Rebooting in 60 seconds....59...58....57.....now it's Rebooting again.....with the blinking Power light....I seem to be stuck in a cycle here. Now what?
Hold the phone! It worked after all! The update went through 3 or 4 reboots, but then it stopped. I then asked for a manual Time Machine backup, and it started backing up as normal. Hooray!!
The update continues to chug along. I haven't updated TIme Machine in ~2 weeks, and this update is taking awhile to backup >13 GB. But it looks like all is well.
I have to say that it really is not acceptable. I am supposed to wait without any backups and possibly lose valuable data due to an issue that you should have been aware of for quite some time. Other providers appear to have this in hand - why have Buffalo not been on top of this? I will now have to consider buying new equipment that will actually work.
spooky wrote:I have to say that it really is not acceptable. I am supposed to wait without any backups and possibly lose valuable data due to an issue that you should have been aware of for quite some time. Other providers appear to have this in hand - why have Buffalo not been on top of this? I will now have to consider buying new equipment that will actually work.
It will work, as has been stated several times, just use FTP!!!
FTP? Are you serious? I don't get the point of your response. You know full well that Time Machine backups are what I am talking about. Are you sure you don't work for them, as you certainly seem to defend them very actively.
I have a LS-CHL now with 1.5.3 beta firmware. But my Time Machine is telling me that AFP is not working.
Does anyone have an setup instructions for setting this up to work with Lion Time Machine??????
I.E. Do I have to mount it somehow first using afp????? I have been mounting the drive using smb://
Update: Time Machine has been working perfectly with my LS-WXL53D since I updated the firmware on 1 August.
Davo,
I disagree, where does it say that if an item is discountinued , it has 'lower' priority. Furthermore, if it is still under warranty, it should have the same priority as active products.
The only folks that woud lower the priority are lazy Sr Managers in Development and Support who don't want to do their jobs and support the customer
And FTP doesn't work for USB drives that are plugged in to the LinkStation
ajreynolds23 wrote:Davo,
I disagree, where does it say that if an item is discountinued , it has 'lower' priority. Furthermore, if it is still under warranty, it should have the same priority as active products.
The only folks that woud lower the priority are lazy Sr Managers in Development and Support who don't want to do their jobs and support the customer
SOoooo, by your logic, a unit that seized production years ago (for example) would have the same proirity as a unit that is currently in production..... yeah good luck with that!
tarbob wrote:And FTP doesn't work for USB drives that are plugged in to the LinkStation
?Umm, yes it does actually!
Davo,
Not years ago, more like 18months ago. It all boils down to the customer support organization and how much they are willing to stand by their products and their customers.
And, if this is such a strange idea, why does the ECC place product support at 7 years ?
It comes down the Buffalo's lazy Development and Support teams, instead of fixing/keeping up with models they built, they just focus on the new products, and screw everyone else.
And that is why Synology is going to get all of their business.
Wondering what the word is about the 1.53b firmware (Linkstation Pro XHL - 1TB). Anybody having any issues with it I should be aware of before I install it? Don't want to mess up my backup drive, though I don't like going without backups either. Relatedly: any word as to when the full (non-beta) version will be out?
Just to let you know, firmware 1.53beta for my LS-WVL is working great and I have 3 Macbook Air's backing up to it now. Kudos to Buffalo for coming up with the patch so quickly. I do have a Quad on my network though and would appreciate it if you could patch that too.
I did not say I needed to access data.
You are quite right though, I really need to stop complaining about it. After all, I am only a customer. I'll try telling that to any unhappy customers and see where it gets me (or I would if I had any that were unhappy). How about you give it a go as well and let us know how it works out for you.
I have a LS-CHL - that is not discontinued as far as I can see - it seems they have updated the product though, and in a very short time. and abandoned their V1.
However much you want to defend Buffalo, they have had months to sort this out and the situation has been known about for months.
How about you stop responding to my posts FFS! I would love Buffalo to respond instead.
I guess we lost PRPechek?, haven't heard from him in a week.
PRPechek is still here - he's been on some other forums and he's working on several customer things at once, while pushing Japan for faster releases of FW.
The release for FW1.54 is due within a few days, for USA download release.
Thanks Jay for the update
Thanks Jay - please keep the LS-QL in mind. there are many of us out here...
Thanks Jay.
BACKGROUND
I previously installed 1.53beta on my LS-WXL without too much trouble if you ignore the fact that i had to change the language and set up all the ACL all over again.
I see that BT release an official 1.54 which I have tried both the WIndows and MacOS updater, neither of which work. The WIndows updater transfers the firmware, then seems to proceed to write the frmware. Unfotunately when it gets to the end the updated reports an error and terminates the firmware update. The Mac OS version reports a communication problem almost from the start claiming that it could not authenticate.
REPLY REQUESTED
Has anyone else observed a similar problem and what if anyting am I doing wrong that might be causing the problem?
Thanks,
Elvis
UPDATE
Never mind. FN Windows firewall
Jay
Let me add my voice to the chorus of LS QL (LS QL530 to be exact)! REALLY NEED THIS WORKING FOR OUR COMPANY!!!!
Jay,
I just bought a new MAC and own the original terastation HD-H1.0TGL/R5?, which of course I cannot access from my new MAC.
I have noticed a workaround for the HD-H1.0TGL/R5?, but I would prefer to wait for a Buffalo-sanctioned firmware update if one will be forthcoming for my model and in a timely manner.?
You mentioned that there will be an update for terastations, but I did not see a mention of which terastation models.
A few requests:
1. Put a link on the Buffalo home page to a site that provides status updates regarding this issue, so end users don't have to search the forums.
(Synology has a home page link to their 3.2 Beta subsite which details their Mac-Friendly Solution).
Note: I don't own a Synology product, only Buffalo.
2. List all models which will get a MAC OSX Lion compatible firmware upgrade. List all models which will NOT receive an upgrade. So that if
certain older models will not be upgraded, those of us that have one will not wait in vain. (Of course all of us with older models hope Buffalo
will provide a fix for us too.)
3. List the firmware upgrade target dates by model.
4. Be transparent with customers. Provide clear, honest expectations. Don't tell us what we necessarily want to hear, because we all would like a fix for this issue yesterday. Instead pick target dates that are achievable so that we end users can make educated decisions regarding our willingness to wait.
Thanks for your consideration,
Cindy
I am fully with you Cindy! I am waiting for transparent information about updates and really angry by now. There is no real news about when updates are to be published neither the versions that will be supported! What about Linkstation Pro Duo, LS-WTGL/R1-V3 F/W 3.09?!?
Seeing as we have two threads, I'll post this here as well
Regarding this link http://www.buffalo-technology.com/knowledgebase/users/kb.php?id=10271??, I've just noticed the following statement.
*Products released before Mac OS 10.7 was launched, and aren't listed below are incompatible with Mac OS 10.7
?It wasn't highlighted - whether it was there earlier I've no idea but this seems to be an official statement from Buffalo .....
?
We are asking the Japan engineers, to have products not on the list, to be included. No word yet from them.
Sorry to not have more definitive news, but we'll keep pushing.
2020hindsight,
I don't believe this statement tells us anything that we don't already know. We know the devices are incompatible. What we want to know is...Are the devices going to be made compatible and if so, what are the target dates for the firmware upgrades by model?
I'm giving Buffalo until COB 8/19 to inform me if my particular model will be made compatible and if so when. As a Buffalo customer, if I'm not offered at least the courtesy of information, I will no longer be a Buffalo customer. I will become a Synology customer.
For me, the lack of complete and actionable information is entirely unacceptable and not the way a company should treat its customers if it wants them to be repeat customers.
Cindy
Ciindy, I feel your pain.... and support you... as do a whole pile of other frustrated users.
Couple more things
Anyway, Buffalo has a lot to gain (or lose) based on their response to this situation. Some strong competition out there , as you mentioned, and some? have very strong customer satisfaction ratings.
Regards,
Peter
Friends,
We are working on a solution for the models that are not listed on my original post. I thought that I would be able to announce something but unfortunately logistics is proving harder than I originally thought.
I should have something shortly to announce.
Regards,
Jay Pechek
Public Relations Manager
Buffalo Technology
_________________________________
Office 512.349.1333 | Mobile 512.739.7275
11100 Metric Blvd Ste. 750 | Austin, TX 78758
_________________________________
Jay,
If you don't have a complete list of which models will get a compatible upgrade and applicable target dates, how about a date when you will have this information? The issue for me is that in your words, you "should have something shortly to announce?." The word "should" is not a commitment that you "will" and the word "shortly" is too "subjective." I don't know what shortly means -- could mean 1 week, 1 month, etc. It is not a date I can plan around.
At a minimum, what I need from Buffalo is "We WILL provide:
1. a complete list of models, indicating those that will be upgraded and those that won't be upgraded.
2. for those models which will be upgraded, the firmware availability dates by model.
3. for those models which will not be upgraded, per peteguyton's suggestion, alternatives such as a trade-in or reuse of old drives in a newer
compatible model.
4. all of this information will be provided no later than [INSERT SPECIFIC DATE].
I think my request for a specific date when Buffalo will provide an action plan with details is a reasonable request.
Thanks,
Cindy
I really must say I have learned a lot about Buffalo's level of customer support. I have a LS-Q4.0TL/R5? and am left with no support and no data. And Buffalo's tech support telleing me i am out of luck, your Linkstation is out of support, too bad for you. You gladly took my cash and now you gladly decline to provide support. Buffalo had months with dev previews, months. Even if you couldn't get everything updated you had months to prepare a professional responce to this issue, and prepare a professional timeline. Months.
My company is in the market for a storage soultion, really, at least now my job is easier. One less vendor to choose from.
Now I get to explain to my wife why we need to move to Synology in order to support her business. To support the new Mac we bought. You know the ones that only come with Lion.
Thank You Buffalo
Scott
p.s. I love how Buffalo's "latest news" on the home page is from May. Hope that ministation plus is working for you.
I believe they will push some updates after the current LinkStations model firmware is done. I will see if I can get the list.?
http://www.buffalo-asia.com/support/macosxlion/index.html? (I have an LS-QL unit)
Seriously - I buy the unit refurbished from ecost.com and 45 days later it is unusable.
I think I am going to blog if I can not return the unit.
hello,
I'm a french buffalo user and I'm not very pleased about this situation. No TimeMachine on Lion is not acceptable for me.
It was the same problem with Snow Leopard, Buffalo took few months to solve a problem.
I must admit that Buffalo is not a serious company and let their customer in such a situation.
I'm starting searching for other provider to replace my buffalo NAS.
Cedric
I have the TeraStation Live HS-DH6.0TGL/RS. Now with OSX Lion I can access via SMB but it is extremely slow. Bacjups used to happen overnight. Now it takes 3 days. I tried to delete 3 folders and got the spinning wheel. I left if for 14 hours and it finally finished deleting the 3 folders!
Questions:
1. Can I use NFS with the TeraStation Live? Apparenetly this still works on Lion.
2. I see an updated firmware is scheduled for TeraStation ProII but not TeraStation Live. I understand hardware is the same and some have installed TeraStation ProII firmware on the TeraStation Live. As I do not use PCAST I could hapilly move to this new firmware if it solves the issue. Please confirm the Pro II firmware can be installed on the Live.
***Pro II firmware is incompatible with the TS Live**** posted by admin
Jay -
Haven't seen an update in a while on the status ( or fate) of the LS-QL. Can you please provide this group a status as to whether or not this is being worked on? At this point, I believe Buffalo owes its consumers an update so that we can make a decision to protect our data.
Thanks
wow, a month later and still no solid solution for these people. I use my mini station for home use but I'd hate to be in a business and have to rely on this cake.
I posted here in the origianal topic about the issue a day after lions release and have been checking in at least once a week. this trully is bad and if I'm ever to invest on a business NAS solution this won't be it lol
best of luck to everyone...
anyone interested in a mini linkstation 1T? 4 months old...
Jay,
a month has passed and still no information at all which of the older models will get a frimware update. If there are no plans, just say so. Then we can find other solutions and move on.
I like my Linkstation Mini, LS-WS1.0GL/R1? but its main purpose is Time Machine backup. If there are no plans to support this device I need to know that and buy something else.
"***Pro II firmware is incompatible with the TS Live**** posted by admin" - this answers one question, although as there seem to be a lot of people on the web who have successfully done the change out, I'm surprised.
So the question is, if there is an update for Tera Station Pro II, why not Tera Station Live? What am I supposed to do with my NAS, throw it away?
What about using NFS? Possible?
Thanks for the CloudStor's BETA update for Mac (Time Machine issue w/ Lion). It WORKS.
Exactly the same position for me with a LS-QL4 bought in France
As nothing move I am currently looking at the Synology RS411. if has brilliant features and I can put my 4 hard disk of my LS-QL in it.
I don't have the money yet but if then no update ar available for my LS-QL I am going to quit Buffalo definitively.
JEZ
If you are like me and don’t know if Buffalo is going to upgrade the firmware on your product for Mac OSX Lion compatibility or if you are just generally frustrated, please like my post on the Synology contest web site. You will help me win a new NAS and you will be entered to win one too! ?
My post is under Cindy Brewer Carter. Thanks for any and all support!
CloudStor working with TM, Lion and new beta. Thanks
It's BIG DAY, August 29th, for CloudStor. No postpone, pleaseeeeee.
****Mac OS10.7 version was released on Aug 26. Link is on the left side of the forums.*****
So if I am running Firmware Version 1.54 on the LS-V1.0TL. So I guess this includes all the Lion OS X updates? The main page of the forum says to go to UPDATE, and I don't where they are talking about? My firmware within the Web Config says I am up to date. I just bought my unit and haven't configured with Time Machine, yet but am ready to do so with 3 different Macs. Will this be compatible also with a PowerPC Mac G5 running NASNav2 2.35?
Buffalo,
can anybody please make a statement, if any other older models will get an update for the OSX Lion time machine issue?
It is really dissapointing to not even get an answer to such a basic question up to now.
Is there a beta for hardware revision 1 of the LS-CHL yet? I haven't done a backup in 3 months and I purchased my unit new less than a year ago.
okye dokye
it's now september, when's this firmware update coming to the rest of us? tic toc tic toc...
has anyone mentioned the poor customer service yet?!
I have an LS-VL that I have successfully updated to firmware v1.53, but I cannot set it up for Time Machine. In webadmin, I navigate to Extensions : Time Machine, click the radio button to "enable" Time Machine and then select the folder that is set up as an Apple share with read/write access. However, I never get any form titled "Mac Information". There is no place to input the Target Host Name or Target MAC address. That form just does not appear below the Time Machine form. What's going on? How do I get to the form to input the Target Host Name and Target MAC address? Thanks.?
I am going to try and configure my unit with Time Machine this weekend. I had the same problem before not finding the Target Host Name and Target Mac Address section so I can use the backup feature. I still didn't get any answer as to using Time Machine backup on my older PowerPC Mac G5. This is where the first unti I had crashed while attempting to set this up -- and I'm not wanting to destroy everything I've setup so far now.
Products: WZR-HP-G300NH, LS-VL
Are we really a week into September already with no word on the TeraStation updates? Please, as it was put in the early post 'these are commercial class devices' so why do we not get commercial (as in "we've already paid a hefty price for them") class support?
A simple "sorry all but we ran into problems and no updates yet, wish I could tell you when but I can't" would suffice. At least then we don't feel completely left out in the dark.
BenFranklin1776 wrote:Is there a beta for hardware revision 1 of the LS-CHL yet? I haven't done a backup in 3 months and I purchased my unit new less than a year ago.
+1
Any word on the LS-CHL V1's? Or are those owners just SOL?
If there will be no update, ever, then Buffalo needs to admit this ASAP so that V1 owners can start planning to upgrade to a different NAS solution that is compatible with Time Machine on Lion.
Downloaded the file, skimmed the instructions, ran the update, rebooted several times, backed up both my MacBook Pro's.
THANKS YOU!!!
@trpatterson3: which device/hardware? Which file (firmware version, link)?
@portal: re "...but then probably didn't before Lion anyway"
Please take care with your statements so that you do not mislead other readers.?
The issues here are related not only to the fact that Apple changed the allowed user authentications mechanisms (as required by the Finder) but *also* that Time Machine simply will not work if the storage mechanism allows the now deprecated authentication mechanism DHCAST128 regardless of what UAMS are (en/dis)abled for AppleShareClient.
It is perfectly valid for a NAS to have worked prior to Lion for both Finder (AppleShareClient) *and* TM but now after the workaround of re-allowing DHCAST128 UAM in Lion to only work with Finder (AppleShareClient) but not TM.
@portal
I agree wth ngarimu, My LS-QL work perfectly with backing up both my MBP and iMac. It was supported before Lion.
Your workaround is one of a few that allow the afp connection back to the NAS. But a majority of the people were need/want Time Machine to work they way it did with a SL installation; hence the title of the thread..."issues with Time Machine" .
Thanks for the post on the workaround, I am sure it will help a lot of people. But we also have to stay on top of Buffalo and get them to support their products the way other companies in the same market are doing.
?
Jay,
Do you have an update on possible firmware releases in support of Time Machine for Lion? Specifically, there are many of us still waiting on the LS-QL update and simply need an honest answer (yes or no).
Those of us with TS TGL/R5 have been waiting since late July for firmware that will work with Lion. It's now mid-September. Could you project when we will get this firmware so we can resume using our Buffalo drive normally?
Also, given the magnitude of this problem, and how many users it affects, it would be nice to put up one link where we can check for which models you have completed the Lion-compatible firmware. Even better would setting up a way to email us when our particular firmware was available--having to check, check, check for months is getting old.
+1 for the TeraStation ES - as quoted earlier a "business class device" that has since been out of business.
I've got 2 LS-QL's and want a solution. The 2nd one i purchased BRAND NEW just 3 months ago. It was a disaster from the start (refer this forum post) .. as I said in that post, if this isn't fixed, it's stricke 3 for Buaaflo, and I'm out as well. I'm just disgusted that a product I bought new only a few months ago, isn't supported !
And I am out....just sold the Linkstation (LS-QL) and using the funds to buy Synology. Lack of support is my primary reason for leaving Buffalo and will be the main reason I refer collegues to other vendors.
Good Luck everyone!
Jay,
Any idea when TeraStation™ Duo - TS-WXL/R1 & TS-WXL/1D firmware will be available???? We struggle with the AFP and Time Machine.
Thanks!
I'm right behind you ajreynolds23. Lack of communication is my reason for leaving. If Buffalo had even bothered to respond to it's customers and explain it's position, I would have considered buying another Buffalo product since I own the 1st generation terastation. But I don't appreciate being ignored especially since I have been telling people for years how much I like my terastation. Buffalo's customers deserve better. But since Buffalo apparently doesn't think so, Buffalo doesn't deserve us as customers. Remember Buffalo, people share bad experiences 10x as often as good. I think a number of people at Buffalo should be fired, starting with the PR department that ignores so many people on this forum.
ccarter404 wrote:I'm right behind you ajreynolds23. Lack of communication is my reason for leaving. If Buffalo had even bothered to respond to it's customers and explain it's position, I would have considered buying another Buffalo product since I own the 1st generation terastation. But I don't appreciate being ignored especially since I have been telling people for years how much I like my terastation. Buffalo's customers deserve better. But since Buffalo apparently doesn't think so, Buffalo doesn't deserve us as customers. Remember Buffalo, people share bad experiences 10x as often as good. I think a number of people at Buffalo should be fired, starting with the PR department that ignores so many people on this forum.
+1,000,000
Everyone affected will tell their friends & colleagues. My circle of friends has been informed and will no longer be buying Buffalo products; several of them are experiencing the same problem. Furthermore, I play a key role in IT purchasing decisions at my company. Buffalo won't be considered for future purchases. This debacle proves that we just can't trust that they're going to support their products appropriately.
Davo -- I never said lack of support is why I am leaving...I said LACK OF COMMUNICATION IS MY REASON FOR LEAVING. Please pay attention. I hate repeating myself.
davo,
You make a very valid point. There's a time when you have to just move on from legacy products.
My problem is that there are some products that were/are advertised to have Time Machine functionality that now do not work. I have had my LS-CHL for a couple of years. I purchased it for several reasons, but a major one was that it was advertised to work with Time Machine. And it did, flawlessly, with Leopard & Snow Leopard. And that's really about 95% of what I used it for. Now it won't work with Lion.
My issue is that the LS-CHL is still listed as an active product with BuffaloTech.com right now. It has links to buy it, and it still claims to be compatible with Time Machine. Now to be fair, there's a V1 and a V2 version of the LS-CHL, and the V2 appears to have a fix. I guess I just don't know why V1 owners have been left out (with no communication as to why). That no-communication issue is very frustrating.
Hate to do a "...but I have..." ....
...but I have a TeraStation ES within the last 12 months. Buffalo considers this product a "business class device" and as I've already mentioned my TeraStation is currently out of business.
Couldn't agree more. A dreadful situation that should never have arisen and that has been known about for many months.
Hi PRPechek,
You are WRONG. I just followed the instructions to setup my MacBook Pro with Time Machine for Firmware 1.54 on my LS-VL. I followed all the instructions, and there is no section to enter the Target Host Name or Target Mac Address.
So where is it? This is really frustrating. I've been reading all the posts in this forum and everyone is getting pretty frustrated with the lack of support and thoroughness Buffalo has put into their documentation and products.
PLEASE assist with this? I am not going to pay $175 for a unit that I can't even get the full benefits from.
My Stuff! WZR-HP-G300NH, LS-VL?
If you are in the USA/Canada, our support line is 866-752-6210. Please call and they will walk you through the setup process for the latest FW revision for Lion and Time Machine.
Looks like the LS-CHL V1 that I purchased only about 18 months ago has been abandoned...
Hi Buffalo,
obviously you still respond to questions on this thread.
You just totally ignore any questions regarding firmware updates for older models. Why? Is this the chicken way of saying we will not support older models anymore?
Not just older models... My TeraStation ES was purchased in Jan/Feb 2011
As stated previously, and this has not changed, FW updates for specific TS models are coming up. As these are business class products, these FW changes take longer than the LS series.
For LSs not mentioned yet, we are still requesting FW updates from Japan. As we haven't received an answer for these products yet, we don't have any news to report yet, but we have not given up on sending our requests to the Japan engineers. We apologize for the delay in any news whatsoever on the specific LS products missed in the last LS FW update for OS10.7 - we will post news as soon as we have confirmation of upcoming FW updates.
ngarimu wrote:Not just older models... My TeraStation ES was purchased in Jan/Feb 2011
... and my LS-QL was bought in June 2011, less than 90 days ago !
Boing –
PR Dept doesn’t respond 2 us. Per drmemory, sounds like Japan engineers respond to US when they feel like it, instead of established communication protocol b/t coworkers. Ridiculous.
Sounds like accepted corporate culture needs a major overhaul. Real change starts at the top.??
drmemory, thanks for the info.
At least we now know that even Buffalos support does not have any information of firmware updates for the missing LS models. Some of Jays earlier posts were suggesting he knew more.
Now that almost 2 month have passed after the lion release this all sounds to me like the probability for an update is zero.
Very much agree with ccarter404's assessment of this situation and how it has been handled. In light of the number of complaints and threats of customer's leaving Buffalo, I would expect the PR department would have an escalation path beyond calling the engineers in Japan. Is there not another higher level authority within Buffalo that this can be raised to in an effort to save the customer base or at least provide clear direction to the last remaining customers that have been loyally hanging on?
Jay talks with different engineers and dept heads in Japan than I do, and can find out more in-depth about certain types of information.
Emailed Buffalo tech support to ask when the LS-CHL V1 would be available. Here's the response:
"At this time, firmware updates for our products with native TimeMachine support
have been released to address any possible compatibility issues with Mac OS 10.7 Lion."
Sounds to me like they're done working on firmware updates for TimeMachine in Lion. If it doesn't work now, it's probably not ever going to work.
ajreynolds23--
Does Synology support moving your files over from a Terastation Pro backup?
I'm getting SICK of the lack of response from Buffalo, and ready to blast Buffalo all over the internet. It's like they don't feel a need to even respond, months after a change that was noticed by Apple many months earlier. I thought I was buying a business NAS device, and now this. Ugh. Buffalo is going to take a long-lasting PR hit from this unless they do better, fast.
Jay,
What is being done with the LS-QL and Mac OS 10.7 / Time Machine issues??
I bought this unit less than a year ago and can not get a clear response from Buffalo.
Hi,
I'm using the LS-WXL system and updated the firmware to 1.54, but Time Machine still gives me the AFP error. Any advice?
Has anyone reported this situation to David Pogue (New York Times)? The public has a right to know if a major company is falling down on customer support in this way.
I'm going off on a business trip for a few weeks. If Buffalo doesn't have this fixed by mid-October (3 months after the rollout of Lion), I'm going to escalate. My Terastation is a brick at the moment.
No, not quite: oddly enough, Sonos has done their fix, and my music is streaming from the Terastation again! But my shared volumes, with all the important stuff, won't mount. Maybe Sonos has smarter engineers.
It's annoying that that the CS director hasn't posted an FAQ/progress update recently. Sending folks off to some website that MIGHT offer a workaround is not an adequate response. It hasn't worked for me.
melmalinowski -
I agree with you. Sonos has done a superb job updating their software to work with Lion. Just as important, they have regularly communicated clear expectations to their customers. Plus they respond to questions from their customers, i.e they don't ignore their customers like Buffalo does. Sonos is an awesome company with wonderful products.
I stopped waiting on Buffalo long ago. ?I don't care enough to go to the NY Times. I would rather take my business elsewhere.
Now I just follow this forum for the sad amusement factor.
Am I missing a sticky somewhere or are you guys still working on the firmware update for the original Terastation Product lines? I own the Terastation Model HD-H1.0TGL/R5? and the Buffalo link theater....Will I ever see a firmware updates? I have purchased alot of your products and am quite dissappointed in your response to keeping up on the firmware for the ones I own.
Buffalo products I own:
Terastation Model HD-H1.0TGL/R5?
Buffalo link theater? - Disco'd shortly after my buying it....go figure. Firmware is horrible!!
Buffalo Wireless access point WHR3-G54?
Buffalo Router WYR-G54? - First Buffalo product I owned.
Can I at least get a "loaner drive" while you guys work on it? .....my Terastation is a brick with an electrical cord right now until you update the firmware..... so I can do my backups with Time Machine. Or better yet.... upgrade my Terastation that does provide support for OS 10.7 Lion firmware updates .......so that I can continue to use it with Time Machine. Please advise asap.
It might be nice to take care of those early adopters who helped Buffalo make a name for itself in the market place. Eager to get a positive response from someone in your customer service department with a resolution.
One of the models that Buffalo has not provided updated firmware for is the TS-1.0TGL/R5, marketed as an ultra-reliable RAID drive for business customers. Not an entry-level cheap device, but a premium one.
Apple simply improves the security, and Buffalo fails to support these drives for months. Do they have just one guy doing this?
I think we have a right to know if they never intend to provide firmware, so we could seek reliable companies to meet our storage needs. Late August was the last announced date, which passed a month ago.
I suppose if you feel Buffalo Tech is not being responsible or responsive, tell it to David Pogue: pogue@nytimes.com and see what he thinks. He has a position of perspective on how various companies are coping with this upgrade in network security by Apple.
Just wondering if anyone out there is experiencing issues with their LinkStation LS-WX2.0TL/R1 and I can't get my NAS to work with my iMac and Lion! The connectivity only last a few seconds/minutes before dropping completely and it will not mount no matter what. I'm running firmware 1.54. I don't know what else to try. I'm so frustrated as I have all my files, documents there as well as my family stuff. I bought this unit to replace a dead WD about a year ago and now with this issues the headache and anguish of not beting able to access your files is not a pleasant one to say the least. I can't find anything new or if this issue has been solved. If it has can someone help me! I will really appreciate it!!!
Thanks so much!
ES
Anyone know of the status of the Lion compatible firmware for the LS-WTGL/R1-V3 ? (Linkstation Pro Duo)
Hi,
Im in the market for a ???TS-XE8.0/R5-EU Nas but I cannot make heads or tails as to whether its compatible with OSX 10.7 Lion.
We have 2 older Terrastations which no longer work due to AFP being changed by Apple.
I see there is an updated driver/firmaware, but this driver/firmaware? is dated may/2011 which is before the release. So my fiorst thought is its not available. Ive read through the posts and I cannot work out whether this particular drive will work with 10.7 or not. I dont want to purchase these drives if its not working. I see there is also a post on the main page about updated drivers, but this relates to other models.
Can anyone please advise?
Brendan
Hi,
i am owner of a Linkstation LS-QL/R5 device. As i understand FW updates are not out yet but still planned.
With my Mac OS Lion i experienced several problems. I can not login to shared folders with AppleTalk enabled and my printer on the USB port also doesn't work.
Are the problems with Time Machine, login and printer all related to the AFP incompatibility?
Best regards,
Günter
In one comment from Jay he said he assumes updates are planned. 2 month later drmemory said he does not know of any planned updates for older models. Nobody from Buffalo will even comment on questions like yours.
So I think it is safe to assume that there are no updates planned yet and will likely not happen in the future. You will probably have to buy another device. Buffalo just does not give a **bleep** for customers of older models.
I have an LS-CHL? (blue interface). Am I right that Buffalo are not planning a fix for this model?
I've had two of these for two years?; seems a short lifespan to me. :-(
Yep, less than a year and a half old and abandoned. Anyone who is even remotely considering buying anything from Buffalo should take note of the support available and what they consider an 'old' product.
They were selling the LS-WS1.0GL/R1? at least until first quarter of this year. It seems 'old' in Buffalo terms means simply "not one of the products we can still sell". Then they seem to just drop support immediatly.
Not the behavior you expect from a manufacturer of complex products like a NAS. This is ok for USB HDDs and other plug and play devices without a lot of functionality, but not for a NAS. When I replace my 10-month 'old' linkstation min, good firmware support will be my top-priority => probably Synology.
I was glad to find this thread for obvious reasons (TM not working, etc). I downloaded the beta firmware update and tried applying it and it said there were no devices requiring update.
I don't get it. Any clues please.
As best I can tell the FW update includes my model (LS-CH1.5TL). As stated above, the FW will not apply. I get a pop up saying there are no devices requiring the update. My current FW is 1.12. As a last ditch effort I tried applying the update with a G4 running OS 10.5.8 but (naturally) the update won't even mount.
I've read the majority of this thread (which is rediculous in itself - why do I need to read 13 pages of complaints in hopes of finding an answer). This is really beyond belief, that Buffalo wasn't on top of this when Apple was developing Lion. Apple releases to developers just so this kind of thing doesn't happen - so when the OS goes live everyone is up and ready. I've been one of the Lion testers and we have our own private forums and aside from internal system bugs, there are very few complaints of developers not doing their part.
Shame on you Buffalo.
I'm headed to the testers forums now to 'announce'.
You have the first version of LS-CHL. At this time, FW for revision 2, and other LSs have been released.
New FW for the TS-V series will be released next.
WTH? ive been patient and checking in on this issue weekly, but dammit, its been months, what is the status here? Can someone with a clue respond here please?
I have sold hundreds of buffalo products throughout the years and was a big fan, but im tired of waiting for a fix and not so much a fan anymore. tbh, its been delays with resolving issues with wireless problems also. give us some communication and alternatives to waiting please.
Does someone want to start a Facebook group highlighting Buffalo's complete lack of transparency and horrible customer support? Maybe some bad press will motivate them to support their products. I'm never buying another Buffalo product again, I just want to make sure that everyone of my 1,071 friends know not to buy any of their products as well.
I'd at least +1 that :-)
No more Buffalo products for me either thank you. The damage has been already done, though; I actually used to recommend their stuff.
+1
+1
After 3 month waiting for a firmware update for the older Linkstation mini (LS-WGL) for the Lion Time Machine issue, I have now fixed the problem myself:
There is a netatalk 2.2 package in the optware distribution that works. It can be installed on top of the stock firmware (1.06). Took me 3 evenings to configure it, because I did not have a clue, but now it is working. I can backup with Lion using time machine.
All information to do it is available on the net, but it is a bit tricky to get authentication with users configured in the web interface to work (uams from the stock firmeware must be used instead of the netatalk 2.2 uams). Maybe I can write a short HowTo in the next week.
I still cannot uderstand why no buffalo engineer can do this for us all, because it is not complicated and could probably be done in one day by and experienced engineer. This was my last Buffalo product, I will buy from another vendor when one of the HDDs lifetime is over.
This company is a joke. Is there anywhere publicising this fiasco yet?
OK, Jay,
If you're still Public Relations Manager, you owe us an update on status more recent than July 28th. If not, your replacement does.
It's been three months now since Lion came out. You promised late August for TS-1.0TGL/R5 new firmware. Still nothing. The new NAS-NAV Mac runs on Lion, but it won't open the Teraserver, and still gives the 'not compatible' message.
There are many of us trying to decide whether Buffalo will ever fix this problem so we can use our Teraserver Pros, or if we have to trash these expensive devices and never trust Buffalo again. You owe us an honest answer.
cc: David Pogue, NYTimes
If anybody does create such a group, or Twitter hash, let me know. I just posted this to Jay (though he hasn't posted any updates since July, so it's not clear if he's paying any attention).
If Buffalo does in fact abandon a large chunk of pro users, they will have created a very large, angry bunch of techs who should band together to make sure the internet world knows about this. No company should be allowed to get away with this without taking a multimillion dollar PR hit.
Mel Malinowski
mel@malinowski.com
OK, Jay,
If you're still Public Relations Manager, you owe us an update on status more recent than July 28th. If not, your replacement does.
It's been three months now since Lion came out. You promised late August for TS-1.0TGL/R5 new firmware. Still nothing. The new NAS-NAV Mac runs on Lion, but it won't open the Teraserver, and still gives the 'not compatible' message.
There are many of us trying to decide whether Buffalo will ever fix this problem so we can use our Teraserver Pros, or if we have to trash these expensive devices and never trust Buffalo again. You owe us an honest answer.
Here's their email response to me:
I like the part about 'due to the life cycle of the product'. I've only had this product for just over a year - so read btwn the lines folks. Anything you buy from Buffalo is considered obsolete by Buffalo after a year.?
?
That unit is running an older hardware version. With the release of Mac OS X Lion, Apple has discontinued support for DHCAST128 authentication, subsequently breaking Time Machine support on Linux-based network attached storage devices industry-wide, including Buffalo’s NAS solutions. Apple did not set provisions for legacy protocol support in Mac OS X 10.7, and so this problem is widespread. Buffalo recognized the urgency of this dilemma and has responded quickly to provide fixes for all currently shipping NAS models. See the full list of products here. For models not listed, no firmware fix will be developed due to the life cycle status of the product family firmware. However, the SMB and AFP protocols are fully functional on these devices and users running Mac OS X Lion can still access their NAS devices; Time Machine will remain non-functional. |
Buffalo has not had the courtesy of declaring 'no firmware ever' for Terastation Pro users. Amazing!
I just set up a hashtag for those many of us who bought business 'Pro' units and have been stranded for three months due to Jay's promise that new firmware would be out in 'late August' after testing.
If you believe prospective Buffalo buyers should know about this, tweet a tweet including #BuffaloTechNo!?
Despite your post, I find my Buffalo Terastation Pro still unusable on Mac Lion, and if you call Buffalo Tech, they offer no help.
i'm all for tweeting away on this (again)!
does anyone have updates for this (at all) or is this just on the list of things about bufflao that suck?
I have the LS-CH234 2.0 TB and it backs up via Time Machine *most* of the time. occasionally it connects me as guest, fails at backup, and then even better is every day or so it tells me it did an integrity check and needs to backup from scratch and recognizes NO prior backups. how nice. what good is a backup drive I can't backup?!is there ANY fix for this? my concern is if my computer breaks, i'm screwed and will lose everything. this is both a home and work computer and the idea of losing everything when i have a backup drive is BEYOND scary! HELP!
I have two TS=1.0TGL/R5 units that are completely inaccessible? via Mac Lion. Very frustrating!
i intermittently mid-backup lose connection to the NAS without losing internet connection. it just says that Time Machine could not complete the backup because the network drive could not be found. Please make sure y ou are connected to the network and that the drive is available and powered on.
What do I do to correct this????
add me to the list. Got around to installing Lion waiting for the OS to settle a little and unsuspectingly find that I can no longer access my 1TB HD-HTGL/R5 TeraStaion. I've tried some of the workarounds. No luck.
The amazing (crazy) thing is I can access my otehr NAS a HP Windows Server which hasn't had a firmware update in years and I CAN actualy access the TerStation using SMB but only using Mu Commander . So how dos a third party application get to it but Finder can't....beats me. Seems like Buffalo is more interested in selling new product instead of fixing (updating) their older ones and being able to say we have things made years a go and they still run. I think hat would be a good thing and stiumate people to stay loyal to their brand. Now......not so much.....
I have the same problem. My TS-1.0TGL/R5 is useless. Jay Paycheck won't answer an email question about whether Buffalo's true intention is to never provide updated firmware for these units, and they just don't want to tell the truth. Maybe we should sue Buffalo as a class action, as we are all injured. Any lawyers interested?
Some people are saying that is the case, and there is a huge backlash developing against Buffalo. There are now several anti-Buffalo Facebook topics.
What are we supposed to do with these expensive supposedly business-class backup devices, throw them away?
If anyone comes up with a solution from a competitor that allows you to buy their device and transfer all to it, I'd love to know. My Terastation Pro has been useless now since July.
Davo, Buffalo basically does not support any device older than 6 month (all devices with the blue interface). Why the hell do you jump into the discussion and point to one of the few devices which are even older? Judging from the amount and the bias of your posts I have the strong impression you are somehow affiliated with Buffalo.
Whatever, NAS devices are basically Linux servers that come preconfigured. So what you pay for in my eyes is the service of configuring it ready to use and maintaining it up to date for a reasonable time frame. Buffalo just does not do the latter and srewed all users with older devices over. And they do not even have the balls to admit it here, just silence. Therefore they very much deserve some bad press.
Happy to contribute to the bad press. I bought an 4TB LS-QL a year ago and hav just got it going at the heart of my network, so I am one of those unhappy people. I posted a support request last week. No response. Nothing. No more Buffalo for me or any of my friends an colleagues.
So if there are any sites where I can register my complaint, I'd be gratefulfor the link.
I finally got a Buffalo technician to 'fess up the (by now obvious): though Buffalo has been refusing to say it, they are not going to do firmware for the TS-1.0TGL/R5 compatible with Mac OS10.7.2
It would have been stand-up of them to tell us this several months ago, so we could get on with extracting the data and replacing our RAID with a (definitely, never again Buffalo) reliable supplier.
When I bought this Terastation Pro, it was being promoted as a 'business solution' for backup. They didn't say: will be abandoned in 5 years. It cost $1000, not a low end item. Maybe there is no recourse, but abandoning servers this way after just 5 years is crummy, and new buyers of Buffalo deserve to know what to expect: shoddy treatment. Maybe that's what Davo considers the norm; if he does, he's setting the bar very low.
Despite what Davo says, Buffalo Tech never was able to get the Teraserver to work even via SMB or FTP on my iMac. Finally, now, I dug up an old Windows XP laptop and am transferring all the data off it, before I put it in the landfill. Oddly enough, although Buffalo couldn't manage to make it compatible to use the files on the Mac, Sonos in fairly short order fixed their programs so they could access all my music on it, including from my Mac Sonos programs and iOS programs. So I may keep it for awhile to do nothing but serve up music (though I cannot easily add any).
I think Jay Paycheck could have earned his money by, up front, telling the truth to owners of the units Buffalo was chosing to abandon, and avoiding the exasperation turning into anti-Buffalo road rage (not just me by any means). Stupid, callous approach. As a result, I and many others will be doing our best to let the world know about why they should not trust or buy Buffalo.
Have fun staying loyal to Buffalo, Davo. Looks like a match made in heaven.
dr.memory, jay,
you owe us an update on the situation with LS-CHLv1. it is great that you talked to your engineers in japan, by now they should have figured out whether buffalo will/can develop a firmware update to support time machine on lion.
your customers deserve clear communication on that matter, please do so.
regards,
schlumpf76
I think it is already clear - Buffalo have no interest in their customers after they have got their money. A poor way to run a company and one to be avoided. I hope the message gets out there.
6 months? Try 6 days!
I bought three of these for my office last week (Oct 2011) and they came without Lion support! This is bull$#!†!
At least I have time to return them... :-|
We're MAC users, currently using OS 10.6 (leopard) with a Linkstation Quad (LS-QL/R5) NAS?. Would prefer to upgrade to OS 10.7 (lion) but understand the Time Machine function in OS 10.7 is incompatible with the NAS. While, the Linkstation Pro (LS-QVL/R5) has a updated firmware which is apparently compatible with Lion, a similar downloadable and compatible upgrade is not available for our LS-QL/R5. We purchased the NAS as a new product 18 months ago. MAC OS 10.7 was released in August and Beta versions were likely available to Buffalo Technology for at least a year. Do you have a timeline for release of updated firmware for our Linkstation? Previous postings suggest Buffalo Technology has failed to adequately respond to this issue. ?
schlumpf76 wrote:dr.memory, jay,
you owe us an update on the situation with LS-CHLv1. it is great that you talked to your engineers in japan, by now they should have figured out whether buffalo will/can develop a firmware update to support time machine on lion.
your customers deserve clear communication on that matter, please do so.
regards,
schlumpf76
Hear, hear!
Saying things like "This only works with the following LinkStation products: LS-XHL, LS-CHL, LS-WXL, LS-WSXL, LS-VL, LS-WVL, LS-QVL, LS-XL Series?" leads me to believe that my two LS-CHL?v1 NASs will be supported. It doesn't seem to be the case. Buffalo, sad to say it, but you're losing a load of customers here, me included.
Jon
I have the same Linkstation, and have upgraded to Lion, so I can confirm: the LS-QL/R5 doesn't support it. So far radio silence from Buffalo, and no response to support requests through the website or by phone. I guess if there's no response it's a question of brand loyalty: Buffalo or Apple.
Apple has responded by marketing Promise storage on their site. Lacie is also offering a solution.
Has there still not been any official news about a firmware update for the LS-QL? This is disappointing.
Does anyone know of a 4-bay external NAS enclosure that I can put my LS-QL drives in? One made by a company who cares about its customers...
My TS-XEL8 (TeraStation ES 8GB) just reported a firmware update that I do not see anywhere on the buffalotech.com website. I'm letting the TS update itself from the internet and will report back once the update is complete. Fingers crossed.
I can confirm that the TeraStation ES firmware 1.55 now has full support for Lion in both Finder and TimeMachine.
btw I also found my firmware updates here http://www.buffalo-technology.com/support/downloads/
Note this is not buffalotech.com - it's Buffalo's UK site.
Hi All ...for those with LS-QL lion/timemachine "bricks" ... here's a solution that worked for me and at least has given me backups until I purcahse a new non-buffalo NAS.
1. apple KB article to allow LS-QL to connect to 'legacy AFP'
2. how to create a virtual timemachine disk on your external NAS
3. how to get Lion to think your NAS meets the new lion requirements to stop the 'The network backup disk does not support the required AFP features' message
Cheers
deagles
A college asked me today, if he should buy a Buffalo NAS, because I once told him I bought a LS-mini. Told him of the OSX Lion support desaster: he will not buy from Buffalo now.
It is 29 December and STILL no apparent fix for this. I downloaded a firmware "fix" that is supposed to restore TM access via Lion, but 'search' function says no drives needing update. My firmware is 3.05 (I see 3.10 as latest, but need to update that from one of the Windoze boxes.
FWIW, I was able to establish a connection by downloading the latest NAS Navigator2 and then connecting via finder, but this is a crude work-around at best, and certainly a PITA.
Jay, or anyone in the know at BT, what is the current company line on getting this resolved? Elapsed time since OSX/Lion drop has certainly been more than the "weeks" I saw outlined in other posts as your timeframe for getting suport properly implemented.
My device is LS Pro Duo, Model LS-W2.0TGL/R1-US.
I have an HD-H250LAN that Lion OS rejects. It seems clear from this long message thread that Buffalo has walked away from its products, and so I'm walking away from Buffalo. Correct me if I'm wrong, but there appears to be no firmware updates out or in the works to correct the problem.
I have back-door access to the data through an older Mac on my network, but that's hardly a solution!
I have not upgraded to Lion, but SMB should still work to access your photographic media. Try accessing each volume in a complete path and using the server name instead of the IP. The example being, smb://stora/FamilyLibrary or smb://stora/MyLibrary. I also noticed on the other forum that you may have renamed your server "media", so you may have to insert this in place of "stora" If this fails and you are a little familiar with terminal, autofs functions should also still work.
__________
As seen on Amazon online retailer here:
the Linkstation Mini LS-WSX1.0TL/R1 (1 Terabyte model) is still to this day being sold on the market. In fact that's where I bought mine a little over a year ago.
Scrool down to "technical details" and to this day it still advertises as one of it's features (quote from Amazon):
"Time Machine Support: Use the LinkStation Duo with Time Machine backup"
Furthermore, the box of the product itself advertises such a feature. So it is simply baffling that not only did Buffalo fail to intruduce or even begin testing a new firmware update before this major OS update but in addition they have chosen to do so only on some models.
For a customer like me who has had the Linkstation Mini for a relative short time, it seems like the product was released to the market and support instantly removed. This is only confirmed by the calls made to their customer service line who's reps confirmed that my device would not be one of the few to participate in the BETA even less, it would not even see the future firmware update.
Someone needs to explain to me how is it that a company is allowed to release a product, advertise a feature and fail to deliver. Is there a class action lawsuit that I"m not aware of because this is simply unacceptable.
I asked about this a week after Lion was released at which point I updated my PC. We're now in the BETA tests of Apple's next OS update, "Mountain Lion." Still Buffalo Tech has yet to release a final update for anyone and for some like me, not even hope. How can we forgive Buffalo, how many of us have invested and depended on these devices only to be mislead?
Buffalo Technologies lies. Buffalo Technologies if you care about your cutomers, where is your support, feedback and resolution to this issue that many have awaited for almost a year. How much louder do we need to get? And why are some of your hardware not being granted the same firmware update as the rest, if it's a hardware limitation don't you think it's you relabel your packaging and stop misadvertising?!
Class-Action Lawsuit anyone?
Good Job!!!!!
Davo is correct. Firmware 1.56 resolved this issue awhile ago. Have you tried updating your LinkStation? If you need assistance I can try my best to help you out.
I created an account just to post here that my Linkstation LS-QL 6TB is the first, and last Buffalo product I will ever own after seeing how they have dealt with the Lion issues.
I finally upgraded my main studio machine to Lion after making sure that all the audio drivers finally work and are up-to-date, only to be kicked in the nuts with my LinkStation not being useable as a TimeMachine target any more, and Buffalo sitting on their asses and doing nothing about a timely update.
For shame.
I agree. Their customer support is abysmal!
I could adapt LS-QL for use with Time machine function on Mac OS version 10.7(Lion) or later.
Check this!!
http://www.cliptags.net/blog/?p=1
It looks like Buffalo is not the only company running into this issue