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Products => Storage => : alex November 30, 2008, 06:05:40 PM

: Linkstation Pro Duo E13
: alex November 30, 2008, 06:05:40 PM
   

Hello,

I have a problem with my Linkstation Pro Duo and don't know how to solve.

 

I have replaced one of the hard drives with another 1 TB hard drive.

Now when I start the Linkstation the power led is flashing permanently and I get an error "E13 Error occurred on RAID Array X".

 

I can ping the Linkstation but I can not connect to the web interface.

 

Any ideas how to connect?

Do I have to make partitions on the new hard drive first?

 

Thanks for all help!

alex

 

: Re: Linkstation Pro Duo E13
: alex December 02, 2008, 01:56:00 PM
   just bring it to front again...
: Re: Linkstation Pro Duo E13
: Paul December 03, 2008, 10:45:58 AM

Try to boot in em mode (hold the init button down while booting)

or try to flash the firmware on the unit. 

: Re: Linkstation Pro Duo E13
: alex December 03, 2008, 05:04:01 PM
   

I tried to do that.

 

I could boot in EM Mode and tried to update the firmware "LSUpdater.exe" tool.

I looks like the firmware was written (I25).

But after automatic reboot  the Error Code E23 ("Hard Drive X is faulty, and excluded from RAID Array because of error") is shown.

 

The Update tool told me:

"LS-WTGL/R1-V3 that needs updating wasn't found."

 

 

I still can ping the unit.

But I cannot connect to the web interface.

 

After the next reboot:

The Error Code E13 is shown.

And the power led ist flashing.

 

Must I partition or format the new hard drive before installing into the unit?

 

alex

 

: Re: Linkstation Pro Duo E13
: Paul December 04, 2008, 11:07:25 AM

The drive should be in a fat 32 file format

what format is it in?

 

Also I have TFTP software that will help you.  If you search the forum on "TFTP" you will see a  how to write up on it.  

 

the how to also has the link to the FTP site holding the software.