Buffalo Forums

Products => Storage => : RolexJohn December 15, 2010, 05:07:25 AM

: Nova Backup v.12 upgrade
: RolexJohn December 15, 2010, 05:07:25 AM

Greetings - I recently purchased the  Buffalo LinkStation LS-Q4.0TL/R5 which shipped with Nova Backup v. 11.  I enquired as to how I could upgrade to version 12 (the latest) and was told by Nova that begining on 12/15 I would be able to obtain a free upgrade from Buffalo.

 

Can someone let me know the proceedure for receiving the upgrade?

 

THANKS!

 

-John

: Re: Nova Backup v.12 upgrade
: bap December 22, 2010, 11:39:20 PM

Same problem here.... I wanted the new version and no way to get it. So I converted my backup program to Acronis True Image Home. Works really great. Nova has not caught up to a lot of their features.

: Re: Nova Backup v.12 upgrade
: davo December 23, 2010, 07:34:30 AM

as far as i'm aware Buffalo only has an agreement for version 11, nothing about version 12 (as of today anyways)

: Re: Nova Backup v.12 upgrade
: RolexJohn December 23, 2010, 08:03:26 AM

Why can't we get some sort of response from Buffalo here??  :smileysad:

: Re: Nova Backup v.12 upgrade
: sethz January 29, 2011, 08:00:16 AM

Davo is right. Buffalo currently deals in v11.

: Re: Nova Backup v.12 upgrade
: RolexJohn January 29, 2011, 08:15:31 AM

Wow...it only took like 6 weeks to get a response from a representative of Buffalo.  :smileysurprised:

 

NOT impressed.  Nor am I impressed with getting conflicting information from Buffalo representatives on this topic, or the fact that an upgrade isn't offered from Buffalo. 

: Re: Nova Backup v.12 upgrade
: davo January 29, 2011, 01:11:35 PM

 


RolexJohn wrote:

Wow...it only took like 6 weeks to get a response from a representative of Buffalo.  :smileysurprised:

 

NOT impressed.  Nor am I impressed with getting conflicting information from Buffalo representatives on this topic, or the fact that an upgrade isn't offered from Buffalo. 


where exactly is the conflict? One representative said one thing. And again, why should an upgrade be offered? Its like aggreeing to buy a 2litre car and bitching about the fact that when a 2.5litre model becomes available that you are not given a free upgrade.

 

: Re: Nova Backup v.12 upgrade
: GAtkins January 29, 2011, 10:29:38 PM

http://www.novastor.com/buffalo/

 

 

: Re: Nova Backup v.12 upgrade
: RolexJohn January 30, 2011, 06:51:43 AM

I was told by a phone representative that the upgrade would indeed be available from Buffalo.

 

Buying cars and software aren't analogous at all.  Typically when hardware comes with software, your license is considered no different than if you would have purchased the software product independently.  That's clearly not the case here, and it's a disappointment.  Particularly when I was told by a Buffalo phone rep that a free upgrade would be available. 

: Re: Nova Backup v.12 upgrade
: RolexJohn January 30, 2011, 06:54:05 AM

Wow...this is laughable.  So there IS a free upgrade...as there should be.  And as I was told by the phone rep I spoke with.  Thankfully there are some informed members here.  'Preciate the link!

: Re: Nova Backup v.12 upgrade
: moose January 30, 2011, 02:59:49 PM

Just go to the Novastor website . There you will find a link to apply for the upgrade. They will then supply you with a link and information to download the upgrade to version 12.  Having said that, I think that using it maybe a mistake because I have never been able make it work as described..   It just keep repeating the same error over and over.

--- Errors ---------------------------------------------------------------------
Error e001000b: The specified media could not be written to. - Job processing failure

 

 Contacted Novastor and they sent me some additional instructions. Their online help and forms have shed no light on the subject. Still have the same error on all 3 machines. I am using windows 7 32 bit on desktop, windows7 64bit on laptop and windows vista home premium 32 bit on other laptop.   I am also using a buffalo wzr--hp-g300nh router and the buffalo linkstationpro ls-v1.0tl.. I have also contacted Buffalo but so far no response. If anyone has any ideas I am open for suggestions.

: Re: Nova Backup v.12 upgrade
: pbwall February 21, 2011, 05:13:55 PM

Assuming you've heard but for those that are looking for some answers.   There is a known problem according to Buffalo Tech support that Novastor is working through with regards to V. 12 and terastations.  So, until they solve that, not recommended to go to v. 12.

: Re: Nova Backup v.12 upgrade
: Nate March 10, 2011, 05:27:17 PM

The above is incorrect, there is 0 know issues with any of the buffalo products, particularly the TeraStations with NovaBACKUP 12.0.  I should know, as I work for NovaStor.  :)

 

Nathan Fouarge

: Re: Nova Backup v.12 upgrade
: giant March 13, 2011, 09:30:53 AM

Hey Nate, thanks for taking the time to sign up and respond here. I am glad you are willing to take the time to stick around and answer some questions as well.. :smileywink: If there truly is no issue with your product, as you have said, why is the second most popular search query on your knowledgebase "error 001000b" (second only to "an in"). This information is reported at the bottom of the search results page on your own site. Its obvious people are having this issue, and coming to you for support. Why is there no article on the subject?

 

I am having this issue on my Windows 7 x86 machine as well. On the device tab my buffalo NAS does not even show up; is it supposed to? I am fairly sure it was there when I first installed the software, and before I changed the name on the NAS. The Buffalo NASNavigator2 software talks to the hardware just fine, and I can move/copy/delete files to the shares from windows without any issues.

: Re: Nova Backup v.12 upgrade
: giant March 15, 2011, 09:03:30 AM

Just wanted to post a followup on my issue. After upgrading to version 12 of the Novastor software, my windows backups seem to be working normally. I filled out the form at http://www.novastor.com/buffalo/, and received a response within 24 hours with a download link and 5 license keys. 

: Re: Nova Backup v.12 upgrade
: Paul_VK April 06, 2011, 04:15:49 AM

I've updated to v12 and now I've started to get the "Error e001000b" problem and my backup will not run.

If there's a known fix could somebody post a link to it please?

: Re: Nova Backup v.12 upgrade
: jordaj3 April 06, 2011, 09:55:34 AM

The only way I have been able to get the Terastation to work correctly with the NovaStor software is to map a drive using the ip address instead of using the netbios name of the NAS.  Not a great solution but a workaround none the less.

: Re: Nova Backup v.12 upgrade
: pbwall May 23, 2011, 01:10:02 PM

Nate,

 

Thanks for the response.  I guess what your response is saying is that you (NovaStor) and buffalo need to talk a little more because that's exactly what they told me. 

 

Just requested my upgrade and we'll see how it goes.

: Nova Backup v11 license and trial version
: 7tronics September 11, 2011, 10:20:26 PM

On one of my backup clients (there are 4), I inadvertently installed the Trial version of v11 NovaBACKUP Pro client from NovaBACKUP website. This trial version is setup and have it working fine to new Linkstation Duo 2x1TB NAS.

 

Now I have 3 days before the trial ends and I can't find any way to apply the license key to the running version.

? Is there any way to apply the client license to this trial version, or do I have to uninstall the trial version and install the image from BuffaloTech?

 

Thanks, Mark

: Re: Nova Backup v11 license and trial version
: davo September 12, 2011, 03:46:45 AM
You need to uninstall the trial version and install the verion (that is pre licenced) that came with your linkstation.
: Re: Nova Backup v11 license and trial version
: whodatRX7 September 12, 2011, 09:08:44 PM

Mark,

 

You may be correct about the NovaBACKUP application as I do not heve the exact experience with this application, but I have yet to see where a vendor does not allow a way to apply a purchased license to a trial/demonstration application.

 

Under my version, v12 that is, see if you have the following menu items.. Either \Help\Registration or \Help\License. For me,they both poiint to the same location. Perhaps you might need to register the trial version, if you had not done so. Then, perhaps, you will beable to access a page to input the license. Even whne I purchased my LinkStation Mini in January 2011, I had to request licenses from NovaStor. I started with V11, but then upgraded to the v12.

 

Even if you do need to uninstall the trial version, just be sure to not delete any settings, scripts, etc. Those should be picked up upon the new installation.

 

Hope this helps.

 

 

R/

John

: Re: Nova Backup v11 license and trial version
: 7tronics September 15, 2011, 08:53:42 PM

Thanks for the one answer about uninstalling. Because I bought my Linkstation Duo after November 2010, NovaStor granted me a free 5 license, NovaBACKUP v12 5 license upgrade! Note that the .net 3.5 upgrade package that was a pre-req was a lot larger (250MB) and took a lot longer to install than the NovaBACKUP v12 package itself (160MB).

 

Best, Mark 

: Re: Nova Backup v11 license and trial version
: 7tronics September 15, 2011, 09:38:31 PM

On one other desktop PC, my wife had installed the downloaded NovaBACKUP v11 and installed it as a trial copy. Given the suggestion above, I tried applying one of the the registration license keys from v12 registration to V11, under Help ->License. It worked! I still intend to upgrade that client to v12, but there is no hurry now (it had 2 days left!)

 

Best, Mark

: Re: Nova Backup v.12 upgrade
: Ringfinger September 16, 2011, 08:19:10 AM

So, as a new user, what do I do?  Do I download from the Buffalo site here:

 

http://www.buffalotech.com/support/validate/?MTkyfExTX1NldHVwLU5CLVByb2YtMTEuMS4xNC56aXA=?

 

or version 12 at Novastor?  What do I install first?

 

Also, will I have the ability to wake up the comouter to do the back-up?  I let my computers sleep at night.  Thanks!

: Re: Nova Backup v.12 upgrade
: 7tronics September 18, 2011, 01:50:54 PM

Here is a summary of my experiences with the Buffalo Linkstation and NovaBACKUP:

 

Best, Mark

: Re: Nova Backup v.12 upgrade
: Ringfinger September 19, 2011, 08:25:45 AM

Thanks!  Can you illuminate of waking up the computer question?